Woolentor – Completely Changes my Checkout Page

  • Resolved duleekbellewstownparish

    (@duleekbellewstownparish)


    3 years, 8 months ago

    Hi there,

    I have recently discovered that Woolentor has some sort of conflict with my wordpress installation.

    When Woolentor is activated, it takes over my checkout page.

    I use elementor as my theme builder.

    I have disabled “Woolentor Template Builder” Still with no joy.

    I have cleared my cache.

    Thanks,

Viewing 4 replies - 1 through 4 (of 4 total)
  • Tarek Aziz

    (@tarekht)

    3 years, 8 months ago

    Hello @duleekbellewstownparish

    Thanks for getting in touch with us. We have thoroughly read your message.

    Sorry to hear about the inconvenience you had. With due respect, this sort of issue should not have happened.

    Could you please check whether the following 3 options [shown in the screenshots below] are enabled or not?

    https://ibb.co/HtLD3Fn
    https://ibb.co/KcZ5Q9C

    Since you are talking about features that are available in the pro version of the plugin, it would be great if you contact us at https://woolentor.com/contact/

    Our support team will definitely assist you with this.

    Best regards,
    Support Team

    Thread Starter duleekbellewstownparish

    (@duleekbellewstownparish)

    3 years, 8 months ago

    Hi,

    Thanks for getting back to me so quickly,

    At the moment I do not have the pro version of woolentor.

    Since I dont have the pro version, I do not have the option to adjust these settings that you mentioned above.

    Some images of settings that may be useful:
    https://ibb.co/QjBwt5R
    https://ibb.co/hXTbm62

    Thanks

    Tarek Aziz

    (@tarekht)

    3 years, 8 months ago

    Hello @duleekbellewstownparish

    Good morning from here 🙂

    Thanks a lot for your valuable response.

    If you are not using the pro version of the plugin, there might be another reason behind this issue.

    Could you please share a screenshot of the issue you are facing? This way, we can figure out why this is happening and give you a proper solution.

    The best would be:

    If you contact our support team at https://woolentor.com/contact/

    We’d love to assist you with this.

    Kindest regards,
    Support Team

    Thread Starter duleekbellewstownparish

    (@duleekbellewstownparish)

    3 years, 8 months ago

    I was able to fix this thanks to your email support.

    Solution was I had the “Shopify Checkout Style” enabled for anyone else who might have issues.

    Thanks Woolentor for your help.

Viewing 4 replies - 1 through 4 (of 4 total)

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