Support » Plugin: WooCommerce » Woocoommerce coupons don´t work

  • Resolved colourinvasion

    (@colourinvasion)


    Hi

    Sorry for the delay.

    We made the update of wordpress version to 5.2.2 and test again and the results are the same. The coupons don´t work correctly.

    Those were the steps for our test:
    https://colourinvasion.pt/_cliente/topotents/
    We are using the edp19 coupon and you can see its settings on the prints bellow

    1. We made a booking for a 2Pax Tent and use the coupon edp19
    2. Went to Woocommerce\Orders and updated the order to Complet
    The coupon usage remains at 1/12

    Next,
    3. The we made a order for a woocommerce product and use the same coupon edp19
    And the coupon usage is update for 2/12.

    We sent this test to the Calendarista plugin, the plugin we are using to make the bookings, and there answer that,

    “Hi, as I’ve already told you, coupons in woocommerce have little to nothing to do with Calendarista. Once the checkout step delegates payment to Woocommerce, then Woocommerce takes over.

    If the payment is in completed status, the coupon code will be deducted. While knowing that this is not related to Calendarista, I went the extra mile to test and reached the same conclusion. It works correctly. You will need to fix this on your end, it is of no use for me to log in and test Woocommerce. I am not associated with Woocommerce in anyway and cannot diagnose and fix issues related to third party plugins 🙁

    We understand their response to a certain point but the fact is that the coupon usage just doens´t work when we make a booking. When buying a woocommerce product also seems to work just fine.

    Can you please that a look againg!

    Best regards

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Thu P. a11n

    (@thup90)

    Hi there,

    This seems like a conflict issue between the plugins or theme. The coupon code works as expected when I set the maximum use to 12 on my site.

    In the last thread, we recommended you to do a conflict test to identify the cause by a plugin or theme. I’m not sure if you have tried it? Here’s the detailed instruction: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Hope that helps!

    Plugin Support Missy a11n

    (@m155y5)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please feel free to start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Woocoommerce coupons don´t work’ is closed to new replies.