Support » Plugin: WooCommerce » Woocommerece order status did not change when payment is made through Paypal

  • Resolved ashbal91


    Fehler bei Statusübergang. Couldn’t find matching email in sites’ users and guests.

    Order status works fine on cash option but when customer opt for paypal payment method the order get completed but admin and user dont receive email and woocommerece order note said the line”Fehler bei Statusübergang. Couldn’t find matching email in sites’ users and guests.” we have to manually send the email to customer and have to resend new order notification. we are using paypal payments by woocommerece plugin.

    To Reproduce

    To reproduce error choose paypal method and book.



    Expected Behavior

    On order completion new order notification should be send to admin and order completion mail to customer

    Actual Behavior

    Mails are not initiated when payment is made through paypal


    • WordPress Version:6.1.1
    • WooCommerce Version:7.4.1
    • Plugin Version:2.0.2
    • Browser Chrome ver:110.0.5481.178 (Official Build) (64-bit)
    • Chauffeur Booking System:6.7
    • Kadence Woocommerece email Designer:1.5.7

    Additional Details

    WordPress Environment

    WordPress address (URL):
    Site address (URL):
    WC Version: 7.4.1
    REST API Version: ✔ 7.4.1
    WC Blocks Version: ✔ 9.4.4
    Action Scheduler Version: ✔ 3.5.4
    Log Directory Writable: ✔
    WP Version: 6.1.1
    WP Multisite: –
    WP Memory Limit: 392 MB
    WP Debug Mode: –
    WP Cron: –
    Language: de_DE
    External object cache: –

    Server Environment

    Server Info: LiteSpeed
    PHP Version: 8.0.28
    PHP Post Max Size: 128 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 1000
    cURL Version: 7.84.0

    SUHOSIN Installed: –
    MySQL Version: 5.7.41-log
    Max Upload Size: 92 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔


    WC Database Version: 7.4.1
    WC Database Prefix: wpi0_
    Total Database Size: 201.88MB
    Database Data Size: 161.33MB
    Database Index Size: 40.55MB

    Post Type Counts

    attachment: 1579
    chbs_booking: 951
    chbs_booking_extra: 3
    chbs_booking_form: 1
    chbs_email_account: 1
    chbs_geofence: 204
    chbs_location: 1
    chbs_price_rule: 295
    chbs_route: 6
    chbs_tax_rate: 4
    chbs_vehicle: 3
    chbs_vehicle_attr: 9
    cookielawinfo: 6
    custom_css: 1
    elementor_font: 1
    elementor_icons: 1
    elementor_library: 26
    elementor_snippet: 2
    elementor-hf: 1
    is_search_form: 1
    language_switcher: 4
    nav_menu_item: 4
    page: 1325
    post: 5607
    revision: 187
    shop_order: 851
    shop_order_refund: 31
    shopmagic_automation: 1
    wp_global_styles: 1
    wpforms: 1


    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    Active Plugins (22)

    All-in-One WP Migration: by ServMask – 7.71
    Chauffeur Booking System for WordPress: by QuanticaLabs – 6.7
    Elementor Pro: by – 3.6.5
    Elementor: by – 3.11.2
    Instant Indexing: by Rank Math – 1.1.16
    G Meta Keywords: by Sinan Yorulmaz – 1.4
    Kadence WooCommerce Email Designer: by Kadence WP – 1.5.7
    Really Simple SSL: by Really Simple Plugins – 6.2.0
    Slider Revolution: by ThemePunch – 6.6.11
    ShopMagic für WooCommerce: by WP Desk – 3.0.8
    TranslatePress – Multilingual: by Cozmoslabs
    Razvan Mocanu
    Madalin Ungureanu
    Cristophor Hurduban – 2.4.9

    WooCommerce PayPal Payments: by WooCommerce – 2.0.2
    PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.4.0
    PDF Invoices & Packing Slips for WooCommerce – Premium Templates: by WP Overnight – 2.19.6
    WooCommerce: by Automattic – 7.4.1
    Wordfence Security: by Wordfence – 7.9.1
    Yoast SEO Premium: by Team Yoast – 20.0
    Yoast SEO: by Team Yoast – 20.2.1
    Asset CleanUp: Page Speed Booster: by Gabe Livan –
    WP Mail Logging: by SendLayer – 1.10.5
    WP-Optimize – Clean, Compress, Cache: by David Anderson
    Ruhani Rabin
    Team Updraft – 3.2.12

    Sequential Order Numbers for WooCommerce: by WebToffee – 1.5.0

    Inactive Plugins (0)

    Dropin Plugins (1)

    maintenance.php: maintenance.php

    Must Use Plugins (1)

    Elementor Safe Mode: by – 1.0.0


    API Enabled: ✔
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to –
    Enforce Approved Product Download Directories: –
    Order datastore: WC_Order_Data_Store_CPT

    WC Pages

    Shop base: ❌ Page ID is set
    but the page does not exist

    Cart: #8 – /cart/
    Checkout: #9 – /checkout/
    My account: #10 – /my-account/
    Terms and conditions: #10486 – /privacy-policy/


    Name: Astra
    Version: 4.0.2
    Author URL:
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔


    Overrides: –

    WooCommerce PayPal Payments

    Onboarded: ✔</img>
    Shop country code:
    WooCommerce currency supported: ✔</img>
    Advanced Card Processing available in country: ✔</img>
    Pay Later messaging available in country: ✔</img>
    Webhook status: ✔</img>
    Vault enabled: ✔</img>
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: –
    Tracking enabled: –

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hi,

    Sorry to hear that you are facing this issue.

    Can you please do the following:

    Switch the site’s theme to Storefront, and disable all plugins except WooCommerce and Paypal Payments, then please create a test order to see if the issue persists.

    In order to run this test you can use a test environment, we recommend WP Staging for quickly spinning up a new test site.

    If the issue is not present, you can switch back to the original theme, and then reactivate the plugins one by one and checking again after each reactivation until you find the cause of the issue.

    Let us know if there are any questions.

    @ashbal91 Were you able to find a resolution to this issue? I am experiencing the same issue but I have narrowed it down to PayPal Express and Stripe payments only. Regular PayPal payments appear to be working fine.

    Hi @gauchan

    Thanks for reaching out!

    I understand you are experiencing the same issue and since every site is different and you’re not the person who originally started this topic then, per the forum guidelines, would you please start your own topic?

    Additionally, please include your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    We’ll be more than happy to help there 🙂

    I have the same issue since I installed ShopMagic. The order had a different email in the Invoice details than set for the account I was logged in.
    Once I change the mail to match the account, it worked.

    • This reply was modified 5 months, 2 weeks ago by dansart.
    Plugin Support Roxy S. (woo-hc)


    Hi @dansart ,

    Thanks for sharing what worked for you. This may be very helpful for others with this same issue 🙂


    Plugin Support Roxy S. (woo-hc)


    Hi @ashbal91,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.


Viewing 6 replies - 1 through 6 (of 6 total)
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