Support » Plugin: WooCommerce » woocommerce_order_tracking search by id and phone

  • Resolved lgobs



    is it possible to create a snippet so i will be able to use WC shortcode: [woocommerce_order_tracking], but will be able to track order by ID and phone number?

    By default it’s ID and Email.

    Another possibility is to create custom shortcode for that, but i don’t have knowledge to do it.

    Thank you

    The page I need help with: [log in to see the link]

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  • Plugin Support AW a11n


    Automattic Happiness Engineer

    Hey there!

    It sounds like you are using an extension to do order tracking and lookup, so I would recommend contacting the developer’s support team.

    If it’s an official extension, submit a ticket here:

    If it’s a third-party plugin, their support should be able to help you.

    Hopefully that helps! Have a great one!

    Thread Starter lgobs


    Thank you for reply, but it’s not 3rd party plugin.

    It’s basic WooCommerce shortcode: [woocommerce_order_tracking] – shows the order tracking form.

    As per documentation:

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