• Resolved IngeOodles

    (@picturingtheamericas)


    When product is add to cart in chrome I can see woocommerce_message saying either product was added to cart or something like not enough in stock. Something to give the user feedback.

    In Safari this message does not show. Which is very confusing for the users. How can I fix this?

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support carolm29 (woo-hc)

    (@carolm29)

    Hey there, @picturingtheamericas! Thanks for contacting us. I’m happy to help you.

    I tested adding products to cart on your site on both Chrome and Safari to compare and they both behaved in the same way.

    It did not show me any message, for both browsers, when I added something to the cart it automatically redirected me to the cart.

    As I understand this is not what is happening on your end, correct?

    Can you share screenshots or a screen recording of what happens on your end?

    Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter IngeOodles

    (@picturingtheamericas)

    Hi! Thanks for taking the time to look into this.

    I have changed this setting for now:

    So now when someone tries to add something to cart it will go immediately to the cart after adding the product. If the product can’t be added, the customer still doesn’t see anything but at least the successfull case gives some feedback. That’s definitely not how it should be.

    What I expect is that after add to cart user gets either a message saying the add was successful or an error message in the woocommerce_notice. And that for both browsers.

    Please see my recording following the link below. It add to cart on chrome first and then in Safari

    https://drive.google.com/file/d/1vtBeni8aOBXraHokMNntg5_6LKaLHD8f/view?usp=drive_link

    • This reply was modified 2 months, 2 weeks ago by IngeOodles.
    Plugin Support omarfpg (woo-hc)

    (@omarfpg)

    Hi @picturingtheamericas,

    Thank you for the additional details. As I understand you’re not getting the notifications from the add to cart on your products page when using Safari. I wanted to check the video you shared, but it requires access to be viewed, could you make it public, please? Additionally, can you share the details requested by my colleague? I’m leaving the instructions again:

    Please share with us the necessary information below for us to investigate the issue further:

    • System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    • Fatal error logs (if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Once we have more information, we’ll be able to assist you further.

    Thanks!

    Thread Starter IngeOodles

    (@picturingtheamericas)

    Sorry about that. I’ve changed the video access rights, you can see it now:

    https://drive.google.com/file/d/1vtBeni8aOBXraHokMNntg5_6LKaLHD8f/view?usp=drive_link

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    Generated at: 2024-04-30 21:16:00 +02:00
    `

    2024-04-30T18:45:20+00:00Critical Uncaught TypeError: array_intersect_key(): Argument #1 ($array) must be of type array, false given in /var/www/html/wp-content/plugins/sitepress-multilingual-cms/classes/language-switcher/class-wpml-ls-templates.php:73 Additional context2024-04-30T18:45:29+00:00Critical Uncaught TypeError: array_intersect_key(): Argument #1 ($array) must be of type array, false given in /var/www/html/wp-content/plugins/sitepress-multilingual-cms/classes/language-switcher/class-wpml-ls-templates.php:73 Additional context2024-04-30T18:45:38+00:00Critical Uncaught TypeError: array_intersect_key(): Argument #1 ($array) must be of type array, false given in /var/www/html/wp-content/plugins/sitepress-multilingual-cms/classes/language-switcher/class-wpml-ls-templates.php:73 Additional context2024-04-30T18:45:43+00:00Critical Uncaught TypeError: array_intersect_key(): Argument #1 ($array) must be of type array, false given in /var/www/html/wp-content/plugins/sitepress-multilingual-cms/classes/language-switcher/class-wpml-ls-templates.php:73 Additional context

    Plugin Support carolm29 (woo-hc)

    (@carolm29)

    Hey, @picturingtheamericas!

    Thank you for the video and the info.

    Can you please run a conflict test to see if something external is interfering with this?

    To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.

    If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from.

    — Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.

    — Also, you can consider using a plugin like Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it is helpful to disable plugins without affecting your current site visitors.

    — It is important to consider as well a staging functionality in case you would not like to touch your production site (you can ask your host if they offer this service), or you can use WP Staging for quickly spinning up a new test site.

    You can find more about this in this guide.

    Please let us know about your findings.

    Have a wonderful day!

    Plugin Support omarfpg (woo-hc)

    (@omarfpg)

    Hi there 👋 ,

    We haven’t heard from you in a while; this is to check if you’ve been able to proceed with the troubleshooting steps provided before and if you still need help.

    Thanks!
    -OP

    Thread Starter IngeOodles

    (@picturingtheamericas)

    Hi omarfpg,

    I’m still working on it. Thanks for checking in! I’ll post an update once done.

    cheers,

    Plugin Support omarfpg (woo-hc)

    (@omarfpg)

    Thanks for the heads-up! We’re here for you when you need us!

    Thread Starter IngeOodles

    (@picturingtheamericas)

    I can not figure out what it is. I’ve got a staging environment and a prod environment. On Stage the woocommerce_notice shows up in safari, in prod it does not. I’ve all the same versions of everything installed on both environments, copied css from prod to stage.

    You can see the difference when your add a product to card in safari

    on prod: https://oodlesandpinches.nl/nl/product/plasticvrije-zonnebrand-stick-kinderen-30spf/

    on stage: https://stage.oodlesandpinches.nl/product/ben-anna-mouthwash-500ml-in-glass-bottle/

    What else can I compare to find the difference ? I’ve been comparing for long time now, but haven’t figured it out yet.

    Thread Starter IngeOodles

    (@picturingtheamericas)

    OMG! I found it!

    It’s not a chrome / safari difference. The difference is logged in / logged out user. I’ve been logged in on chrome but logged out on safari, which caused the different behavior.

    Logged in, when add-to-card, then woocommerce_notice shows up (the green line behind the pop-up) and in the account pop-up all looks normal:

    When logged out, on add-to-cart, the woocommerce_notice is not on the product page but it shows up in the pop-up with login:

    This is where the login thing is configured:

    The Login Thing caused all the trouble. I’ll create a ticket with who ever made GT3 Header Builder.

    Plugin Support Shameem (woo-hc)

    (@shameemreza)

    Hi @picturingtheamericas

    I’m glad you were able to find a solution to your inquiry here and thanks for sharing it with the community too! 🙂

    I will mark this thread as resolved. Should you have further inquiries, kindly create a new topic here.

    All the best and hopefully, the issue will be fixed soon.!

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