Title: Woocommerce wrong calculation
Last modified: January 4, 2018

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# Woocommerce wrong calculation

 *  Resolved [peterhon](https://wordpress.org/support/users/peterhon/)
 * (@peterhon)
 * [8 years, 4 months ago](https://wordpress.org/support/topic/woocommerce-wrong-calculation/)
 * I have an order in which the total amount is incorrect. Two item’s price is not
   calculated in the total. And customer complains the two order items even did 
   not exist in their shop. However, it exist in their order and these two item’s
   price is not calculated in total amount. I am using wordpress 4.8.1 and woocommerce
   4.9.1.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [dougaitken](https://wordpress.org/support/users/dougaitken/)
 * (@dougaitken)
 * Automattic Happiness Engineer
 * [8 years, 4 months ago](https://wordpress.org/support/topic/woocommerce-wrong-calculation/#post-9835313)
 * Hi [@peterhon](https://wordpress.org/support/users/peterhon/),
 * Would you be able to provide any live examples of this, I’m confused how products
   can appear in a customer order which aren’t live in a shop – are these add-ons?
 * Thanks,
 *  Thread Starter [peterhon](https://wordpress.org/support/users/peterhon/)
 * (@peterhon)
 * [8 years, 4 months ago](https://wordpress.org/support/topic/woocommerce-wrong-calculation/#post-9835540)
 * Hi [@dougaitken](https://wordpress.org/support/users/dougaitken/),
    Sorry, I 
   checked the items in the order. The items should have in the shop. The problem
   is that the total amount is not correct in the order.
 * Thanks.
 *  [Dustin Hartzler](https://wordpress.org/support/users/dustinhartzler/)
 * (@dustinhartzler)
 * Automattic Happiness Engineer
 * [8 years, 2 months ago](https://wordpress.org/support/topic/woocommerce-wrong-calculation/#post-9971047)
 * Do you have link that you can provide so we can see what’s going on?

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Woocommerce wrong calculation’ is closed to new replies.

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 * 3 replies
 * 3 participants
 * Last reply from: [Dustin Hartzler](https://wordpress.org/support/users/dustinhartzler/)
 * Last activity: [8 years, 2 months ago](https://wordpress.org/support/topic/woocommerce-wrong-calculation/#post-9971047)
 * Status: resolved