Support » Plugin: WooCommerce » Woocommerce/WordPress Admin Page Direct Problem

  • Resolved paulamey1


    ### WordPress Environment ###
    Home URL:
    Site URL:
    WC Version: 3.2.4
    Log Directory Writable: ✔
    WP Version: 4.9
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    ### Server Environment ###
    Server Info: Apache/2.4.29 (cPanel) OpenSSL/1.0.2k mod_bwlimited/1.4
    PHP Version: 7.1.11
    PHP Post Max Size: 32 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 5000
    cURL Version: 7.54.0
    SUHOSIN Installed: –
    MySQL Version: 5.6.37
    Max Upload Size: 32 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    ### Database ###
    WC Database Version: 3.2.4
    WC Database Prefix: u8ee_
    MaxMind GeoIP Database: ❌ The MaxMind GeoIP Database does not exist - Geolocation will not function. You can download and install it manually from to the path: . Scroll down to "Downloads" and download the "Binary / gzip" file next to "GeoLite Country". Please remember to uncompress GeoIP.dat.gz and upload the GeoIP.dat file only.
    Total Database Size: 16.35MB
    Database Data Size: 15.64MB
    Database Index Size: 0.71MB
    u8ee_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB
    u8ee_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
    u8ee_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
    u8ee_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB
    u8ee_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB
    u8ee_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB
    u8ee_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
    u8ee_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB
    u8ee_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
    u8ee_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB
    u8ee_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
    u8ee_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
    u8ee_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
    u8ee_woocommerce_log: Data: 0.02MB + Index: 0.02MB
    u8ee_commentmeta: Data: 0.00MB + Index: 0.01MB
    u8ee_comments: Data: 0.00MB + Index: 0.01MB
    u8ee_et_bloom_stats: Data: 0.02MB + Index: 0.00MB
    u8ee_links: Data: 0.00MB + Index: 0.00MB
    u8ee_options: Data: 0.84MB + Index: 0.07MB
    u8ee_postmeta: Data: 0.40MB + Index: 0.09MB
    u8ee_posts: Data: 14.07MB + Index: 0.10MB
    u8ee_termmeta: Data: 0.02MB + Index: 0.03MB
    u8ee_terms: Data: 0.00MB + Index: 0.01MB
    u8ee_term_relationships: Data: 0.00MB + Index: 0.01MB
    u8ee_term_taxonomy: Data: 0.00MB + Index: 0.00MB
    u8ee_usermeta: Data: 0.01MB + Index: 0.01MB
    u8ee_users: Data: 0.00MB + Index: 0.01MB
    ### Post Type Counts ###
    attachment: 132
    custom_css: 2
    customize_changeset: 23
    et_pb_layout: 35
    nav_menu_item: 15
    page: 26
    product: 29
    revision: 686
    ### Security ###
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    ### Active Plugins (1) ###
    WooCommerce: by Automattic – 3.2.4
    ### Settings ###
    API Enabled: ✔
    Force SSL: –
    Currency: NZD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    ### WC Pages ###
    Shop base: #206027 - /latest-deals/
    Cart: #51 - /cart/
    Checkout: #52 - /checkout/
    My account: #53 - /my-account/
    Terms and conditions: #206347 - /terms-conditions/
    ### Theme ###
    Name: forty8hours Child Theme
    Version: 1.0.0
    Author URL:
    Child Theme: ✔
    Parent Theme Name: Divi
    Parent Theme Version: 3.0.89
    Parent Theme Author URL:
    WooCommerce Support: ✔
    ### Templates ###
    Overrides: forty8hours-child-theme/woocommerce/global/quantity-input.php


    When logged in to admin and trying to update a Page, once clicked a re-direct takes the page to the correct url but the page “Title” and “Permalink” is that of a Woocommerce Product, all previous input text/data is empty but a “Feature Image” is set of the Woocommerce Product.

    Only plugin that is activated is Woocommerce, and once de-activated the full functionality of the admin is back to normal and pages are able to be edited correctly.

    1: “Home” page is made.
    2: Woocommerce plugin is activated and a product (ie: Apple iPhone) is made.
    3: Now when clicking the Page – “Home” it re-directs to a admin page with “Title” and “Permialink” of Apple iPhone, but the “Home” page URL is still correct.

    The front end of the website still looks correct unless “update” is made to the page, then all previous changes to the page have been lost.

    Problem started today after updating to latest WordPress, Woocommerce and Divi releases.

    I can’t access my Home page to make changes as Woocommerce won’t allow me to direct to the correct page, and not sure what to do or how to access the correct pages.

    Thanks for help in advance.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 17 total)
  • Plugin Author Gerhard Potgieter


    I just tested this with Storefront and Twentyseventeen themes with just WooCommerce 3.2.4 activated and updating and saving of products are fine.

    Can you please test this by temporarily swithing to a default theme like Twentyseventeen or Storefront and see if you get the same results?

    I have the same problem. When I try to edit one page appears product page.

    I’ve testes WP 4.9 with WC 3.2.3 version and works fine. The problem is when I updgrade to WC 3.2.4 version


    I have exactly the same problem since I updated the last version of WC 3.2.4 one hour ago. I’m using Divi too.

    Home page and Shop page update are not possible, they redirect each one to a different admin page product
    (with no gallery thumbrails oddly, if this information can help… I read something about gallery in the last version modifications list).

    Cart, Order and My Account admin pages still OK.

    @bruniki @paulamey1 : if it’s an emergency, the Divi visual builder seems working on these pages, but I didn’t try to update something with it, I don’t trust this tool.

    @kloon : How to inform Woocommerce that the last version is a very big problem, and suggest them to fix it very quickly? ^^

    Thx a lot for your help guys

    Same issue too since updating to latest Woocommerce. When in admin>pages I click on Home – Front Page and it directs me to a featured product, when i deselect all featured products it then moves on to directing me to latest products. I deactivated Divi Builder but I still get the same issue.

    @kloon Do you have an update on this please? I really need to access the homepage through admin to update it.

    Plugin Support Caleb Burks


    Automattic Happiness Engineer

    I just did some testing and couldn’t replicate this issue using WooCommerce 3.2.4. Can’t help but think there are some theme/plugin conflicts occurring on your sites.

    Try deactivating all plugins and switch to a default WordPress theme (Twenty Seventeen for example). Then enable WooCommerce and see if the problem still exists.

    Plugin Author Claudiu Lodromanean


    This issue happens only with the Divi theme running on WC 3.2.4. This patch fixes the issue:

    You can either apply the patch yourself if you are comfortable doing that, roll WooCommerce back to 3.2.3 (It doesn’t happen in 3.2.3), or wait until WC 3.2.5 is released (which will be as soon as possible but will likely be farther than 1 week in the future).

    @claudiulodro thank you for the patch to fix.

    @claudiulodro Thanks you for the info.

    I’ve given the Divi Support this information as well.

    Thanks again

    Thanks @claudiulodro

    I can confirm the same problem running on Divi.

    Me as well, however the patch did not fix.

    Hi! I just updated the last version of WC 3.2.5, thinking it will fix our problem with Divi Theme… No, sorry… Now, homepage admin is a post, before it was a product. But good news the shop page admin is already OK! We progress ^^ Thx

    Same here. 3.2.5 trying to admin the homepage & I’m redirected to a post!

    Yes. I have the same issue. In WC 3.2.5 running the Extra theme when I edit the homepage I’m redirected to a post. Updating the database has no effect, you can edit the home page normally if you de-activate WC. My home page does contain a shop module.

Viewing 15 replies - 1 through 15 (of 17 total)
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