Hi @giorgoskey
This problem is usually caused by a conflict with your theme or another plugin.
The best way to determine this is to:
- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce
- Repeat the action that is causing the problem
If you do not see the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.
If the issue persists despite following the above steps, kindly share the following information:
1. System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
2. Fatal Error Log: A copy of any fatal error log found under WooCommerce > System Status > Logs (if available).
I hope this helps!
Hello, I tried to do the conflict test but I have an issue disabling some of the plugins from my admin panel. So I havent test all. The theme change was done but the problem remained.
I will share the system status abd fatal error log:
### WordPress Environment ###
WordPress address (URL): https://divollo.gr
Site address (URL): https://divollo.gr
WC Version: 7.0.0
REST API Version: ✔ 7.0.0
WC Blocks Version: ✔ 8.5.1
Action Scheduler Version: ✔ 3.5.2
Log Directory Writable: ✔
WP Version: 6.0.3
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: el
External object cache: –
### Server Environment ###
Server Info: Apache
PHP Version: 7.4.29
PHP Post Max Size: 256 MB
PHP Time Limit: 240
PHP Max Input Vars: 20000
cURL Version: 7.71.0
OpenSSL/1.1.1d
SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.34-MariaDB-cll-lve
Max Upload Size: 128 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔
### Database ###
WC Database Version: 7.0.0
WC Database Prefix: wpjm_
Συνολικό μέγεθος βάσης δεδομένων: 46.56MB
Μέγεθος βάσης δεδομένων: 33.38MB
Μέγεθος ευρετηρίου βάσης δεδομένων: 13.18MB
wpjm_woocommerce_sessions: Δεδομένα: 0.13MB + Ευρετήρια: 0.02MB + Μηχανή InnoDB.
wpjm_woocommerce_api_keys: Δεδομένα: 0.02MB + Ευρετήρια: 0.03MB + Μηχανή InnoDB.
wpjm_woocommerce_attribute_taxonomies: Δεδομένα: 0.02MB + Ευρετήρια: 0.02MB + Μηχανή InnoDB.
wpjm_woocommerce_downloadable_product_permissions: Δεδομένα: 0.02MB + Ευρετήρια: 0.06MB + Μηχανή InnoDB.
wpjm_woocommerce_order_items: Δεδομένα: 0.02MB + Ευρετήρια: 0.02MB + Μηχανή InnoDB.
wpjm_woocommerce_order_itemmeta: Δεδομένα: 0.09MB + Ευρετήρια: 0.11MB + Μηχανή InnoDB.
wpjm_woocommerce_tax_rates: Δεδομένα: 0.02MB + Ευρετήρια: 0.06MB + Μηχανή InnoDB.
wpjm_woocommerce_tax_rate_locations: Δεδομένα: 0.02MB + Ευρετήρια: 0.03MB + Μηχανή InnoDB.
wpjm_woocommerce_shipping_zones: Δεδομένα: 0.02MB + Ευρετήρια: 0.00MB + Μηχανή InnoDB.
wpjm_woocommerce_shipping_zone_locations: Δεδομένα: 0.02MB + Ευρετήρια: 0.03MB + Μηχανή InnoDB.
wpjm_woocommerce_shipping_zone_methods: Δεδομένα: 0.02MB + Ευρετήρια: 0.00MB + Μηχανή InnoDB.
wpjm_woocommerce_payment_tokens: Δεδομένα: 0.02MB + Ευρετήρια: 0.02MB + Μηχανή InnoDB.
wpjm_woocommerce_payment_tokenmeta: Δεδομένα: 0.02MB + Ευρετήρια: 0.03MB + Μηχανή InnoDB.
wpjm_woocommerce_log: Δεδομένα: 0.02MB + Ευρετήρια: 0.02MB + Μηχανή InnoDB.
wpjm_actionscheduler_actions: Δεδομένα: 0.30MB + Ευρετήρια: 0.44MB + Μηχανή InnoDB.
wpjm_actionscheduler_claims: Δεδομένα: 0.02MB + Ευρετήρια: 0.02MB + Μηχανή InnoDB.
wpjm_actionscheduler_groups: Δεδομένα: 0.02MB + Ευρετήρια: 0.02MB + Μηχανή InnoDB.
wpjm_actionscheduler_logs: Δεδομένα: 0.20MB + Ευρετήρια: 0.16MB + Μηχανή InnoDB.
wpjm_cartflows_ca_cart_abandonment: Δεδομένα: 0.06MB + Ευρετήρια: 0.02MB + Μηχανή InnoDB.
wpjm_cartflows_ca_email_history: Δεδομένα: 0.02MB + Ευρετήρια: 0.03MB + Μηχανή InnoDB.
wpjm_cartflows_ca_email_templates: Δεδομένα: 0.02MB + Ευρετήρια: 0.00MB + Μηχανή InnoDB.
wpjm_cartflows_ca_email_templates_meta: Δεδομένα: 0.02MB + Ευρετήρια: 0.02MB + Μηχανή InnoDB.
wpjm_commentmeta: Δεδομένα: 0.02MB + Ευρετήρια: 0.03MB + Μηχανή InnoDB.
wpjm_comments: Δεδομένα: 0.28MB + Ευρετήρια: 0.47MB + Μηχανή InnoDB.
wpjm_links: Δεδομένα: 0.02MB + Ευρετήρια: 0.02MB + Μηχανή InnoDB.
wpjm_masterslider_options: Δεδομένα: 0.06MB + Ευρετήρια: 0.02MB + Μηχανή InnoDB.
wpjm_masterslider_sliders: Δεδομένα: 0.05MB + Ευρετήρια: 0.03MB + Μηχανή InnoDB.
wpjm_options: Δεδομένα: 4.02MB + Ευρετήρια: 1.09MB + Μηχανή InnoDB.
wpjm_piraeusbank_transactions: Δεδομένα: 0.02MB + Ευρετήρια: 0.00MB + Μηχανή InnoDB.
wpjm_postmeta: Δεδομένα: 19.39MB + Ευρετήρια: 7.91MB + Μηχανή InnoDB.
wpjm_posts: Δεδομένα: 6.42MB + Ευρετήρια: 0.94MB + Μηχανή InnoDB.
wpjm_rank_math_404_logs: Δεδομένα: 0.02MB + Ευρετήρια: 0.02MB + Μηχανή InnoDB.
wpjm_rank_math_analytics_gsc: Δεδομένα: 0.02MB + Ευρετήρια: 0.06MB + Μηχανή InnoDB.
wpjm_rank_math_analytics_objects: Δεδομένα: 0.16MB + Ευρετήρια: 0.06MB + Μηχανή InnoDB.
wpjm_rank_math_internal_links: Δεδομένα: 0.02MB + Ευρετήρια: 0.02MB + Μηχανή InnoDB.
wpjm_rank_math_internal_meta: Δεδομένα: 0.05MB + Ευρετήρια: 0.00MB + Μηχανή InnoDB.
wpjm_rank_math_redirections: Δεδομένα: 0.02MB + Ευρετήρια: 0.02MB + Μηχανή InnoDB.
wpjm_rank_math_redirections_cache: Δεδομένα: 0.02MB + Ευρετήρια: 0.02MB + Μηχανή InnoDB.
wpjm_revslider_css: Δεδομένα: 0.13MB + Ευρετήρια: 0.00MB + Μηχανή InnoDB.
wpjm_revslider_layer_animations: Δεδομένα: 0.02MB + Ευρετήρια: 0.00MB + Μηχανή InnoDB.
wpjm_revslider_navigations: Δεδομένα: 0.02MB + Ευρετήρια: 0.00MB + Μηχανή InnoDB.
wpjm_revslider_sliders: Δεδομένα: 0.02MB + Ευρετήρια: 0.00MB + Μηχανή InnoDB.
wpjm_revslider_slides: Δεδομένα: 0.02MB + Ευρετήρια: 0.00MB + Μηχανή InnoDB.
wpjm_revslider_static_slides: Δεδομένα: 0.02MB + Ευρετήρια: 0.00MB + Μηχανή InnoDB.
wpjm_smush_dir_images: Δεδομένα: 0.02MB + Ευρετήρια: 0.05MB + Μηχανή InnoDB.
wpjm_termmeta: Δεδομένα: 0.08MB + Ευρετήρια: 0.06MB + Μηχανή InnoDB.
wpjm_terms: Δεδομένα: 0.02MB + Ευρετήρια: 0.03MB + Μηχανή InnoDB.
wpjm_term_relationships: Δεδομένα: 0.44MB + Ευρετήρια: 0.14MB + Μηχανή InnoDB.
wpjm_term_taxonomy: Δεδομένα: 0.05MB + Ευρετήρια: 0.03MB + Μηχανή InnoDB.
wpjm_usermeta: Δεδομένα: 0.23MB + Ευρετήρια: 0.14MB + Μηχανή InnoDB.
wpjm_users: Δεδομένα: 0.03MB + Ευρετήρια: 0.05MB + Μηχανή InnoDB.
wpjm_wc_admin_notes: Δεδομένα: 0.02MB + Ευρετήρια: 0.00MB + Μηχανή InnoDB.
wpjm_wc_admin_note_actions: Δεδομένα: 0.02MB + Ευρετήρια: 0.02MB + Μηχανή InnoDB.
wpjm_wc_category_lookup: Δεδομένα: 0.02MB + Ευρετήρια: 0.00MB + Μηχανή InnoDB.
wpjm_wc_customer_lookup: Δεδομένα: 0.02MB + Ευρετήρια: 0.03MB + Μηχανή InnoDB.
wpjm_wc_download_log: Δεδομένα: 0.02MB + Ευρετήρια: 0.03MB + Μηχανή InnoDB.
wpjm_wc_order_coupon_lookup: Δεδομένα: 0.02MB + Ευρετήρια: 0.03MB + Μηχανή InnoDB.
wpjm_wc_order_product_lookup: Δεδομένα: 0.02MB + Ευρετήρια: 0.06MB + Μηχανή InnoDB.
wpjm_wc_order_stats: Δεδομένα: 0.02MB + Ευρετήρια: 0.05MB + Μηχανή InnoDB.
wpjm_wc_order_tax_lookup: Δεδομένα: 0.02MB + Ευρετήρια: 0.03MB + Μηχανή InnoDB.
wpjm_wc_product_attributes_lookup: Δεδομένα: 0.02MB + Ευρετήρια: 0.03MB + Μηχανή InnoDB.
wpjm_wc_product_download_directories: Δεδομένα: 0.02MB + Ευρετήρια: 0.02MB + Μηχανή InnoDB.
wpjm_wc_product_meta_lookup: Δεδομένα: 0.27MB + Ευρετήρια: 0.45MB + Μηχανή InnoDB.
wpjm_wc_rate_limits: Δεδομένα: 0.02MB + Ευρετήρια: 0.02MB + Μηχανή InnoDB.
wpjm_wc_reserved_stock: Δεδομένα: 0.02MB + Ευρετήρια: 0.00MB + Μηχανή InnoDB.
wpjm_wc_tax_rate_classes: Δεδομένα: 0.02MB + Ευρετήρια: 0.02MB + Μηχανή InnoDB.
wpjm_wc_webhooks: Δεδομένα: 0.02MB + Ευρετήρια: 0.02MB + Μηχανή InnoDB.
### Post Type Counts ###
attachment: 1597
custom-css-js: 2
nav_menu_item: 35
o-discount: 3
o-list: 3
page: 10
post: 1
product: 692
product_variation: 1407
revision: 288
shop_order: 47
wpcf7_contact_form: 2
### Security ###
Secure connection (HTTPS): ✔
Hide errors from visitors: ✔
### Active Plugins (26) ###
Akismet Anti-Spam: από τον/την Automattic – 5.0.1
All in one Favicon: από τον/την Arne Franken – 4.7
Better Search Replace: από τον/την Delicious Brains – 1.4.1
Classic Editor: από τον/την Συντελεστές WordPress – 1.6.2
Contact Form 7: από τον/την Takayuki Miyoshi – 5.6.4
CookieYes | GDPR Cookie Consent: από τον/την CookieYes – 3.0.3
Simple Custom CSS and JS: από τον/την SilkyPress.com – 3.41
Duplicate Page: από τον/την mndpsingh287 – 4.4.9
Yoast Duplicate Post: από τον/την Enrico Battocchi & Team Yoast – 4.5
Facebook for WooCommerce: από τον/την Facebook – 2.6.27
Meta Box Conditional Logic: από τον/την Tan Nguyen – 1.3
Oshine Core: από τον/την brandexponents team – 1.5.5
Oshine Modules: από τον/την Brand Exponents – 3.2.9
Rank Math SEO: από τον/την Rank Math – 1.0.100.1
Simple Tag Manager: από τον/την Daniel Sedmak – 1.2
Sucuri Security - Auditing, Malware Scanner and Hardening: από τον/την Sucuri Inc. – 1.8.35
Tatsu: από τον/την Brand Exponents – 3.4.1
W3 Total Cache: από τον/την BoldGrid – 2.2.6
WC Hide Shipping Methods: από τον/την Rynaldo Stoltz – 1.5
WooCommerce Smart COD: από τον/την woosmartcod.com – 1.6.1
Conditional Discounts for WooCommerce by ORION: από τον/την ORION – 2.28.2
WooCommerce Cart Abandonment Recovery: από τον/την CartFlows Inc – 1.2.19
Piraeus Bank WooCommerce Payment Gateway: από τον/την Papaki – 1.6.5.1
WooCommerce XML feed for Skroutz & Bestprice: από τον/την Papaki – 1.6.9.1
WooCommerce: από τον/την Automattic – 7.0.0
Smush: από τον/την WPMU DEV – 3.11.1
### Inactive Plugins (0) ###
### Dropin Plugins (1) ###
advanced-cache.php: advanced-cache.php
### Settings ###
API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
### WC Pages ###
Βάση καταστήματος: #2999 - /shop/
Καλάθι: #3000 - /cart/
Ταμείο: #3001 - /checkout/
Ο λογαριασμός μου: #3002 - /my-account/
Όροι και Προϋποθέσεις: #3 - /%cf%8c%cf%81%ce%bf%ce%b9-%cf%87%cf%81%ce%ae%cf%83%ce%b7%cf%82/
### Theme ###
Name: Oshin
Version: 6.2
Author URL: http://www.brandexponents.com/
Child Theme: ❌ – Αν κάνετε μετατροπή του WooCommerce πάνω σε ένα γονικό θέμα που δεν δημιουργήσατε εσείς προσωπικά
τότε σας προτείνουμε να χρησιμοποιήσετε ένα θέμα απόγονο. Δείτε: Πως να δημιουργήσετε ένα θέμα απόγονο
WooCommerce Support: ✔
### Templates ###
Overrides: –
### Admin ###
Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
Disabled Features: minified-js
new-product-management-experience
settings
Daily Cron: ✔ Next scheduled: 2022-10-23 08:13:06 +03:00
Options: ✔
Notes: 26
Onboarding: completed
### Action Scheduler ###
Complete: 858
Oldest: 2022-09-21 16:49:34 +0000
Newest: 2022-10-22 15:42:38 +0000
Failed: 45
Oldest: 2022-10-15 20:10:30 +0000
Newest: 2022-10-20 19:42:26 +0000
Pending: 4
Oldest: 2022-10-22 20:10:30 +0000
Newest: 2022-10-24 15:11:18 +0000
### Status report information ###
Generated at: 2022-10-22 18:51:16 +03:00
And the fatal error log:
2022-10-10T10:29:39+00:00 CRITICAL Uncaught Error: Call to undefined function be_themes_background_colors() in /home/di390537/public_html/wp-content/themes/oshin/functions/be-styles-functions.php:55
Stack trace:
#0 /home/di390537/public_html/wp-content/themes/oshin/css/dynamic/be-themes-styles.php(16): be_themes_set_backgrounds('body')
#1 /home/di390537/public_html/wp-content/themes/oshin/functions.php(210): require('/home/di390537/...')
#2 /home/di390537/public_html/wp-includes/class-wp-hook.php(307): be_themes_options_css('')
#3 /home/di390537/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array)
#4 /home/di390537/public_html/wp-includes/plugin.php(476): WP_Hook->do_action(Array)
#5 /home/di390537/public_html/wp-includes/general-template.php(3042): do_action('wp_head')
#6 /home/di390537/public_html/wp-content/themes/oshin/header.php(25): wp_head()
#7 /home/di390537/public_html/wp-includes/template.php(770): require_once('/home/di390537/...')
#8 /home/di390537/public_html/wp-includes/template.php(716): load_templ μέσα στο /home/di390537/public_html/wp-content/themes/oshin/functions/be-styles-functions.php στην γραμμή 55
2022-10-10T10:29:42+00:00 CRITICAL Uncaught Error: Call to undefined function be_themes_background_colors() in /home/di390537/public_html/wp-content/themes/oshin/functions/be-styles-functions.php:55
Stack trace:
#0 /home/di390537/public_html/wp-content/themes/oshin/css/dynamic/be-themes-styles.php(16): be_themes_set_backgrounds('body')
#1 /home/di390537/public_html/wp-content/themes/oshin/functions.php(210): require('/home/di390537/...')
#2 /home/di390537/public_html/wp-includes/class-wp-hook.php(307): be_themes_options_css('')
#3 /home/di390537/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array)
#4 /home/di390537/public_html/wp-includes/plugin.php(476): WP_Hook->do_action(Array)
#5 /home/di390537/public_html/wp-includes/general-template.php(3042): do_action('wp_head')
#6 /home/di390537/public_html/wp-content/themes/oshin/header.php(25): wp_head()
#7 /home/di390537/public_html/wp-includes/template.php(770): require_once('/home/di390537/...')
#8 /home/di390537/public_html/wp-includes/template.php(716): load_templ μέσα στο /home/di390537/public_html/wp-content/themes/oshin/functions/be-styles-functions.php στην γραμμή 55
2022-10-10T10:29:54+00:00 CRITICAL Uncaught Error: Call to undefined function be_themes_background_colors() in /home/di390537/public_html/wp-content/themes/oshin/functions/be-styles-functions.php:55
Stack trace:
#0 /home/di390537/public_html/wp-content/themes/oshin/css/dynamic/be-themes-styles.php(16): be_themes_set_backgrounds('body')
#1 /home/di390537/public_html/wp-content/themes/oshin/functions.php(210): require('/home/di390537/...')
#2 /home/di390537/public_html/wp-includes/class-wp-hook.php(307): be_themes_options_css('')
#3 /home/di390537/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array)
#4 /home/di390537/public_html/wp-includes/plugin.php(476): WP_Hook->do_action(Array)
#5 /home/di390537/public_html/wp-includes/general-template.php(3042): do_action('wp_head')
#6 /home/di390537/public_html/wp-content/themes/oshin/header.php(25): wp_head()
#7 /home/di390537/public_html/wp-includes/template.php(770): require_once('/home/di390537/...')
#8 /home/di390537/public_html/wp-includes/template.php(716): load_templ μέσα στο /home/di390537/public_html/wp-content/themes/oshin/functions/be-styles-functions.php στην γραμμή 55
2022-10-10T10:30:34+00:00 CRITICAL Uncaught Error: Call to undefined function be_themes_background_colors() in /home/di390537/public_html/wp-content/themes/oshin/functions/be-styles-functions.php:55
Stack trace:
#0 /home/di390537/public_html/wp-content/themes/oshin/css/dynamic/be-themes-styles.php(16): be_themes_set_backgrounds('body')
#1 /home/di390537/public_html/wp-content/themes/oshin/functions.php(210): require('/home/di390537/...')
#2 /home/di390537/public_html/wp-includes/class-wp-hook.php(307): be_themes_options_css('')
#3 /home/di390537/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array)
#4 /home/di390537/public_html/wp-includes/plugin.php(476): WP_Hook->do_action(Array)
#5 /home/di390537/public_html/wp-includes/general-template.php(3042): do_action('wp_head')
#6 /home/di390537/public_html/wp-content/themes/oshin/header.php(25): wp_head()
#7 /home/di390537/public_html/wp-includes/template.php(770): require_once('/home/di390537/...')
#8 /home/di390537/public_html/wp-includes/template.php(716): load_templ μέσα στο /home/di390537/public_html/wp-content/themes/oshin/functions/be-styles-functions.php στην γραμμή 55
Hi @giorgoskey
Thanks for sending the System Status Report.
Hello, I tried to do the conflict test but I have an issue disabling some of the plugins from my admin panel. So I havent test all. The theme change was done but the problem remained.
Can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?
As for the error logs, these are all pointing to your Theme: Oshin which is still in Version: 6.2. Based on this link, the latest release was already v7.1.0. If you could please try to update your theme and see if this resolves the issue too? Otherwise, it would be best to reach out to the developers of the theme as they can provide you with the best assistance here: support@brandexponents.com
Hope this helps!
Hello again, I just tried what you suggested and the problem exists. Storefront theme + only woo but those categories still dont show up!!
I will try to update the theme and see if this work.
Kalimera @giorgoskey 👋
Hello again, I just tried what you suggested and the problem exists. Storefront theme + only woo but those categories still dont show up!!
I will try to update the theme and see if this work.
How did it go with updating the theme?
Gut feeling: something is off with the product categories.
I went ahead with opening all the available ones, in the main menu, as seen here.
Found that the following link to blank pages:
* χειροποίητα-αξεσουάρ
* χειροποίητες-τσάντες
* χειροποίητα-κορίτσι
* χειροποίητα-ανδρικά
Kindly check if the categories exist, under Products > Categories.
Additionally, make sure they are added via Appearance > Menus, as shown here. NOT manually.
If what I am suggesting will not fix this, try disabling the below mentioned plugins and see if the issue persists:
* Simple Custom CSS and JS: από τον/την SilkyPress.com – 3.41
* Oshine Core: από τον/την brandexponents team – 1.5.5
* Oshine Modules: από τον/την Brand Exponents – 3.2.9
I hope that helps. Let us know how that goes!
-
This reply was modified 3 years ago by
anastas10s. Reason: rephrase
Thank you will try all these and update. Unfortunately we did not have much luck with the theme update yet.
Just in case someone else has the same problem, the issue was the Tag Manager plugin I had. I erased it and everythin works!!
