WooCommerce V2 extension

  • Resolved ROI

    (@rubeninsfran)


    5 years, 10 months ago

    Hello,
    I can’t connect my product catalog with the new Facebook integration. (WooCommerce V2 extension).
    Until the previous version, I could connect to any facebook page that I managed.
    Now it tells me that I don’t have enough permissions, and I don’t know what those required permissions are.
    Can anyone help me?
    Thank you
    Abrir en Google Traductor

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • tamarazuk

    (@tamarazuk)

    5 years, 10 months ago

    Hi @rubeninsfran,

    Thanks for writing to us about our plugin! I apologize for the delay in getting back to you. I’m sorry to hear that the new update isn’t working as expected. I am happy to help out here. 🙂

    I’d love to get a better idea of the issues you are experiencing. Would you please share some screenshots of the connection screens where you are seeing error messages or issues? You can use Snipboard to share screenshots.

    Thanks,
    Tamara 🙂

    tamarazuk

    (@tamarazuk)

    5 years, 10 months ago

    Hey @feraicrag1022,

    Thanks for reaching out about the plugin. I’m sorry to hear that you are experiencing an issue as well. Since you’re not the person who originally started this topic then, per the forum guidelines, would you please start your own topic? We’ll be more than happy to help there 🙂

    Thanks,
    Tamara

    Thread Starter ROI

    (@rubeninsfran)

    5 years, 10 months ago

    Hi @tamarazuk
    Thanks for the answer.

    Those are the screen shots,

    Starting
    Not allow my Page
    Administrador Comercial de la Página
    Administrador Comercial de la Página 2

    I am the Administrator of the Page! and “Galeria Nube” is my Comercial Admin.

    I will apreciate your help!

    TY

    tamarazuk

    (@tamarazuk)

    5 years, 9 months ago

    Hey @rubeninsfran,

    I’m sorry for the delay in getting back to you here. I really appreciate your patience. 🙂

    Thanks so much for sharing these screenshots. That does give me a bit more understanding of the issue here and gives me an idea for what we can check next. I suspect that the selected configuration doesn’t have access to your Facebook page and you would need to change the business manager account or catalog to address the issue here.

    When you try to connect, are you able to select any other options under “Administrador commercial”? If so, would you please try to select some of the different options here to see if it would allow you to select the page?

    Thanks,
    Tamara

    Simon

    (@simonskyverge)

    5 years, 9 months ago

    Hey @rubeninsfran,

    It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

    Thanks,

    Simon.

Viewing 5 replies - 1 through 5 (of 5 total)

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