Support » Plugin: WooCommerce » Woocommerce update – Variations nor Categories are now showing or be saved

  • Resolved burgertheory

    (@burgertheory)


    Hi there,

    I updated my woocommerce and woocommerce database yesterday and everything seemed fine but now I’ve seen that my product attributes and categories have disappeared but they’re definitely stored somewhere as my product shows the different price ranges that the attributes/variations caused. Also I can’t save any new attribute as they disappear but shows in the top right that there are X amount of variations but none are being shown.
    https://i.imgur.com/mb2UtMa.png
    https://i.imgur.com/EmFvmNj.png
    https://i.imgur.com/h2RbW3w.png

    I have tried restoring a backup of the site 2 days ago but to no avail and this has caused my entire store to grind to a halt as we can’t sell tickets this way. Any help would be greatly appreciated.

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://birmingham.burgertheory.co.uk
    Site address (URL): https://birmingham.burgertheory.co.uk
    WC Version: 3.6.2
    Log Directory Writable: ✔
    WP Version: 5.1.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.2.17
    PHP Post Max Size: 1 GB
    PHP Time Limit: 60
    PHP Max Input Vars: 1000
    cURL Version: 7.26.0
    OpenSSL/1.0.1t
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.19
    Max Upload Size: 1 GB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.5.7
    WC Database Prefix: wp_
    MaxMind GeoIP Database: ✔
    Total Database Size: 11.23MB
    Database Data Size: 6.44MB
    Database Index Size: 4.79MB
    wp_woocommerce_sessions: Data: 0.19MB + Index: 0.02MB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
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    wp_options: Data: 1.52MB + Index: 0.09MB
    wp_postmeta: Data: 1.52MB + Index: 3.03MB
    wp_posts: Data: 1.52MB + Index: 0.31MB
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    wp_usermeta: Data: 0.05MB + Index: 0.03MB
    wp_users: Data: 0.02MB + Index: 0.05MB
    wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB
    wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB
    wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB
    wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB
    wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB
    wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB
    wp_wpmm_subscribers: Data: 0.02MB + Index: 0.00MB
    
    ### Post Type Counts ###
    
    attachment: 22
    customize_changeset: 3
    custom_css: 3
    jetpack_migration: 2
    jp_img_sitemap: 2
    jp_sitemap: 2
    jp_sitemap_master: 2
    marco_gallery_item: 1
    marco_menu: 1
    nav_menu_item: 21
    page: 28
    post: 5
    product: 13
    product_variation: 111
    revision: 51
    scheduled-action: 512
    shop_coupon: 129
    shop_order: 22
    shop_order_refund: 12
    tc_api_keys: 8
    tc_custom_fonts: 1
    tc_events: 7
    tc_templates: 2
    tc_tickets: 2
    tc_tickets_instances: 20
    tt_font_control: 3
    vc4_templates: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (33) ###
    
    WordPress Event Ticketing: by Tickera.com – 3.3.2
    Ultimate Addons for WPBakery Page Builder: by Brainstorm Force – 3.17.1
    Tickera Bridge for WooCommerce: by Tickera – 1.1.6.3 – Not tested with the active version of WooCommerce
    Tickera - Custom Ticket Template Fonts: by Tickera.com – 1.0.3
    Duplicator: by Snap Creek – 1.3.10
    Easy Google Fonts: by Titanium Themes – 1.4.4
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    CAOS for Analytics: by Daan van den Bergh – 2.2.1
    Image Hover Effects Visual Composer Extension: by Labib Ahmed – 1.3
    Jetpack by WordPress.com: by Automattic – 7.2.1
    WPBakery Page Builder: by Michael M - WPBakery.com – 5.7
    Layered Popups: by Halfdata
    Inc. – 6.04
    
    Limit Login Attempts: by Johan Eenfeldt – 1.7.1
    Mailchimp for WooCommerce: by Mailchimp – 2.1.15 – Not tested with the active version of WooCommerce
    Marco Theme Plugin: by PURUNO – 1.2
    Media Grid: by Luca Montanari – 6.301
    Official Facebook Pixel: by Facebook – 1.7.25
    Really Simple SSL: by Rogier Lankhorst
    Mark Wolters – 3.1.5
    
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    Tickera Terms & Conditions: by Tickera.com – 1.1.0.7
    GDPR Cookie Consent Banner: by termly – 2.3.14
    Use Any Font: by Dinesh Karki – 5.2
    WooCommerce Admin: by WooCommerce – 0.11.0 – Not tested with the active version of WooCommerce
    WooCommerce Conversion Tracking: by Tareq Hasan – 2.0.1 – Not tested with the active version of WooCommerce
    WooCommerce Stripe Gateway: by WooCommerce – 4.1.16
    WooCommerce Google Ads Conversion Tracking: by Wolf+Bär Agency – 1.4.17 – Not tested with the active version of WooCommerce
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    WordPress Importer: by wordpressdotorg – 0.6.4
    WP Add Custom CSS: by Daniele De Santis – 1.1.4
    WP Fastest Cache: by Emre Vona – 0.8.9.2
    WP Maintenance Mode: by Designmodo – 2.2.3
    
    ### Inactive Plugins (7) ###
    
    Elfsight Instagram Feed CC: by Elfsight – 3.5.0
    Google Fonts for WordPress: by Fonts Plugin – 1.6.2
    Speed Booster Pack: by Optimocha – 3.7.7
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.16.12
    
    WooCommerce Blocks: by Automattic – 2.0.1
    WooCommerce Pretty Emails: by MB Création – 1.8.6 – Not tested with the active version of WooCommerce
    WooCommerce Services: by Automattic – 1.19.0 – Not tested with the active version of WooCommerce
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Shop base: #12 - /shop/
    Cart: #13 - /cart/
    Checkout: #14 - /checkout/
    My account: #15 - /my-account/
    Terms and conditions: #4250 - /tcs/
    
    ### Theme ###
    
    Name: Marco Child Theme
    Version: 1.0.1
    Author URL: http://themeforest.net/user/puruno
    Child Theme: ✔
    Parent Theme Name: Marco
    Parent Theme Version: 1.2
    Parent Theme Author URL: http://puruno.com/
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 510
    Oldest: 2019-04-10 13:48:53 +0000
    Newest: 2019-04-25 10:26:53 +0000
    
    Pending: 2
    Oldest: 2019-04-25 11:15:59 +0000
    Newest: 2019-04-25 11:15:59 +0000
    
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    Oldest: –
    Newest: –
    
    In-progress: 0
    Oldest: –
    Newest: –
    
    Failed: 0
    Oldest: –
    Newest: –
    
    

    My other domain that is running woocommerce 3.5.7 is working as intended and displays all the variations still. If not able to get this running on 3.6.2 can someone direct me to where I can download 3.5.7 and reinstall that to my domain to get working?

    Any help would be greatly appreciated as this has caused my store to become unusable.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Amazing. Thats fixed my problem. Anyone any idea as to why the update to 3.6.x has screwed my ability use categories/attributes/variations?

    Thanks alot captain crank

    Same problem for me. All product categories and a decent part of product attributes just don’t show up in the admin panel, however they are definitely not deleted from the database cause they work as expected on the site’s frontend. I even can see proper category/taxonomy counts in admin but the categories/taxonomies themeselves are not displayed.
    Because of this issue, I`m locked in 3.5.7 for now.
    Developers, please look into it.

    My WC report:

    
    ### WordPress Environment ###
    
    WC Version: 3.6.2
    Log Directory Writable: ✔
    WP Version: 5.2
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: –
    Language: ru_RU
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: nginx/1.15.5
    PHP Version: 7.2.16
    PHP Post Max Size: 120 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 6000
    cURL Version: 7.29.0
    NSS/3.36
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.14-MariaDB-log
    Max Upload Size: 110 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ❌ На вашем сервере не включён класс SoapClient - некоторые плагины шлюзов
    использующие SOAP могут не работать как ожидалось.
    
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.6.2
    WC Database Prefix: wp_
    Общий размер базы данных: 1326.96MB
    Размер данных в базе данных: 995.34MB
    Размер индекса базы данных: 331.62MB
    wp_woocommerce_sessions: Данные: 0.02 Мб + Индекс: 0.02 Мб
    wp_woocommerce_api_keys: Данные: 0.02 Мб + Индекс: 0.03 Мб
    wp_woocommerce_attribute_taxonomies: Данные: 0.00 Мб + Индекс: 0.01 Мб
    wp_woocommerce_downloadable_product_permissions: Данные: 0.00 Мб + Индекс: 0.00 Мб
    wp_woocommerce_order_items: Данные: 0.00 Мб + Индекс: 0.00 Мб
    wp_woocommerce_order_itemmeta: Данные: 0.00 Мб + Индекс: 0.00 Мб
    wp_woocommerce_tax_rates: Данные: 0.00 Мб + Индекс: 0.00 Мб
    wp_woocommerce_tax_rate_locations: Данные: 0.00 Мб + Индекс: 0.00 Мб
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    wp_woocommerce_shipping_zone_methods: Данные: 0.02 Мб + Индекс: 0.00 Мб
    wp_woocommerce_payment_tokens: Данные: 0.02 Мб + Индекс: 0.02 Мб
    wp_woocommerce_payment_tokenmeta: Данные: 0.02 Мб + Индекс: 0.03 Мб
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    wp_asp_synonyms: Данные: 0.02 Мб + Индекс: 0.03 Мб
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    wp_mclean_refs: Данные: 37.56 Мб + Индекс: 0.00 Мб
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    wp_pmxi_history: Данные: 0.00 Мб + Индекс: 0.00 Мб
    wp_pmxi_images: Данные: 18.55 Мб + Индекс: 0.00 Мб
    wp_pmxi_imports: Данные: 0.09 Мб + Индекс: 0.00 Мб
    wp_pmxi_posts: Данные: 14.99 Мб + Индекс: 0.99 Мб
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    wp_postmeta: Данные: 466.98 Мб + Индекс: 197.39 Мб
    wp_posts: Данные: 309.83 Мб + Индекс: 25.11 Мб
    wp_psninja_amdd: Данные: 3.30 Мб + Индекс: 1.32 Мб
    wp_psninja_amdd_cache: Данные: 0.00 Мб + Индекс: 0.00 Мб
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    wp_termmeta: Данные: 1.52 Мб + Индекс: 0.11 Мб
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    wp_term_relationships: Данные: 13.55 Мб + Индекс: 7.52 Мб
    wp_term_taxonomy: Данные: 0.11 Мб + Индекс: 0.09 Мб
    wp_usermeta: Данные: 0.06 Мб + Индекс: 0.03 Мб
    wp_users: Данные: 0.02 Мб + Индекс: 0.05 Мб
    wp_wc_download_log: Данные: 0.02 Мб + Индекс: 0.03 Мб
    wp_wc_product_meta_lookup: Данные: 8.36 Мб + Индекс: 17.59 Мб
    wp_wc_webhooks: Данные: 0.02 Мб + Индекс: 0.02 Мб
    wp_woo_export_xls_archive: Данные: 0.02 Мб + Индекс: 0.00 Мб
    wp_WP_SEO_404_links: Данные: 0.34 Мб + Индекс: 0.30 Мб
    wp_WP_SEO_Cache: Данные: 1.27 Мб + Индекс: 0.77 Мб
    wp_WP_SEO_Groups: Данные: 0.00 Мб + Индекс: 0.00 Мб
    wp_WP_SEO_Redirection: Данные: 0.03 Мб + Индекс: 0.03 Мб
    wp_WP_SEO_Redirection_LOG: Данные: 20.65 Мб + Индекс: 1.24 Мб
    wp_yoast_seo_links: Данные: 0.13 Мб + Индекс: 0.05 Мб
    wp_yoast_seo_meta: Данные: 6.52 Мб + Индекс: 0.00 Мб
    
    ### Post Type Counts ###
    
    advanced_ads: 7
    attachment: 75524
    cctor_coupon: 1
    nav_menu_item: 65
    page: 6
    post: 231
    product: 72029
    revision: 8
    scheduled-action: 46
    wpcf7_contact_form: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (25) ###
    
    Accelerated Mobile Pages: от Ahmed Kaludi
    Mohammed Kaludi – 0.9.97.51.1
    
    Ajax Search Pro: от Ernest Marcinko – 4.15.2
    All In One WP Security: от Tips and Tricks HQ, Peter Petreski, Ruhul Ivy – 4.3.9.1
    Append Link on Copy: от Jonathan M. Hethey – 0.2
    Breadcrumb NavXT: от John Havlik – 6.3.0
    Better WordPress Google XML Sitemaps: от Khang Minh – 1.4.1
    Classic Editor: от Участники разработки WordPress – 1.5
    Cyr-To-Lat: от Сергей Бирюков Михаил Кобзарёв, Игорь Гергель – 4.0
    Disable REST API: от Dave McHale – 1.4.3
    Disable URL Autocorrect Guessing: от Hauke Pribnow (based on comment of nacin) – 1.1
    Disqus Conditional Load: от Joel James – 11.0.1
    Easy Table of Contents: от Steven A. Zahm – 1.7
    Stop Generating Image Sizes: от Nazmul Ahsan – 2.0.2
    MailChimp Forms by MailMunch: от MailMunch – 3.1.3
    Nginx Helper: от rtCamp – 2.0.3
    Optimize Images Resizing: от OriginalEXE – 1.4.1
    Post Layout: от Stefano Lissa – 2.2.5
    SEO Redirection Premium: от Fakhri Alsadi – 2.8
    WooCommerce: от Automattic – 3.6.2
    Yoast SEO: от Команда Yoast – 11.1.1 – Не тестировалось с активной версией WooCommerce
    WP Term Colors: от John James Jacoby – 0.1.4
    WP All Import - Yoast WordPress SEO Add-On: от Soflyy – 1.1.8
    YT Shortcode Generator: от Yeahthemes – 1.0.7
    YT Sidebar Generator: от Yeahthemes – 1.0.1
    YT Simple Post Views Tracker: от Yeahthemes – 1.0.2
    
    ### Inactive Plugins (17) ###
    
    Advanced Ads: от Thomas Maier – 1.13.4
    Advanced Ads Pro: от Thomas Maier – 1.13
    Force Regenerate Thumbnails: от Pedro Elsner – 2.0.6
    Imsanity: от Exactly WWW – 2.4.2
    Media Cleaner: от Jordy Meow – 5.2.1
    Optimize Database after Deleting Revisions: от CAGE Web Design | Rolf van Gelder
    Eindhoven
    The Netherlands – 4.7.4
    PageSpeed Ninja: от PageSpeed Ninja – 0.9.38
    Redis Object Cache: от Till Krüss – 1.4.3
    Saphali - дополнительное описание категории: от Saphali – 1.2.4 – Не тестировалось с активной версией WooCommerce
    Term Management Tools: от scribu – 1.1.4
    WooCommerce Cloak Affiliate Links: от datafeedr.com – 1.0.19
    WooCommerce Product Filter: от Mihajlovic Nenad – 6.6.5 – Не тестировалось с активной версией WooCommerce
    WP All Import - WooCommerce Add-On Pro: от Soflyy – 3.0.7
    WP All Import Pro: от Soflyy – 4.5.6
    WP Bulk Delete: от Xylus Themes – 1.1.3
    WP Disable: от optimisation.io - jody nesbitt – 1.5.21
    YT Impressive like button (Yeah, i like this): от Yeahthemes – 1.0.0
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: RUB (₽)
    Currency Position: right_space
    Thousand Separator: 
    Decimal Separator: ,
    Number of Decimals: 0
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Ссылка магазина: #830 - /catalog
    Корзина: ❌ Страница не задана
    Оформление заказа: ❌ Страница не задана
    Мой аккаунт: ❌ Страница не задана
    Правила и условия: ❌ Страница не задана
    
    ### Theme ###
    
    Name: Little Sparkle
    Version: 1.0
    Author URL: 
    Child Theme: ✔
    Parent Theme Name: Sparkle
    Parent Theme Version: 2.2
    Parent Theme Author URL: http://wpthms.com/
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: sparkle-childtheme/woocommerce/archive-product.php
    sparkle-childtheme/woocommerce/content-product.php
    sparkle-childtheme/woocommerce/content-single-product.php
    sparkle-childtheme/woocommerce/loop/add-to-cart.php
    sparkle-childtheme/woocommerce/single-product/add-to-cart/external.php
    sparkle-childtheme/woocommerce/single-product/product-image.php
    
    ### Action Scheduler ###
    
    Complete: 44
    Oldest: 2019-05-09 17:18:57 +0300
    Newest: 2019-05-09 18:00:03 +0300
    
    Pending: 1
    Oldest: 2019-05-09 18:00:03 +0300
    Newest: 2019-05-09 18:00:03 +0300
    
    Canceled: 1
    Oldest: 2019-05-09 17:36:30 +0300
    Newest: 2019-05-09 17:36:30 +0300
    
    In-progress: 0
    Oldest: –
    Newest: –
    
    Failed: 0
    Oldest: –
    Newest: –
    
    
    Stef

    (@serafinnyc)

    @nickdoesmatter try turning off WC and turning it back on.

    @serafinnyc I tried various things to remedy it including deactivating/reactivating and uninstalling/reinstalling WC via FTP. I also tried to deactivate most of other plugins on my site and using WC built-in tools like product lookup tables regeneration, etc. All in vain so far.

    Stef

    (@serafinnyc)

    And the obvious other one, switching to a default theme and back?

    I finally managed to localize the reason behind the problem – in my particular case, it was the WP Term Colors plugin (last updated three years ago), so it’s obviously not a WC’s fault. Sorry to have bothered you, and thanks a lot for the really prompt response!

    Stef

    (@serafinnyc)

    Great. Glad you were able to locate the source.

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