Support » Plugin: WooCommerce » Woocommerce update breaks website

  • We still have to use the old version of Woocommerce, the new version breaks our website time after time when we update. Very frustrating.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author Mike Jolley (a11n)


    According to the source you’re running 3.0.9. So upgrading to 3.1 is not going to break anything – it’s minor. If you do have problems I suggest you ask for assistance in the correct channels instead of posting reviews.

    Thread Starter Artel


    We have more then one site dear Mike. You are aware that this fantastic lightning speed treatment is only available for 1 star review users…? We for example have one ticket unsolved that is years old…. it’s just closed unsolved by Woo. But we’re in a good mood: if you’re going to solve it I will rethink my review but I will bet a nice bottle of wine that you’re not going to solve it….

    Plugin Author Mike Jolley (a11n)


    I’m actually monitoring the forum for 3.1 bugs to catch them early if any crop up.

    There are no open tickets on either this forum, or on woo support under your username – I checked. And “year old issues” are not going to be related to this update because it was launched yesterday πŸ™‚

    Thread Starter Artel


    Nicely spoken around the subject: can you solve the problem?

    Plugin Author Mike Jolley (a11n)


    > There are no open tickets on either this forum, or on woo support under your username

    How can I solve a problem without details? Not unless you log a support ticket, or post in the support forum here with full details.

    Thread Starter Artel


    OK, we will post one. I will let you know if it’s going to work. Cheers.

    Breraks my check out page

    Since I updated to Woocommerce 3.1.0 customers having problems checking out as a guest. After the imput, the billing and card information then hit the process order button, the page gets a white overlay and a black spinning ball appears. The “order completes” never comes, and the customer never gets the email containing the download link. On the other hand, the customer is charged and Woocommers records the transaction. All my other pluglings are up to date and there are not error messages anywhere in woocommerce setting or in the other apps. Below is my system status.

    Thanks, `
    ### WordPress Environment ###

    Home URL:
    Site URL:
    WC Version: 3.1.0
    Log Directory Writable: βœ”
    WP Version: 4.8
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: βœ”
    Language: en_US

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 5.6.30
    PHP Post Max Size: 128 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 7000
    cURL Version: 7.54.0

    SUHOSIN Installed: –
    Max Upload Size: 128 MB
    Default Timezone is UTC: βœ”
    fsockopen/cURL: βœ”
    SoapClient: βœ”
    DOMDocument: βœ”
    GZip: βœ”
    Multibyte String: βœ”
    Remote Post: βœ”
    Remote Get: βœ”

    ### Database ###

    WC Database Version: 3.1.0
    WC Database Prefix: wp4v_
    woocommerce_sessions: βœ”
    woocommerce_api_keys: βœ”
    woocommerce_attribute_taxonomies: βœ”
    woocommerce_downloadable_product_permissions: βœ”
    woocommerce_order_items: βœ”
    woocommerce_order_itemmeta: βœ”
    woocommerce_tax_rates: βœ”
    woocommerce_tax_rate_locations: βœ”
    woocommerce_shipping_zones: βœ”
    woocommerce_shipping_zone_locations: βœ”
    woocommerce_shipping_zone_methods: βœ”
    woocommerce_payment_tokens: βœ”
    woocommerce_payment_tokenmeta: βœ”
    MaxMind GeoIP Database: βœ”

    ### Security ###

    Secure connection (HTTPS): βœ”
    Hide errors from visitors: βœ”

    ### Active Plugins (9) ###

    Akismet Anti-Spam: by Automattic – 3.3.2
    Google Analytics Dashboard for WP (GADWP): by Alin Marcu – 5.0.1
    Hello Dolly: by Matt Mullenweg – 1.6
    Insert Headers and Footers: by WPBeginner – 1.4.2
    WooCommerce Dropbox: by Vadiem Janssens – 1.1.1
    WooCommerce PayPal Powered by Braintree Gateway: by WooCommerce – 2.0.3
    WooCommerce MailChimp: by Saint Systems – 2.1.0
    WooCommerce: by Automattic – 3.1.0
    Yoast SEO Premium: by Team Yoast – 4.9

    ### Settings ###

    API Enabled: βœ”
    Force SSL: βœ”
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    ### WC Pages ###

    Shop base: #126 – /shop/
    Cart: #127 – /cart/
    Checkout: #128 – /checkout/
    My account: #129 – /my-account/

    ### Theme ###

    Name: Divi
    Version: 3.0.53
    Author URL:
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: βœ”

    ### Templates ###

    Overrides: –

    ### Braintree (Credit Card) ###

    Environment: Production
    Tokenization Enabled:
    Debug Mode: Save to Log

    ### Braintree (PayPal) ###

    Environment: Production
    Tokenization Enabled:
    Debug Mode: Off

    about 8 hours ago

    Plugin Author Mike Jolley (a11n)


    war85ren I’ve already responded to you in the support area.

    is there a fix for this? I have the same issue. Had to revert to 3.0 for the time being.

    We have a similar issue that has not been resolved. When we update to anything past 3.09 our customers cannot checkout. Clicking on Proceed to Checkout takes them briefly to the checkout page and then flips to a white screen that has our email address on it. We did open a support ticket but they couldn’t resolve (took all of the proper steps – deactivated all of our plugins and changed our theme and it still happens). Thankfully 3.09 still works for us.

Viewing 11 replies - 1 through 11 (of 11 total)
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