Mike, I hate to say this but please dont' ask people to give you FTP info here.
The problem is not that YOU aren't trustworthy, it's that the common man has no way of knowing that, and it pushes forward the idea that its totally okay to give an internet stranger your FTP info. Which ... No, it's not. I mean, it can be, but generally telling a stranger your user ID and password is a really dumb idea. It's like giving a strnager your car keys.
If sheann's a paying customer for woo, you guys have a form there for support right? THAT should be used if you want to give access :) Not the forums here, please. Let's try to teach people to keep themselves secure.