Support » Plugin: WooCommerce » woocommerce System Status page not loading

  • Resolved IT2day

    (@it2day)


    I’m using Woocommerce version 3.0.1

    The System Status page doesn’t load anymore, I’m getting the following message:

    Fatal error: Uncaught Error: Call to undefined function prepare_request() in /var/www/vhosts/mywebsite.com/httpdocs/wp-content/themes/CherryFramework/admin/data_management/update.php:85 Stack trace: #0 /var/www/vhosts/mywebsite.com/httpdocs/wp-includes/class-wp-hook.php(298): my_theme_api_call(false, ‘theme_informati…’, Object(stdClass)) #1 /var/www/vhosts/mywebsite.com/httpdocs/wp-includes/plugin.php(203): WP_Hook->apply_filters(false, Array) #2 /var/www/vhosts/mywebsite.com/httpdocs/wp-admin/includes/theme.php(448): apply_filters(‘themes_api’, false, ‘theme_informati…’, Object(stdClass)) #3 /var/www/vhosts/mywebsite.com/httpdocs/wp-content/plugins/woocommerce/includes/admin/class-wc-admin-status.php(234): themes_api(‘theme_informati…’, Object(stdClass)) #4 /var/www/vhosts/mywebsite.com/httpdocs/wp-content/plugins/woocommerce/includes/api/class-wc-rest-system-status-controller.php(754): WC_Admin_Status::get_latest_theme_version(Object(WP_Theme)) #5 /var/www/vhosts/mywebsite.com/httpdocs/ in /var/www/vhosts/mywebsite.com/httpdocs/wp-content/themes/CherryFramework/admin/data_management/update.php on line 85

    Does it mean Cherry Framework need to come up with an update, or woocommerce?

    Please I hope this get fixed so I can see the system status again of Woocommerce.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support RK

    (@riaanknoetze)

    Does it mean Cherry Framework need to come up with an update, or woocommerce?

    Yep, you’ll need to check with the devs of the cherryframework about this 🙂

    A quick way to make absolutely sure is to check whether the issue persists after deactivating all of your plugins (except WooCommerce) and switching to the default Twenty Sixteen theme.

    Thanks,

    Looks like its a cherry framework thing, when i tried the above the system status worked.

    I’ll file a report there!

    To work around this (for CherryFramework 3), you can go to

    wp-content/themes/CherryFramework/admin/data_management/data_management_interface.php

    Comment out line 5

    	//include_once (PARENT_DIR . '/admin/data_management/update.php'); 
    

    This will disable the CherryFramework updates which is what is causing the error that prevents the system status from displaying.

    @thehowarde wow, many thanks! this solved the issue.

    This helped me as well!Thanks @thehowarde!!

Viewing 5 replies - 1 through 5 (of 5 total)
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