Woocommerce Swatches not showing

  • Resolved southbaydancecademy

    (@southbaydancecademy)


    3 years, 9 months ago

    I cannot link directly to the web page because it is disabled for now. My question is why some products are inconsistent in my online store. Image 1 displays product A, which has the color swatches working perfectly fine, however, the size swatches are now completely white and do not display the text corresponding to the different sizes (Small, Medium, and Large). Image 2 has the same issue with the size swatches, however, the color swatches also do not work for this product. Any ideas as to how I can resolve this or what is causing this?

    Image 1: https://imgur.com/a/TO6DKy4
    Image 2: https://imgur.com/a/1CaazjH

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support laceyrod a11n

    (@laceyrod)

    Automattic Happiness Engineer

    3 years, 9 months ago

    Hi there!

    Which plugin are you using for adding your Swatches, may I ask? Also, issues like these are typically caused by a conflicting plugin or theme installed on the site. In order to troubleshoot this further, I would recommend taking the following steps:

    – Temporarily switch to one of our default themes, such as Storefront, to ensure that this isn’t a theme compatibility issue. Once you switch themes, does everything function as expected?

    – If not and you can rule out the theme compatibility issue, I also recommend deactivating all plugins except for WooCommerce to see if this resolves the issue at that point. If it does, then you would need to activate each plugin, one at a time, to see if you can find the conflicting extension/plugin.

    Of course, you’ll want to backup your site content before making any changes, and you could always duplicate the site for testing purposes if you don’t want to interrupt the live site.

    I hope this helps!

    AJ a11n

    (@amandasjackson)

    3 years, 9 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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