Title: Woocommerce support Last modified: August 21, 2016 --- # Woocommerce support * [dEM0nsTAr](https://wordpress.org/support/users/dem0nstar/) * (@dem0nstar) * [13 years ago](https://wordpress.org/support/topic/woocommerce-support/) * Does this plugin support WooCommerce automatically? I have found something like [http://docs.woothemes.com/wc-apidocs/function-woocommerce_ecommerce_tracking_piwik.html](http://docs.woothemes.com/wc-apidocs/function-woocommerce_ecommerce_tracking_piwik.html) but Piwik isn’t mentioned under the “Integration” tab in WooCommerce. Thanks * PS: Can you add an option to show the opt-out text in white or black? * [http://wordpress.org/extend/plugins/wp-piwik/](http://wordpress.org/extend/plugins/wp-piwik/) Viewing 13 replies - 1 through 13 (of 13 total) * Plugin Author [braekling](https://wordpress.org/support/users/braekling/) * (@braekling) * [13 years ago](https://wordpress.org/support/topic/woocommerce-support/#post-3701389) * As fas as I know, Woocommerce supports WP-Piwik since Woocommerce 1.4, see [http://www.woothemes.com/2012/02/woocommerce-1-4-is-released/](http://www.woothemes.com/2012/02/woocommerce-1-4-is-released/) * To get support for Woocommerce, please contact the Woocommerce developers or community: [http://wordpress.org/extend/plugins/woocommerce/](http://wordpress.org/extend/plugins/woocommerce/) * The opt-out form’s style is given by Piwik itself. See [http://wordpress.org/support/topic/request-improved-opt-out](http://wordpress.org/support/topic/request-improved-opt-out) regarding this topic. * Thread Starter [dEM0nsTAr](https://wordpress.org/support/users/dem0nstar/) * (@dem0nstar) * [13 years ago](https://wordpress.org/support/topic/woocommerce-support/#post-3701460) * I have installed WP-Piwik and enabled eCommerce-Tracking in Piwik but a test payment with WooCommerce wasn’t tracked at all. Is there any option which has to be enabled? I can only find it for Google Analytics… Thanks for help! * Plugin Author [braekling](https://wordpress.org/support/users/braekling/) * (@braekling) * [13 years ago](https://wordpress.org/support/topic/woocommerce-support/#post-3701462) * Please contact the Woocommerce team to get support on Woocommerce and its (WP-) Piwik integration. [http://wordpress.org/extend/plugins/woocommerce/](http://wordpress.org/extend/plugins/woocommerce/) * Thread Starter [dEM0nsTAr](https://wordpress.org/support/users/dem0nstar/) * (@dem0nstar) * [13 years ago](https://wordpress.org/support/topic/woocommerce-support/#post-3701479) * The WooThemes staff told me to contact you: [https://github.com/woothemes/woocommerce/issues/3067](https://github.com/woothemes/woocommerce/issues/3067) * Plugin Author [braekling](https://wordpress.org/support/users/braekling/) * (@braekling) * [13 years ago](https://wordpress.org/support/topic/woocommerce-support/#post-3701489) * I don’t know anything about Woocommerce or how it works. I also don’t have any experience in using Piwik’s ecommerce tracking. So I’m really sorry I can’t help you. 🙁 * Btw. you should use their support forum instead of their github ticket system: [http://wordpress.org/support/plugin/woocommerce](http://wordpress.org/support/plugin/woocommerce) * Thread Starter [dEM0nsTAr](https://wordpress.org/support/users/dem0nstar/) * (@dem0nstar) * [13 years ago](https://wordpress.org/support/topic/woocommerce-support/#post-3701490) * Okay, thanks. Sadly the support in the forum is not very good but I will try it again… * Thread Starter [dEM0nsTAr](https://wordpress.org/support/users/dem0nstar/) * (@dem0nstar) * [13 years ago](https://wordpress.org/support/topic/woocommerce-support/#post-3701491) * If you want I can give you an account on the shop to test it but I have created a topic in the mentioned forum for now: [http://wordpress.org/support/topic/piwik-integration-broken?replies=1#post-4160822](http://wordpress.org/support/topic/piwik-integration-broken?replies=1#post-4160822) * [AndreMc](https://wordpress.org/support/users/andrecarrano/) * (@andrecarrano) * [13 years ago](https://wordpress.org/support/topic/woocommerce-support/#post-3701529) * tested with rest api. NOT WORKING php beta returns a html page in settings * tags are being generated in all pages in the html. but piwik isnt getting the information from page * [https://github.com/woothemes/woocommerce/issues/3067](https://github.com/woothemes/woocommerce/issues/3067) * [AndreMc](https://wordpress.org/support/users/andrecarrano/) * (@andrecarrano) * [13 years ago](https://wordpress.org/support/topic/woocommerce-support/#post-3701530) * also i’m getting this error in statistics TAB * Fatal error: Can’t use method return value in write context in /wp-content/plugins/ wp-piwik/settings/views.php on line 48 * Plugin Author [braekling](https://wordpress.org/support/users/braekling/) * (@braekling) * [13 years ago](https://wordpress.org/support/topic/woocommerce-support/#post-3701539) * If the tracking code is added correctly on each page, but Piwik isn’t counting, your issue seems to be regarding to Piwik itself, not to WP-Piwik. * [AndreMc](https://wordpress.org/support/users/andrecarrano/) * (@andrecarrano) * [13 years ago](https://wordpress.org/support/topic/woocommerce-support/#post-3701540) * My system check in piwik are all green. Just LOAD DATA INFILE isn’t enabled. * But after check the code again, only default tracking code is ok, i don’t see any custom tag like price and category in any page of woocommerce. * [AndreMc](https://wordpress.org/support/users/andrecarrano/) * (@andrecarrano) * [12 years, 12 months ago](https://wordpress.org/support/topic/woocommerce-support/#post-3701542) * Tested a lot and keep the same error. I’m having a double slash in my tracking url. Maybe this its causing the problem? * [http://forum.piwik.org/read.php?2,103672](http://forum.piwik.org/read.php?2,103672) * Plugin Author [braekling](https://wordpress.org/support/users/braekling/) * (@braekling) * [12 years, 12 months ago](https://wordpress.org/support/topic/woocommerce-support/#post-3701543) * The double dash does not affect tracking. * WP-Piwik does not add any woocommerce tags. This must be done by woocommerce itself. Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘Woocommerce support’ is closed to new replies. * ![](https://ps.w.org/wp-piwik/assets/icon-256x256.png?rev=3529668) * [Connect Matomo - Analytics Dashboard for WordPress](https://wordpress.org/plugins/wp-piwik/) * [Frequently Asked Questions](https://wordpress.org/plugins/wp-piwik/#faq) * [Support Threads](https://wordpress.org/support/plugin/wp-piwik/) * [Active Topics](https://wordpress.org/support/plugin/wp-piwik/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-piwik/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-piwik/reviews/) * 13 replies * 3 participants * Last reply from: [braekling](https://wordpress.org/support/users/braekling/) * Last activity: [12 years, 12 months ago](https://wordpress.org/support/topic/woocommerce-support/#post-3701543) * Status: not a support question