Support » Plugin: KIA Subtitle » Woocommerce Subtitles

  • Resolved britand

    (@britand)


    I strictly want to use this for a new e-commerce site we are building using Beaver Builder and Beaver Builder Child Theme. That said, I have installed both the main KIA Subtitle plugin and the WooComerce Bridge Plugin. And my only goal with your plugin is to add subtitles to products, not articles or anything else whatsoever.

    I am basically a neophyte when it comes to PHP coding, so I just not sure what my next move is to make this work. So far, the extra entry field shows up in the product editing area under the main title, and it also shows subtitles in the backend All Products list.

    However, nothing shows up on the front end product listings, so I know I’m missing a step. If the fix involves adding PHP code, I am using the Snippets plugin, which makes doing so much safer. That said, what would such code actually look like?

    In short, is it something I could copy and paste into a new Snippet that should, in theory, make this all work?

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author HelgaTheViking

    (@helgatheviking)

    Hi there, could you confirm that you are using my bridge plugin from here?
    https://github.com/helgatheviking/kia-subtitle-woocommerce-bridge

    You shouldn’t need any custom coding… while you need to add code to your theme to display the subtitle the bridge plugin should handle that automatically for WooCommerce products. I can’t replicate what I think you are describing… here’s what I am seeing on single product pages when I active KIA Subtitle, the bridge plugin, BB plugin, and the Beaver Builder Theme:
    https://share.getcloudapp.com/2Nu5GGnZ

    The child theme that BB provides wouldn’t be making much of a difference by itself. What modifications have you made? What template overrides? Are you templates all up to date? Could you post your woo system status WooCommerce > Status > Get System Status ?

    The first thing I can think of is your templates are missing the default WooCommerce hooks the bridge plugin is trying to hook into.

    Here’s the debug process I usually advise for people who need to isolate the source of an issue:

    1. Temporarily switch back to a default WordPress theme (or Storefront). If this resolves the issue, then please bring this to the attention of your theme author.
    2. If the issue persists, then disable all other plugins except for WooCommerce and the extension. If this fixes the issue, then slowly re-enable plugins until you find the one causing it.

    To avoid causing any problems to your live site, the best way to do this would be to try setting up a staging site. If your host doesn’t provide this feature, then I highly recommend the WP Staging plugin.

    Thread Starter britand

    (@britand)

    Hello!

    Thanks for the quick reply.

    To answer your first question, the link you provided is exactly where I got the Bridge plugin.

    For a bit of clarification, you said, “You shouldn’t need any custom coding.. while you need to add code to your theme to display the subtitle the bridge plugin should handle that automatically for WooCommerce products.”

    By that, I take it you are saying that if I wanted to add subtitles to posts, for example, I would have to add some extra code. However, since I’m only using this to add subtitles to products, the Bridge plugin handles that part and, all things being equal, it should work right out of the box. Is this correct?

    Moving on…I think what you shared is correct – that our templates are missing the necessary hooks.

    1) That said, how do I check to see if they are there?

    2) And, if they are missing, how do I add them?

    (Also, our site is currently in staging).

    Thanks, so much!

    • This reply was modified 2 years, 4 months ago by britand.
    • This reply was modified 2 years, 4 months ago by britand.
    • This reply was modified 2 years, 4 months ago by britand.
    Plugin Author HelgaTheViking

    (@helgatheviking)

    By that, I take it you are saying that if I wanted to add subtitles to posts, for example, I would have to add some extra code. However, since I’m only using this to add subtitles to products, the Bridge plugin handles that part and, all things being equal, it should work right out of the box. Is this correct?

    Yes, that’s what I meant.

    In theory (famous last words or you wouldn’t have created this post) you shouldn’t need any code to get product subtitles up.

    1) That said, how do I check to see if they are there?

    You can usually tell from the system status, which will report which templates are overridden and especially…. which are out of date.

    I have the Beaver Build theme myself and I know it has this hook because it’s using the default WooCommerce templates. Have you done something custom in the child theme? Are you asking about the single product page or is the subtitle perhaps missing from theCan you confirm that you are asking about the single product page? And not a BB module? Are you using BB (or BB themer) to design the product page?

    I could take a look at your system status if you’d like to post it. And if you’ve got a link to the problem page I could look at that too.

    Still highly recommend going through the debug process I outlined above.

    Thread Starter britand

    (@britand)

    
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    Author URL: http://www.fastlinemedia.com
    Child Theme: ✔
    Parent Theme Name: Beaver Builder Theme
    Parent Theme Version: 1.7.6.3
    Parent Theme Author URL: http://www.wpbeaverbuilder.com/?utm_medium=bb-pro&utm_source=bb-theme&utm_campaign=themes-admin-page
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: /www/wp-content/plugins/woo-product-variation-gallery-pro/templates/product-images.php
    /www/wp-content/plugins/woo-product-variation-gallery-pro/templates/product-thumbnails.php
    
    ### Product Bundles ###
    
    Database Version: 6.3.2
    Loopback Test: ✔
    Template Overrides: –
    
    ### Authorize.Net Credit Card ###
    
    Environment: Production
    Tokenization Enabled: ✔
    Debug Mode: Off
    Webhooks Enabled: ❌
    						No signature key configured
    
    ### Action Scheduler ###
    
    Complete: 167
    Oldest: 2020-02-27 03:51:28 +0000
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    Pending: 43
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    Thread Starter britand

    (@britand)

    To answer your other questions, I am not the actual developer/builder. But, I do know my way around, for the most part, in WP and Woo.

    That said, the main places we want subtitles to show would be on our home page and the main shop. While it might be nice to have them on the actual single product pages, that isn’t as important as the first two I listed.

    • This reply was modified 2 years, 4 months ago by britand.
    Plugin Author HelgaTheViking

    (@helgatheviking)

    we want subtitles to show would be on our home page and the main shop

    For the shop loop the plugin adds the subtitle to the woocommerce_shop_loop_item_title loop. In your system status I only see the theme overriding the thumbnails templates so that shouldn’t be impacting the title/subtitle display. But there could be other things going on from your child theme and/or in other plugins. AND, it may depend on if you are using Beaver Builder to build those pages.

    Is the shop your home page? Or how are you displaying products on the home page? If you want to send me credentials to your staging site you can use the contact form at my website. kathyisawesome.com/contact I can take a quick look.

    Thread Starter britand

    (@britand)

    Thanks, Kathy! I just responded to you on your website/form.

    Brian

    Thread Starter britand

    (@britand)

    Thanks for getting this resolved!

    Plugin Author HelgaTheViking

    (@helgatheviking)

    For reference… to display the KIA Subtitle as part of Beaver Builder’s posts module you need the following snippet:

    
    // Beaver Builder Posts Module.
    function kia_add_subtitle_to_beaver_builder_posts_module() {
    	if( function_exists( 'the_subtitle' ) ) the_subtitle( '<h4 class="subtitle">', '</h4>' );
    }
    add_action( 'fl_builder_post_grid_before_meta', 'kia_add_subtitle_to_beaver_builder_posts_module' );
    
Viewing 9 replies - 1 through 9 (of 9 total)
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