Woocommerce subscriptions next payment & end date

Hi @staxwp!

Thanks for your question about Braintree for WooCommerce Payment Gateway! I apologize for the delay in reply, and I’m sorry to hear that the subscription dates are not populating properly. I am happy to help out here. 🙂

This particular payment gateway is compatible with WooCommerce Subscriptions and should not interfere with your subscription settings. Have you enabled tokenization so that the customer’s payment information can be saved for recurring payments?

I want to make sure I point you in the right direction, so I would like to see some of your settings. Would you please take screenshots of an order with the empty payment fields and your settings for both the payment gateway and Subscriptions? The settings can be found by going to WooCommerce > Settings > Payments and WooCommerce > Settings > Subscriptions. If you prefer to send these privately instead of posting them in the forum, please reach out on our website.

Hi @staxwp

Thank you so much for those screenshots! Everything looks right with your setup.

As a next step, I would like to take a look at the settings for the specific subscription product. Would you please post a screenshot of the setup for me to review?

Thank you,
Erica

Hi @staxwp!

Thank you for the screenshot. Again, this setup looks right. I suspect that this may be a Subscriptions issue, and I suggest that you get in touch with WooCommerce, as they handle the support for that plugin.

Please keep us updated and, of course, if there’s anything else we can do to help, we’ll be happy to do so.

Thank you,
Erica

Hi @seventhqueen!

Thanks for reaching out about the Braintree for WooCommerce. The plugin will work with WooCommerce Subscriptions as this payment gateway supports recurring payments with Subscriptions.

If you need support for Braintree, Per the forum guidelines, would you please start your own topic? As we quite often see issues that look similar in nature but have very different underlying causes. A topic per user helps us focus on your specific issue to get to the root cause for you quicker!

Thank you!
Erica