Support » Plugin: Payment Plugins for Stripe WooCommerce » WooCommerce Subscriptions and Stripe

  • Resolved Tangerine Web Works

    (@tangerinewebworks)


    I installed your plugin on a client’s site. They previously used Braintree for subscriptions. We migrated the customer data to Stripe and I created new subscriptions in Stripe.

    Your documentation mentions a Migration section, but there is none.  How do I get your plugin synced with WooCommerce Subscriptions?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @tangerinewebworks,

    There is a difference between Braintree Subscriptions, Stripe Subscriptions, and WooCommerce Subscriptions.

    WooCommerce Subscriptions is a plugin that handles the renewal payments directly on the WordPress site.

    This Stripe plugin supports WooCommerce Subscriptions, but it doesn’t have its own subscription module that creates subscriptions in Stripe. That would be redundant since WooCommerce Subscriptions already does that job well.

    Also whatever payment methods you have stored in Braintree won’t just work in Stripe since they were created using a different gateway. You would need to work with Stripe to have that vaulted payment data converted over from Braintree to Stripe. Or your other option is to have your customers update their payment methods once you manually create the WooCommerce Subscriptions for them.

    Kind Regards,

    Thread Starter Tangerine Web Works

    (@tangerinewebworks)

    I know there is a difference.

    We’ve already imported the payment data from Braintree and I created new subscriptions in Stripe.

    My question is how do I get that synced with the customers in WooCommerce. I’ve added the Stripe customer IDs to the current users, but don’t see a way to change the gateway ID on the individual orders. Stripe also sent a file to match the customers, but I don’t know what to do with that.

    Is there a way to sync them within your plugin or do I have to recreate the subscriptions in Woo?

    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @tangerinewebworks,

    You will need to manually create the subscriptions using the WooCommerce Subscriptions plugin. The reference to migrating data was in the context of switching from another Stripe plugin to this one.

    You mentioned you already added the Stripe customer ID’s to the users. Make sure you used the key this plugin uses. API Docs

    Once you add the Stripe customer ID to the users, the plugin will automatically import their payment methods when they next visit your site. So you don’t need to worry about manually importing the payment methods.

    Kind Regards,

Viewing 3 replies - 1 through 3 (of 3 total)
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