WooCommerce Subscriptions

  • Resolved beowulf123456

    (@beowulf123456)


    1 year, 5 months ago

    Hello,

    We are experiencing an issue with the WooCommerce Subscriptions plugin and would like your assistance.

    We aim to implement the subscription feature in one of our online shops and have installed and configured the following plugins:

    • All Products for WooCommerce Subscriptions 6.0.3
    • WooCommerce Subscriptions 6.9.0
    • WooCommerce Stripe Gateway 8.9.0
    • WooCommerce PayPal Payments 2.9.4

    To test the functionality, we created a subscription product with a price of €0.85 every 2 days.

    During our testing, we observed that the subscription functionality is correctly displayed in both the frontend and backend. However, the “recurring payment flag” is not being passed to PayPal or Stripe.

    This means that, although the product is ordered as a subscription, it is registered as a one-time purchase in PayPal or Stripe. The expected recurring payments (every 2 days) are not processed; instead, only a single payment is made.

    Could you please help us identify the cause of this issue and provide guidance on how to resolve it?

    Thank you in advance for your support.

    Best regards,

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • ckadenge (woo-hc)

    (@ckadenge)

    1 year, 5 months ago

    Hi @beowulf123456,

    Thank you for reaching out.

    This particular forum is meant for general support with the core functionality of WooCommerce itself. For assistance with our premium plugins, I recommend you contact us at Woo.com > My Account > Support.

    You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Thread Starter beowulf123456

    (@beowulf123456)

    1 year, 5 months ago

    Hi @ckadenge ,

    Thank you so much for this incredibly insightful answer and your brilliant solution. I am absolutely thrilled! I implemented your solution in no time, and ever since, everything has been working flawlessly. I never would have imagined that such a quick and easy fix was possible. WOW.

    I sincerely thank you again for this unbelievable feedback. I could never in a million years have come up with such a genius solution on my own. Thank you, thank you so much.

    Unfortunately, I have a tiny little note regarding your comment. The link you provided doesn’t work. Also, I’m already in the correct forum—see the breadcrumbs. Other users have posted about plugins here as well, and they got help. Plus, we purchased the plugin from woocommerce.com.

    Thanks again for absolutely nothing whatsoever, and I wish you a wonderful day.

    ckadenge (woo-hc)

    (@ckadenge)

    1 year, 5 months ago

    Hi @beowulf123456,

    I sincerely understand how you feel, but this is a standard procedure, as WooCommerce Subscriptions is a premium plugin, we only provide support for the plugins in our internal ticketing systems.

    I hope this addresses your concerns.

Viewing 3 replies - 1 through 3 (of 3 total)

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