Title: WooCommerce Subscribtion Last modified: October 28, 2020 --- # WooCommerce Subscribtion * Resolved [aagraphics](https://wordpress.org/support/users/aagraphics/) * (@aagraphics) * [5 years, 6 months ago](https://wordpress.org/support/topic/woocommerce-subscribtion/) * The link above is on the backend, regardless wanted to share, I’m seeing multiple“ completed” orders for the same customer. I’m sure this is some setting on my backend, but can you tell what is causing this? I have WooCommerce with WooCommerce Subscription installed. I have a screenshot but I’m not able to add it here. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwoocommerce-subscribtion%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 4 replies - 1 through 4 (of 4 total) * [mother.of.code](https://wordpress.org/support/users/imazed/) * (@imazed) * The Mother of Code * [5 years, 6 months ago](https://wordpress.org/support/topic/woocommerce-subscribtion/#post-13593460) * Hi there – if you have a valid license to WooCommerce, please get in touch with us at WooCommerce.com. Our premium help desk would love to help you out further! * For screenshots, you can use [http://www.snipboard.io](http://www.snipboard.io) to upload the image, then copy the link and paste it here (or in your ticket to us). * Also, can you please copy and paste the system report for this site? You can find it under **WP Admin > WooCommerce > Status > Get system report > Copy for support**. * Thanks in advance! * Thread Starter [aagraphics](https://wordpress.org/support/users/aagraphics/) * (@aagraphics) * [5 years, 6 months ago](https://wordpress.org/support/topic/woocommerce-subscribtion/#post-13594347) * ******here is the screenshot… see how there is multiple orders that say “complete”? [https://snipboard.io/Mz0rG7.jpg](https://snipboard.io/Mz0rG7.jpg) * ******And System report * ``` ### WordPress Environment ### WordPress address (URL): https://arec.run Site address (URL): https://arec.run WC Version: 4.6.1 REST API Version: ✔ 4.6.1 WC Blocks Version: ✔ 3.4.0 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 1.6.2 Log Directory Writable: ✔ WP Version: 5.5.1 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: ✔ WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.3.12 PHP Post Max Size: 100 MB PHP Time Limit: 300 PHP Max Input Vars: 1000 cURL Version: 7.45.0 OpenSSL/1.0.1e SUHOSIN Installed: – MySQL Version: 5.6.32-78.0-log Max Upload Size: 100 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 4.6.1 WC Database Prefix: wp_prasn6659f_ Total Database Size: 34.16MB Database Data Size: 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0.00MB + Engine MyISAM wp_prasn6659f_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ### Post Type Counts ### amn_wpforms-lite: 1 attachment: 261 custom_css: 1 flamingo_contact: 181 flamingo_inbound: 830 hb_testimonials: 1 nav_menu_item: 21 nf_sub: 2 page: 44 portfolio: 6 post: 6 product: 4 product_variation: 13 revision: 97 shop_coupon: 1 shop_order: 875 shop_order_refund: 11 shop_subscription: 227 team: 14 wc_membership_plan: 2 wc_user_membership: 279 wcpa_pt_forms: 2 wpcf7_contact_form: 1 wpforms: 3 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (22) ### Akismet Anti-Spam: by Automattic – 4.1.7 Code Snippets: by Code Snippets Pro – 2.14.0 Contact Form 7: by Takayuki Miyoshi – 5.3 Error Log Monitor: by Janis Elsts – 1.6.12 Essential Grid: by ThemePunch – 3.0.5 EU Cookie Law: by Alex Moss Marco Milesi – 3.1.5 Flamingo: by Takayuki Miyoshi – 2.2 Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 6.2.2 Health Check & Troubleshooting: by The WordPress.org community – 1.4.5 Smash Balloon Instagram Feed: by Smash Balloon – 2.5.2 WPBakery Page Builder: by Michael M - WPBakery.com – 6.3.0 Run Tracker: by David Nuon and Ara Agopian – 2.0.0 Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.24 WooCommerce Custom Product Addons (Free): by Acowebs – 2.4.9 Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.6 – Installed version not tested with active version of WooCommerce 4.6.1 WooCommerce Stripe Gateway: by WooCommerce – 4.5.3 – Installed version not tested with active version of WooCommerce 4.6.1 WooCommerce Product Fees: by Caleb Burks – 1.3.0 – Installed version not tested with active version of WooCommerce 4.6.1 WooCommerce Subscriptions - Custom Price String: by Prospress Inc. – 1.0.1 – Installed version not tested with active version of WooCommerce 4.6.1 WooCommerce Subscriptions CSV Importer and Exporter: by Prospress Inc – 2.0.1 – Installed version not tested with active version of WooCommerce 4.6.1 WooCommerce Subscriptions: by WooCommerce – 3.0.9 – Installed version not tested with active version of WooCommerce 4.6.1 WooCommerce: by Automattic – 4.6.1 WPForms Lite: by WPForms – 1.6.3.1 ### Inactive Plugins (3) ### CoBlocks: by GoDaddy – 2.5.0 Super fatal: by Ara Agopian – 1.0 Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 3.2.6 ### Dropin Plugins (2) ### advanced-cache.php: advanced-cache.php object-cache.php: APCu Object Cache ### Must Use Plugins (2) ### Health Check Troubleshooting Mode: by – 1.7.1 System Plugin: by – 3.21.3 ### Settings ### API Enabled: – Force SSL: ✔ Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ ### WC Pages ### Shop base: #1661 - /shop/ Cart: #1366 - /cart/ Checkout: #1368 - /checkout/ My account: #1370 - /my-account/ Terms and conditions: #1419 - /terms-conditions/ ### Theme ### Name: Highend Child Version: 1.0.1 Author URL: http://www.hb-themes.com Child Theme: ✔ Parent Theme Name: Highend Parent Theme Version: 3.6.13 Parent Theme Author URL: https://hb-themes.com WooCommerce Support: ✔ ### Templates ### Overrides: HighendWP/woocommerce/cart/cart-empty.php HighendWP/woocommerce/cart/cart-totals.php HighendWP/woocommerce/cart/cart.php HighendWP/woocommerce/cart/shipping-calculator.php HighendWP/woocommerce/checkout/form-billing.php HighendWP/woocommerce/checkout/form-checkout.php HighendWP/woocommerce/checkout/form-shipping.php HighendWP/woocommerce/checkout/thankyou.php HighendWP/woocommerce/content-product.php HighendWP/woocommerce/content-product_cat.php HighendWP-child/woocommerce/emails/customer-reset-password.php HighendWP/woocommerce/global/quantity-input.php HighendWP/woocommerce/loop/add-to-cart.php HighendWP/woocommerce/loop/loop-end.php HighendWP/woocommerce/loop/loop-start.php HighendWP/woocommerce/loop/orderby.php HighendWP/woocommerce/loop/rating.php HighendWP/woocommerce/single-product/meta.php HighendWP/woocommerce/single-product/related.php HighendWP/woocommerce/single-product/sale-flash.php HighendWP/woocommerce/single-product/short-description.php HighendWP/woocommerce/single-product/tabs/additional-information.php HighendWP/woocommerce/single-product/tabs/description.php HighendWP/woocommerce/single-product/title.php HighendWP/woocommerce/single-product/up-sells.php HighendWP/woocommerce/single-product-reviews.php ### Subscriptions ### WCS_DEBUG: ✔ No Subscriptions Mode: ✔ Live Subscriptions Live URL: https://arec.run Subscription Statuses: auto-draft: 1 wc-active: 128 wc-expired: 2 wc-pending-cancel: 1 wc-on-hold: 81 wc-cancelled: 14 WooCommerce Account Connected: ✔ Yes Active Product Key: ✔ Yes Custom Retry Rules: ✔ No Custom Retry Rule Class: ✔ No Custom Raw Retry Rule: ✔ No Custom Retry Rule: ✔ No Retries Migration Status: ✔ Completed Report Cache Enabled: ✔ Yes Cache Update Failures: ✔ 0 failure ### Store Setup ### Country / State: United States (US) — California ### Subscriptions by Payment Gateway ### PayPal Standard: wc-active: 23 wc-cancelled: 2 wc-on-hold: 1 Stripe: wc-active: 79 wc-cancelled: 11 wc-expired: 1 wc-on-hold: 30 wc-pending-cancel: 1 ### Payment Gateway Support ### Stripe: products refunds tokenization add_payment_method subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes subscription_payment_method_change subscription_payment_method_change_customer subscription_payment_method_change_admin multiple_subscriptions pre-orders PayPal Standard: subscription_payment_method_change_customer subscription_payment_method_change_admin subscription_amount_changes subscription_date_changes multiple_subscriptions subscription_payment_method_delayed_change subscriptions subscription_cancellation subscription_suspension subscription_reactivation products refunds PayPal Reference Transactions Enabled: ✔ Yes ### Action Scheduler ### Canceled: 26 Oldest: 2020-10-10 04:35:27 -0700 Newest: 2020-12-31 13:47:06 -0800 Complete: 1,099 Oldest: 2020-09-27 16:14:11 -0700 Newest: 2020-10-28 09:28:09 -0700 Failed: 1 Oldest: 2019-10-11 07:00:32 -0700 Newest: 2019-10-11 07:00:32 -0700 Pending: 398 Oldest: 2020-10-29 09:07:45 -0700 Newest: 2021-10-15 04:00:00 -0700 ``` * Plugin Support [Riaan K.](https://wordpress.org/support/users/riaanknoetze/) * (@riaanknoetze) * [5 years, 6 months ago](https://wordpress.org/support/topic/woocommerce-subscribtion/#post-13595732) * Thanks for that screenshot – All of those orders are renewal orders for the active subscription that the customer has with your site 🙂. It looks like the product is configured to charge the customer every day for as long as the subscription is active. * For more help on this, please create a support request at [https://woocommerce.com/my-account/create-a-ticket/](https://woocommerce.com/my-account/create-a-ticket/). I’m asking as this forum is only geared towards support the core aspects of the WooCommerce plugin itself. * Thanks! * Thread Starter [aagraphics](https://wordpress.org/support/users/aagraphics/) * (@aagraphics) * [5 years, 6 months ago](https://wordpress.org/support/topic/woocommerce-subscribtion/#post-13599582) * Or you could just tell me how to modify it here, instead of making me post on another forum after I’ve submitted all the information above. Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘WooCommerce Subscribtion’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 4 replies * 3 participants * Last reply from: [aagraphics](https://wordpress.org/support/users/aagraphics/) * Last activity: [5 years, 6 months ago](https://wordpress.org/support/topic/woocommerce-subscribtion/#post-13599582) * Status: resolved