WooCommerce Stripe Processing Time Taking To Long

Resolved

(@mwolff9328)

When Processing payments on our website with Stripe for WooCommerce, after pressing the “PLACE ORDER” button the processing time is taking approximately 25 seconds to finalize on the payment.

Typically this processing time takes less than 10 seconds. How can we fix this issue so our Stripe payments are processed in a timely manner and website visitors do not close the window before payment is completed.


### WordPress Environment ###

WordPress address (URL): https://teamsscrc.com
Site address (URL): https://teamsscrc.com
WC Version: 4.4.1
REST API Version: ✔ 1.0.15
WC Blocks Version: ✔ 3.1.0
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 1.4.0
Log Directory Writable: ✔
WP Version: 5.5.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.2.32
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 4000
cURL Version: 7.71.0
OpenSSL/1.1.1g

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.2.33-MariaDB-log
Max Upload Size: 256 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 4.4.1
WC Database Prefix: wpub_
Total Database Size: 20.03MB
Database Data Size: 18.65MB
Database Index Size: 1.38MB
wpub_woocommerce_sessions: Data: 0.06MB + Index: 0.00MB + Engine MyISAM
wpub_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpub_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpub_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpub_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpub_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wpub_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpub_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpub_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpub_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpub_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpub_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpub_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpub_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpub_actionscheduler_actions: Data: 0.06MB + Index: 0.04MB + Engine MyISAM
wpub_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpub_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpub_actionscheduler_logs: Data: 0.04MB + Index: 0.03MB + Engine MyISAM
wpub_cleantalk_ac_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpub_cleantalk_sessions: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wpub_cleantalk_sfw: Data: 0.33MB + Index: 0.60MB + Engine MyISAM
wpub_cleantalk_sfw_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpub_cleantalk_spamscan_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpub_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpub_comments: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpub_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpub_mailchimp_carts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpub_mailchimp_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpub_options: Data: 2.11MB + Index: 0.06MB + Engine MyISAM
wpub_postmeta: Data: 3.22MB + Index: 0.37MB + Engine MyISAM
wpub_posts: Data: 9.06MB + Index: 0.12MB + Engine MyISAM
wpub_revslider_css: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
wpub_revslider_css_bkp: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpub_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpub_revslider_layer_animations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpub_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpub_revslider_navigations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpub_revslider_sliders: Data: 0.33MB + Index: 0.00MB + Engine MyISAM
wpub_revslider_sliders_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpub_revslider_slides: Data: 3.25MB + Index: 0.00MB + Engine MyISAM
wpub_revslider_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpub_revslider_static_slides: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpub_revslider_static_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpub_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpub_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpub_term_relationships: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpub_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpub_usermeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpub_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpub_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpub_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpub_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpub_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpub_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpub_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpub_wc_order_product_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpub_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpub_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpub_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpub_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpub_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpub_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpub_woodmart_wishlists: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpub_woodmart_wishlist_products: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpub_wpforms_lite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 346
cms_block: 48
customize_changeset: 1
elementor_library: 1
mc4wp-form: 1
nav_menu_item: 40
page: 77
phoe_badge: 1
portfolio: 9
post: 7
product: 39
revision: 444
shop_order: 1
woodmart_sidebar: 2
woodmart_slide: 3
wpcf7_contact_form: 6

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (15) ###

Admin Menu Editor: by Janis Elsts – 1.9.7
All-in-One WP Migration: by ServMask – 7.27
Classic Editor: by WordPress Contributors – 1.6
Anti-Spam by CleanTalk: by СleanTalk  – 5.145.2
Contact Form 7: by Takayuki Miyoshi – 5.2.1
Duplicate Page: by mndpsingh287 – 4.2
Easy WP SMTP: by wpecommerce
alexanderfoxc – 1.4.1

WPBakery Page Builder: by Michael M - WPBakery.com – 6.2.0
Mailchimp for WooCommerce: by Mailchimp – 2.4.5
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.1
Safe SVG: by Daryll Doyle – 1.9.9
WooCommerce Stripe Gateway: by WooCommerce – 4.5.2 – Installed version not tested with active version of WooCommerce 4.4.1
WooCommerce: by Automattic – 4.4.1 (update to version 4.5.2 is available)
Woodmart Core: by  – 1.0.26
WP Fastest Cache: by Emre Vona – 0.9.1.0

### Inactive Plugins (13) ###

Akismet Anti-Spam: by Automattic – 4.1.6
Badge Management For Woocommerce: by phoeniixx – 1.3.6 – Installed version not tested with active version of WooCommerce 4.4.1
Elementor: by Elementor.com – 3.0.0
Facebook for WooCommerce: by Facebook – 2.0.1 – Installed version not tested with active version of WooCommerce 4.4.1
Google Ads for WooCommerce: by Kliken – 1.0.4 – Installed version not tested with active version of WooCommerce 4.4.1
Hello Dolly: by Matt Mullenweg – 1.7.2
Jetpack by WordPress.com: by Automattic – 8.8.2
Muffin Builder & Theme Options Migrate Tool: by Pross – 3.1
PHP Info (WP): by Bimal Poudel – 1.0.2
Slider Revolution: by ThemePunch – 6.2.18
Total Upkeep: by BoldGrid – 1.14.3
Total Upkeep Premium: by BoldGrid – 1.3.3
weForms: by weForms – 1.4.9

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #7 - /shop/
Cart: #8 - /cart/
Checkout: #9 - /checkout/
My account: #10 - /my-account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: ssc-child
Version: 1.0.0
Author URL: http://www.elevatemediastudio.com
Child Theme: ✔
Parent Theme Name: ssc
Parent Theme Version: 5.1.0
Parent Theme Author URL: http://www.elevatemediastudio.com
WooCommerce Support: ✔

### Templates ###

Overrides: ssc/woocommerce/archive-product.php
ssc/woocommerce/cart/cart-item-data.php
ssc/woocommerce/cart/cart.php version 3.8.0 is out of date. The core version is 4.4.0
ssc/woocommerce/cart/cross-sells.php version 3.0.0 is out of date. The core version is 4.4.0
ssc/woocommerce/cart/mini-cart.php
ssc/woocommerce/checkout/form-checkout.php
ssc/woocommerce/checkout/thankyou.php
ssc/woocommerce/content-product.php
ssc/woocommerce/content-product_cat.php
ssc/woocommerce/content-single-product.php
ssc/woocommerce/content-widget-product.php
ssc-child/woocommerce/emails/customer-new-account.php
ssc/woocommerce/global/breadcrumb.php
ssc/woocommerce/global/form-login.php
ssc/woocommerce/global/quantity-input.php
ssc/woocommerce/loop/add-to-cart.php
ssc/woocommerce/loop/loop-end.php
ssc/woocommerce/loop/loop-start.php
ssc/woocommerce/loop/no-products-found.php
ssc/woocommerce/loop/orderby.php
ssc/woocommerce/loop/pagination.php
ssc/woocommerce/loop/sale-flash.php
ssc/woocommerce/myaccount/form-login.php
ssc/woocommerce/product-searchform.php
ssc/woocommerce/single-product/add-to-cart/grouped.php
ssc/woocommerce/single-product/add-to-cart/variable.php
ssc/woocommerce/single-product/meta.php
ssc/woocommerce/single-product/product-image.php
ssc/woocommerce/single-product/product-thumbnails.php
ssc/woocommerce/single-product/rating.php
ssc/woocommerce/single-product/related.php
ssc/woocommerce/single-product/sale-flash.php
ssc/woocommerce/single-product/tabs/tabs.php
ssc/woocommerce/single-product/title.php version 1.6.4 is out of date. The core version is 4.4.0
ssc/woocommerce/single-product/up-sells.php
ssc/woocommerce/single-product.php

Outdated Templates: ❌
					
					
						Learn how to update

### Action Scheduler ###

Canceled: 1
Oldest: 2020-09-15 21:16:04 +0000
Newest: 2020-09-15 21:16:04 +0000

Complete: 217
Oldest: 2020-08-21 23:01:03 +0000
Newest: 2020-09-16 20:20:58 +0000

This topic was modified 3 years, 7 months ago by mwolff9328.

The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

Nancy
(@nancythanki)

3 years, 7 months ago

With what you’ve shared in mind, I tried testing the speed of your site. Here’s what I saw:

– https://tools.pingdom.com/#5d265ac661c00000
– https://gtmetrix.com/reports/teamsscrc.com/yjyVyToG
– https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fteamsscrc.com%2F
– https://www.webpagetest.org/result/200917_KW_ccd855c3e840742b579b1461e68e7397/

This shows me that your site isn’t loading very quickly. I would recommend following the suggestions listed at the above links to make sure that your site is operating as best as it can. If that does not help, I would also recommend getting in touch with your site’s host to see if anything can be done to up the speed.

Nancy
(@nancythanki)

3 years, 6 months ago

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘WooCommerce Stripe Processing Time Taking To Long’ is closed to new replies.