Support » Theme: Gutenix » Woocommerce stripe payment gateway does not work with this theme

  • Hi,

    We used the Gutenix theme with woocommerce to build our ecommerce website – however the theme is not compatible with the stripe direct payment gateway so we can’t host card detail entry on the checkout of the site, which is causing us to lose sales

    Key points
    – we originally started using the paypal checkout gateway – however we received feedback that customers did not like using it so planned to switch to stripe payments instead
    – however when we activated the stripe gateway in woocommerce it was not usable: whilst the stripe payment elements do display on screen, the actual fields where the card details are meant to be entered are only a few pixels wide and it is impossible to enter data in them so the gateway can not be used for taking customer payments
    – googling the problem suggested that it was quite common and often caused by plugin / theme issues
    – we then tested using the exact same site and plugins but just changing the theme to wordpress 2017 theme and the stripe payment works perfectly – all the fields display correctly and customers can use it- suggesting that the problem is due to something specific to gutenix (probably some incompatible javascript)

    Could you please recommend the steps we need to take to modify the theme / remove the faulty js to allow the stripe gate work to work?

    Many thanks in advance for all your help,

    Katie

    Note: I have submitted our checkout url in this post however the stripe gateway is not active on this page (as it looks unprofessional) – if you need to see the page please let me know and i can send over screen shots for reference

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Theme Author Gutenix team

    (@gutenix)

    Hello, sorry for the delayed answer,

    The theme was updated today to v.1.0.13, we have managed to fix the incompatibility issue.

    Please check it out, now the Stripe payments should work as well.

    Hoping it isn’t too late and the fix helps.

    Gutenix team

    Theme Author Gutenix team

    (@gutenix)

    Hi,

    Hope that Woocommerce stripe payment works well now. You are welcome to join our Facebook Community – a place to discuss anything related to our products, ask for advice, or add your suggestions!

    Wish you good luck with the theme 🙂

    Best regards,
    Gutenix team

Viewing 2 replies - 1 through 2 (of 2 total)
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