Support » Plugin: WooCommerce » woocommerce storefront problem

  • Resolved todsky

    (@todsky)


    Hi people. For some reason there are things appearing on my home page that I don’t want, and I don’t know how to get rid of them. SHOP BY CATEGORY, NEW IN, WE RECOMMEND, ON SALE and BESTSELLERS are all appearing with their accompanying images. Does anyone know how to get those off the page? Please keep in mind I have no programming skills whatsoever. I am using Woocommerce Storefront theme.

    Here is the link to the page: http://www.magicstore.ca

    Thank-you very much!

    Todd

Viewing 11 replies - 1 through 11 (of 11 total)
  • Need some more clues! Please post a system status report:
    https://wordpress.org/support/topic/before-posting-gather-the-following-details/

    ### WordPress Environment ###

    Home URL: http://magicstore.ca
    Site URL: http://magicstore.ca
    WC Version: 3.0.7
    Log Directory Writable: ✔
    WP Version: 4.7.5
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_CA

    ### Server Environment ###

    Server Info: Apache
    PHP Version: ❌ 5.5.37 – We recommend a minimum PHP version of 5.6. See: How to update your PHP version
    PHP Post Max Size: 64 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.19.7
    NSS/3.27.1

    SUHOSIN Installed: –
    MySQL Version: ❌ 5.5.51 – We recommend a minimum MySQL version of 5.6. See: WordPress requirements
    Max Upload Size: 64 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 3.0.7
    WC Database Prefix: wp_
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    woocommerce_shipping_zones: ✔
    woocommerce_shipping_zone_locations: ✔
    woocommerce_shipping_zone_methods: ✔
    woocommerce_payment_tokens: ✔
    woocommerce_payment_tokenmeta: ✔
    MaxMind GeoIP Database: ✔

    ### Security ###

    Secure connection (HTTPS): ❌Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: ✔

    ### Active Plugins (15) ###

    Akismet Anti-Spam: by Automattic – 3.3.2
    Forget About Shortcode Buttons: by Designs & Code – 2.0.1
    Google Analytics Dashboard for WP (GADWP): by Alin Marcu – 5.0.0.1
    GTranslate: by Edvard Ananyan – 2.8.22
    Rainmaker – The Best Readymade WP Forms Plugin: by icegram – 0.21
    Jetpack by WordPress.com: by Automattic – 4.9
    MOJO Marketplace: by Mike Hansen – 1.1.3
    SiteOrigin Widgets Bundle: by SiteOrigin – 1.8.6
    UpdraftPlus – Backup/Restore: by UpdraftPlus.com
    DavidAnderson – 1.13.1

    Use Any Font: by Dinesh Karki – 4.7.3
    WooCommerce PayPal Express Checkout Gateway: by WooCommerce – 1.2.1
    WooCommerce Services: by Automattic – 1.4.1
    WooCommerce: by Automattic – 3.0.7
    WP-Optimize: by David Anderson
    Ruhani Rabin
    Team Updraft – 2.1.1

    WP Smush: by WPMU DEV – 2.7.1

    ### Settings ###

    API Enabled: ✔
    Force SSL: –
    Currency: CAD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    ### WC Pages ###

    Shop base: #7 – /index.php/shop/
    Cart: #8 – /index.php/cart/
    Checkout: #9 – /index.php/checkout/
    My account: #10 – /index.php/my-account/

    ### Theme ###

    Name: Storefront
    Version: 2.2.3
    Author URL: https://woocommerce.com/
    Child Theme: ❌ – If you’re modifying WooCommerce on a parent theme you didn’t build personally
    then we recommend using a child theme. See: How to create a child theme

    WooCommerce Support: ✔

    ### Templates ###

    Overrides: –
    `

    Thank you for the system report but whatever is wrong doesn’t stand out for me.

    WooCommerce and Storefront on their own can’t do that, so the effect must be coming from one of your other plugins. Temporarily deactivate all the other plugins. That should fix it, then put the plugins back one-by-one and test to try to identify which plugin is causing the additional sections.

    Homepage Control 😉

    Thanks Lorro, I’ll try deactivating the plugins.

    Brad, what do you mean ‘Homepage Control’?

    I think Brad could be referring to this plugin:
    https://wordpress.org/plugins/homepage-control/

    There’s a similar plugin called “Storefront Homepage Extra Sections”, though I don’t see either in your list of plugins.

    The Homepage Control extension for storefront can be used to turn off or on some of the sections you mention on your homepage

    Ah, I understand. And no, I don’t have either of those homepage plugins. I’ll try plugin deactivation tomorrow, see how that goes.

    Well, I found the plugin that is causing the problem, and it’s the Woocommerce Services plugin. When it’s deactivated the unwanted images disappear. Unfortunately, so does my ability to sell products. Any suggestions?

    Well, I installed Homepage Control, and that did the job! I didn’t realize that a new plugin would deal with an existing issue. Thank-you all! 🙂

Viewing 11 replies - 1 through 11 (of 11 total)
  • The topic ‘woocommerce storefront problem’ is closed to new replies.