WooCommerce Storefront Customiser options missing

  • phil917

    (@phil917)


    7 years, 12 months ago

    Hi, for some reason as of today I’m unable to access some woocommerce customiser features that I previously was able to. I’m no longer able to see the Homepage section or the Shop section when using the customiser.

    In addition, when I click on the checkout customiser section, it just says “please visit your checkout page” but when I go there the customiser panel disappears.

    The only change I can think of that was made recently to my site was I changed the site address and wordpress address in the general settings to use https instead of http ( to take advantage of the SSL cert I bought ). I also upgraded the WooCommerce storefront sticky add to cart plugin.

    I tried reverting/disabling both of the above changes but I still was unable to fix this issue. Any suggestions would be much appreciated. My site is:

    https://steampunk-heaven.com/

    Thanks

    https://wordpress.org/plugins/woocommerce/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Mike Jolley (a11n)

    (@mikejolley)

    7 years, 12 months ago

    Can you post your report https://wordpress.org/support/topic/before-posting-gather-the-following-details?replies=1

    Thread Starter phil917

    (@phil917)

    7 years, 12 months ago

    ### WordPress Environment ###

Home URL: http://steampunk-heaven.com
Site URL: http://steampunk-heaven.com
WC Version: 2.5.5
Log Directory Writable: ✔
WP Version: 4.5.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
Language: en_US

### Server Environment ###

Server Info: Apache
PHP Version: 5.4.45
PHP Post Max Size: 64 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
SUHOSIN Installed: –
MySQL Version: 5.5.40
Max Upload Size: 64 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 2.5.5
:
woocommerce_sessions: ✔
woocommerce_api_keys: ✔
woocommerce_attribute_taxonomies: ✔
woocommerce_termmeta: ✔
woocommerce_downloadable_product_permissions: ✔
woocommerce_order_items: ✔
woocommerce_order_itemmeta: ✔
woocommerce_tax_rates: ✔
woocommerce_tax_rate_locations: ✔

### Active Plugins (24) ###

Akismet: by Automattic – 3.1.10
AppZab Live Sales Feed for WooCommerce: by AppZab – 1.5
Google Analytics by MonsterInsights: by MonsterInsights – 5.4.9
Homepage Control: by WooThemes – 2.0.1
Jetpack by WordPress.com: by Automattic – 4.0.2
MailMunch - Increase your Email Subscribers by over 500%: by MailMunch – 2.0.2
Pinterest Verify: by Phil Derksen – 1.0.4
Pinterest Widgets: by Phil Derksen – 1.0.6.2
Recover Abandoned Cart: by Fantastic Plugins – 12.2
Storefront Checkout Customiser: by WooThemes – 1.1.4
Storefront Footer Bar: by WooThemes – 1.0.3
Storefront Product Pagination: by WooThemes – 1.1.1
Storefront Product Sharing: by WooThemes – 1.0.2
Storefront Sticky Add to Cart: by WooThemes – 1.1.3
Storefront WooCommerce Customiser: by WooThemes – 1.8.2
Stripe for WooCommerce: by Stephen Zuniga – 1.38
WooCommerce Conversion Tracking: by Tareq Hasan – 1.2
WooCommerce Export Customer Email: by MH Mithu – 1.3
WooCommerce Product Rich Pins: by Phil Derksen – 1.0.5
WooCommerce Shipment Tracking: by WooThemes – 1.4.3
WooCommerce Shipping Per Product v2: by WooThemes – 2.2.6
WooCommerce: by WooThemes – 2.5.5
WooThemes Helper: by WooThemes – 1.6.2
WP Smush: by WPMU DEV – 2.2.2

### Settings ###

Force SSL: ✔
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2

### API ###

API Enabled: ✔
API Version: 3.1.0

### WC Pages ###

Shop Base: #4 - /
Cart: #5 - /cart/
Checkout: #6 - /checkout/
My Account: #7 - /my-account/

### Taxonomies ###

Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

### Theme ###

Name: Boutique
Version: 2.0.3
Author URL: http://woothemes.com
Child Theme: ✔
Parent Theme Name: Storefront
Parent Theme Version: 1.6.1
Parent Theme Author URL: http://www.woothemes.com
WooCommerce Support: ✔

### Templates ###

Overrides: storefront/woocommerce/cart/cart.php
    Plugin Author Mike Jolley (a11n)

    (@mikejolley)

    7 years, 12 months ago

    Versions appear fine. have you installed anything since it last worked? Have you disabled other plugins to find a conflict?

    Also if you setup SSL, you may want to serve your entire site over Https by changing:

    Home URL: http://steampunk-heaven.com
Site URL: http://steampunk-heaven.com
Viewing 3 replies - 1 through 3 (of 3 total)
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