woocommerce store not connecting with alibaba
-
Hello I am using woocommerce in my online store and want to connect it with alibaba for dropshipping. But When I click on approve button it gives me an error.
Error: An error occurred in the request and at the time were unable to send the consumer data.
I tried to chat alibaba representative and they suggest me to contact with woocommerce. What is the problem kindly help me for this.
Thank you
Regards
Qaisar from nmshophub
https://nmshophub.com/
-
Hey @nmshophub,
I am using woocommerce in my online store and want to connect it with alibaba for dropshipping. But When I click on approve button it gives me an error.
Could you explain how you are trying to connect your store with Alibaba? Are you using an extension to do this?
Additionally, could you please share your System Status Report with us? That will help us further troubleshoot. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support“. Once you’ve done that, you can paste it into your reply here.
Kind regards,
No I am not using any extension to connect with Alibaba. I am connecting it diretly from a link https://dropshipping.alibaba.com/ provided by Alibaba. After signing in I click on Mystore and select woocommerce add store. A window appear asking me to enter store URL and after that it redirects me to approve or deny. I clicked on approve button and at next page it gives the mentioned error.
“Error: An error occurred in the request and at the time were unable to send the consumer data.”
System Status Report:
### WordPress Environment ### WordPress address (URL): https://nmshophub.com Site address (URL): https://nmshophub.com WC Version: 5.6.0 REST API Version: ✔ 5.6.0 WC Blocks Version: ✔ 5.5.1 Action Scheduler Version: ✔ 3.2.1 WC Admin Version: ✔ 2.5.1 Log Directory Writable: ✔ WP Version: 5.8.1 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.23 PHP Post Max Size: 64 MB PHP Time Limit: 90 PHP Max Input Vars: 3000 cURL Version: 7.77.0 OpenSSL/1.1.1l SUHOSIN Installed: – MySQL Version: 5.7.35-cll-lve Max Upload Size: 64 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected. DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 5.6.0 WC Database Prefix: wp_ Total Database Size: 28.08MB Database Data Size: 22.29MB Database Index Size: 5.79MB wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_actions: Data: 0.22MB + Index: 0.22MB + Engine InnoDB wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_logs: Data: 0.14MB + Index: 0.14MB + Engine InnoDB wp_cartflows_ca_cart_abandonment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_ce4wp_abandoned_checkout: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_ce4wp_contacts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_options: Data: 6.39MB + Index: 0.19MB + Engine InnoDB wp_postmeta: Data: 7.52MB + Index: 3.03MB + Engine InnoDB wp_posts: Data: 6.02MB + Index: 0.06MB + Engine InnoDB wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wp_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_vi_wad_ali_orders_info: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_vi_wad_error_product_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wacv_abandoned_cart_record: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wacv_cart_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wacv_email_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wacv_guest_info_record: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wotv_woo_track_info: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_zbscrm_api_keys: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_zbs_admlog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_zbs_aka: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_zbs_companies: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_zbs_contacts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_zbs_customfields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_zbs_dbmigration_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_zbs_dbmigration_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_zbs_events: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_zbs_event_reminders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_zbs_externalsources: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_zbs_forms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_zbs_invoices: Data: 0.02MB + Index: 0.08MB + Engine InnoDB wp_zbs_lineitems: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_zbs_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_zbs_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_zbs_notifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_zbs_object_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_zbs_quotes: Data: 0.02MB + Index: 0.08MB + Engine InnoDB wp_zbs_quotes_templates: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wp_zbs_security_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_zbs_segments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_zbs_segments_conditions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_zbs_settings: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_zbs_sys_cronmanagerlogs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_zbs_sys_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_zbs_sys_email_hist: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_zbs_tags: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_zbs_tags_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_zbs_tax_table: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_zbs_temphash: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_zbs_tracking: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_zbs_transactions: Data: 0.02MB + Index: 0.14MB + Engine InnoDB ### Post Type Counts ### attachment: 81 customize_changeset: 14 custom_css: 4 elementor_library: 5 et_pb_layout: 7 et_template: 2 et_theme_builder: 1 jb_store_css: 4 nav_menu_item: 24 page: 9 post: 2 product: 13 product_variation: 32 revision: 12 saswp: 1 shop_coupon: 1 shop_order: 30 viwec_template: 14 vi_wad_draft_product: 1 wacv_email_template: 3 wpforms: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (10) ### Beaver Builder Plugin (Lite Version): by The Beaver Builder Team – 2.4.2.5 bSecure: by bSecure – 1.5.5 Customer Reviews for WooCommerce: by CusRev – 4.24 Elementor: by Elementor.com – 3.4.4 QisstPay: by QisstPay – 2.0.0 Ultimate Addons for Beaver Builder - Lite: by Brainstorm Force – 1.5.2 WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.13 WooCommerce: by Automattic – 5.6.0 WPForms Lite: by WPForms – 1.6.9 Smart Coupons for WooCommerce: by WebToffee – 1.3.3 ### Inactive Plugins (5) ### Hummingbird: by WPMU DEV – 3.1.0 Jetpack: by Automattic – 10.1 Site Kit by Google: by Google – 1.41.0 Smush: by WPMU DEV – 3.9.0 Starter Templates: by Brainstorm Force – 2.6.22 ### Settings ### API Enabled: – Force SSL: – Currency: PKR (₨) Currency Position: left Thousand Separator: Decimal Separator: . Number of Decimals: 0 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #38 - /store/ Cart: ❌ Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block. Checkout: #40 - /checkout/ My account: ❌ Page does not contain the [woocommerce_my_account] shortcode. Terms and conditions: #8798 - /privacy-policy/ ### Theme ### Name: Astra Version: 3.7.2 Author URL: https://wpastra.com/about/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### Action Scheduler ### Complete: 446 Oldest: 2021-08-18 19:27:40 +0500 Newest: 2021-09-18 10:52:20 +0500 Failed: 1 Oldest: – Newest: – Pending: 5 Oldest: 2021-09-18 15:21:02 +0500 Newest: 2021-09-19 08:10:48 +0500 ### Status report information ### Generated at: 2021-09-18 10:57:47 +05:00Error: An error occurred in the request and at the time were unable to send the consumer data.
I am also facing same problem .
Please solve this fast …Hi @nmshophub , @govinda98 ,
Since this issue is regarding integration on Alibaba.com, I’d recommend contacting Alibaba directly so they can look into the error for you. It looks like they can be contacted from this page:
https://service.alibaba.com/page/home?pageId=122&language=en
First I contacted Alibaba for this error and they ask me to contact you about this error. Again I will contact them and if they again ask me to contact with you I will change my reviews about both.
Hi @nmshophub
When a user is trying to connect a WooCommerce store to Alibaba, we typically recommend using AliExpress Dropshipping for WooCommerce – which we offer full support for at WooCommerce.com.
However, since you are connecting your store following the instructions provided by Alibaba, the best place to get further help is their support as @thup90 mentioned.
Please kindly note that this particular forum is for questions that are related to the WooCommerce core features.
Hi @nmshophub
We’ve not heard back from you in a while, so I’m marking this thread as resolved. If you have other questions, please feel free to open a new topic.
- The topic ‘woocommerce store not connecting with alibaba’ is closed to new replies.
