Title: WooCommerce store connection problems
Last modified: August 21, 2020

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# WooCommerce store connection problems

 *  Resolved [comopole](https://wordpress.org/support/users/comopole/)
 * (@comopole)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/woocommerce-store-connection-problems/)
 * Hi,
    I am trying to log in to my shop multiple times through the WooCommerce 
   application but I cannot log in. I have successfully installed the JetPack plugin
   but the application (iOS) does not allow me to log in, giving me the following
   error: “Unable to log in correctly” and “Unable to connect to the store”. I would
   need to log in to view the orders that customers place on my site in order to
   see them in real time.
 * Can anyone tell me how to solve?
 * Thank you in advance.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwoocommerce-store-connection-problems%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [tijosh](https://wordpress.org/support/users/tijosh/)
 * (@tijosh)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/woocommerce-store-connection-problems/#post-13294780)
 * Hey there [@comopole](https://wordpress.org/support/users/comopole/),
 * The WooCommerce app uses WordPress.com accounts to log in. If needed, you can
   create one at [https://woocommerce.com](https://woocommerce.com) by clicking “
   Get Started.”
 * We have more on logging in with WordPress.com accounts [here](https://docs.woocommerce.com/document/log-into-woocommerce-com-with-wordpress-com/),
   and more on logging into the app [here](https://docs.woocommerce.com/document/woocommerce-ios/).
 *  Thread Starter [comopole](https://wordpress.org/support/users/comopole/)
 * (@comopole)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/woocommerce-store-connection-problems/#post-13295687)
 * I have made all the necessary adjustments. in fact the app recognizes my account
   but I can’t do anything else because it gives me an error
 *  [Phil](https://wordpress.org/support/users/fullysupportedphil/)
 * (@fullysupportedphil)
 * Automattic Happiness Engineer
 * [5 years, 11 months ago](https://wordpress.org/support/topic/woocommerce-store-connection-problems/#post-13300428)
 * When checking your site using the Jetpack debug tool:
    [https://tools.jetpack.com/debug/](https://tools.jetpack.com/debug/)
 * I see the following errors:
 *     ```
       error: test site has jetpack features available [1.632 s]
       error: test rest api proxy [2.286 s]
       ```
   
 * That would explain the problem connecting. You would need to resolve any issues
   preventing Jetpack from working properly in order to log in. If you haven’t already,
   make sure the Jetpack plugin is up to date and then disconnect and reconnect 
   your account from the Jetpack settings.
 * Next, take a look at any “security” related plugins to ensure they are not blocking
   the plugin from communicating. Same thing applies to any “Coming Soon/Maintenance”
   mode plugins, or other plugins that would restrict access to areas of your site.
 *  Plugin Support [tijosh](https://wordpress.org/support/users/tijosh/)
 * (@tijosh)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/woocommerce-store-connection-problems/#post-13351938)
 * [@comopole](https://wordpress.org/support/users/comopole/) We haven’t heard back
   from you in a while, so I’m going to mark this as resolved. Please start a new
   thread if you have further questions.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘WooCommerce store connection problems’ is closed to new replies.

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## Tags

 * [android](https://wordpress.org/support/topic-tag/android/)
 * [ios](https://wordpress.org/support/topic-tag/ios/)

 * 4 replies
 * 3 participants
 * Last reply from: [tijosh](https://wordpress.org/support/users/tijosh/)
 * Last activity: [5 years, 10 months ago](https://wordpress.org/support/topic/woocommerce-store-connection-problems/#post-13351938)
 * Status: resolved