WooCommerce stopped connection with Third-party tools | WordPress.org

Resolved jentrifule
(@jentrifule)

2 years, 6 months ago

Last week, when my website updated to WooCommerce’s latest version 5.7, it crashed, and went down.

Now, the site got back up and running BUT all connections like APIs, webhooks, and other third-party tools like Stripe, Webgility and Shipstation stopped from syncing. Until now, these are still not working as expected. Can someone point me in the right direction on how to resolve this.

I’ve already contacted these third-party tools and they all say to reach out to WooCommerce as their errors are pointing to it not allowing them to connect to WooCommerce’s system.

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

seank123
(@seank123)

2 years, 6 months ago

Are you sure it’s not a firewall issue with the server? Had a similar problem a few years ago with Paypal – turned out that the firewall was blocking an IP range that the callback used!

Thread Starter jentrifule
(@jentrifule)

2 years, 6 months ago

Thanks for replying, @seank123.

Yes, I’m sure. I already checked with Siteground multiple times, my blacklist is empty. And they don’t do whitelisting, just blacklisting. By default, all IPs/tools are able to connect.

Also my Sucuri Firewall isn’t activated.

Mirko P.
(@rainfallnixfig)

2 years, 6 months ago

Hi @jentrifule,

Please work through the troubleshooting steps for WooCommerce REST API connection issues:

– https://github.com/woocommerce/woocommerce/wiki/Getting-started-with-the-REST-API#common-connection-issues
– https://robotninja.com/blog/fix-common-woocommerce-rest-api-issues/

Thanks.

Mirko P.
(@rainfallnixfig)

2 years, 6 months ago

Hi there,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 4 replies - 1 through 4 (of 4 total)

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Tags

In: Plugins
4 replies
3 participants
Last reply from: Mirko P.
Last activity: 2 years, 6 months ago
Status: resolved