WooCommerce Square Credit Card Payment Fields Not working

  • Resolved hobeika

    (@hobeika)


    2 years, 5 months ago

    Hi! We are using this plugin and about to launch our e-commerce site, https://epropulsion.westboundyachts.com

    I was placing an order to make sure everything is working properly, it won’t let me fill out my credit card fields to complete the order.

    When I look at the developer’s tools console, I see the following error message:

    Uncaught ReferenceError: WC_Square_Payment_Form_Handler is not defined
    at HTMLDocument.<anonymous> (epropulsion.westboundyachts.com/:31)
    at e (jquery.min.js?ver=3.6.0:2)
    at t (jquery.min.js?ver=3.6.0:2)

    I don’t know what that means, any help?

    Below are the environnment details:

    
### WordPress Environment ###

WordPress address (URL): https://epropulsion.westboundyachts.com
Site address (URL): https://epropulsion.westboundyachts.com
WC Version: 5.9.0
REST API Version: ✔ 5.9.0
WC Blocks Version: ✔ 6.1.0
Action Scheduler Version: ✔ 3.3.0
WC Admin Version: ✔ 2.8.0
Log Directory Writable: ✔
WP Version: 5.8.2
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.25
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1l-fips

SUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 5.9.0
WC Database Prefix: 33hv_
Total Database Size: 47.17MB
Database Data Size: 44.60MB
Database Index Size: 2.57MB
33hv_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
33hv_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
33hv_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
33hv_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
33hv_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
33hv_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
33hv_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
33hv_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
33hv_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
33hv_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
33hv_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
33hv_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
33hv_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
33hv_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
33hv_actionscheduler_actions: Data: 0.16MB + Index: 0.20MB + Engine InnoDB
33hv_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
33hv_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
33hv_actionscheduler_logs: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
33hv_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
33hv_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
33hv_fusion_forms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
33hv_fusion_form_entries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
33hv_fusion_form_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
33hv_fusion_form_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
33hv_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
33hv_gf_entry: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
33hv_gf_entry_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
33hv_gf_entry_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
33hv_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
33hv_gf_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
33hv_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
33hv_gf_form_view: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
33hv_gf_rest_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
33hv_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
33hv_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
33hv_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
33hv_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
33hv_legal_pages: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
33hv_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
33hv_lp_popups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
33hv_options: Data: 6.48MB + Index: 0.09MB + Engine InnoDB
33hv_postmeta: Data: 1.52MB + Index: 0.28MB + Engine InnoDB
33hv_posts: Data: 34.52MB + Index: 0.13MB + Engine InnoDB
33hv_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
33hv_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
33hv_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
33hv_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
33hv_usermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
33hv_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
33hv_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
33hv_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
33hv_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
33hv_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
33hv_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
33hv_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
33hv_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
33hv_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
33hv_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
33hv_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
33hv_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
33hv_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
33hv_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
33hv_woocommerce_square_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
33hv_yoast_indexable: Data: 0.19MB + Index: 0.09MB + Engine InnoDB
33hv_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
33hv_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
33hv_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
33hv_yoast_seo_links: Data: 0.09MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

attachment: 149
fusion_element: 11
fusion_tb_section: 1
fusion_template: 2
nav_menu_item: 9
page: 14
post: 1
product: 38
product_variation: 12
revision: 359

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (13) ###

Gravity Forms: by Gravity Forms – 2.5.15
Better Search Replace: by Delicious Brains – 1.3.4
Payment Gateway Based Fees and Discounts for WooCommerce: by Tyche Softwares – 2.6.4
Flexible Shipping For FedEx: by WP Desk – 1.6.1
Avada Builder: by ThemeFusion – 3.5
Avada Core: by ThemeFusion – 5.5
Google Listings and Ads: by WooCommerce – 1.6.0
Jetpack: by Automattic – 10.3
SiteGround Optimizer: by SiteGround – 6.0.5
WooCommerce Shipping & Tax: by WooCommerce – 1.25.20
WooCommerce Square: by WooCommerce – 2.7.0
WooCommerce: by Automattic – 5.9.0
Yoast SEO: by Team Yoast – 17.6

### Inactive Plugins (1) ###

WPLegalPages: by WPEka Club – 2.5.3

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #8 - /shop/
Cart: #200 - /cart/
Checkout: #201 - /checkout/
My account: #202 - /my-account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: Westbound Yachts
Version: 1.0.0
Author URL: 
Child Theme: ✔
Parent Theme Name: Avada
Parent Theme Version: 7.5
Parent Theme Author URL: https://themeforest.net/user/ThemeFusion
WooCommerce Support: ✔

### Templates ###

Overrides: Avada/woocommerce/cart/cart.php
Avada/woocommerce/checkout/form-pay.php
Avada/woocommerce/checkout/review-order.php
Avada/woocommerce/checkout/thankyou.php
Avada/woocommerce/loop/loop-start.php
Avada/woocommerce/single-product/add-to-cart/variable.php
Avada/woocommerce/single-product/short-description.php
Avada/woocommerce/single-product/tabs/additional-information.php
Avada/woocommerce/single-product/tabs/description.php

### Square ###

Environment: Production
Tokenization Enabled: –
Debug Mode: Off

### Action Scheduler ###

Complete: 481
Oldest: 2021-10-22 15:14:12 -0700
Newest: 2021-11-17 11:06:47 -0800

Pending: 2
Oldest: 2021-11-17 12:06:47 -0800
Newest: 2021-11-24 01:40:35 -0800

### Status report information ###

Generated at: 2021-11-17 11:20:33 -08:00
    • This topic was modified 2 years, 5 months ago by hobeika.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Brad P. a11n

    (@snaacks)

    2 years, 5 months ago

    Hi @hobeika

    Sorry to see you’re running into some trouble when entering card information into your payment gateway. I appreciate you including your status report as this lets us get a good idea of what is running on the site currently.

    To get started could you please check the connection issues listed in this document to confirm they are not resulting in the error that you’re seeing:

    https://woocommerce.com/document/woocommerce-square/#h-payment-gateway-issues

    Please let us know how that goes!

    Thread Starter hobeika

    (@hobeika)

    2 years, 5 months ago

    I acutally figured it out, I came across a post on this forum from a couple years ago where many other people had the same issue.

    Someone had posted that they were using an optimization plugin to combine javascript files/minify js.

    I changed the settings on my optimizer plugin to not combine javascript files and it’s working now.

    Joash

    (@joashrajin)

    2 years, 5 months ago

    Hi @hobeika 👋

    Thanks for the update! We’re glad to hear that you have been able to resolve the matter and appreciate you sharing your findings with us here.

    Please feel free to create a new topic should you face any other issues 👍

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘WooCommerce Square Credit Card Payment Fields Not working’ is closed to new replies.