Support » Plugin: WooCommerce » WooCommerce slowing down WordPress

  • Resolved camillerene

    (@camillerene)


    WooCommerce seems to be slowing down my WordPress site. I disabled all the plugins and it slowed way down when I activated WooCommerce. I’ve tried installing Autoptimize but it hasn’t fixed the problem.

    I get this 500 Internal Server Error when I try to edit a page:

    “The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator at webmaster@camillerene.com to inform them of the time this error occurred, and the actions you performed just before this error.

    More information about this error may be available in the server error log.

    Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.”

    Here’s the status report:

    ### WordPress Environment ###

    WordPress address (URL): https://camillerene.com
    Site address (URL): https://camillerene.com
    WC Version: 4.5.2
    REST API Version: ✔ 4.5.2
    WC Blocks Version: ✔ 3.1.0
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.5.0
    Log Directory Writable: ✔
    WP Version: 5.5.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.4.10
    PHP Post Max Size: 260 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.72.0
    OpenSSL/1.1.1g

    SUHOSIN Installed: –
    MySQL Version: 5.6.41-84.1
    Max Upload Size: 256 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 4.5.2
    WC Database Prefix: _JG3_
    Total Database Size: 13.09MB
    Database Data Size: 11.79MB
    Database Index Size: 1.30MB
    _JG3_woocommerce_sessions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    _JG3_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _JG3_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _JG3_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _JG3_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _JG3_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _JG3_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _JG3_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _JG3_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _JG3_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _JG3_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _JG3_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _JG3_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _JG3_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    staging__JG3_actionscheduler_actions: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
    staging__JG3_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    staging__JG3_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    staging__JG3_actionscheduler_logs: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
    staging__JG3_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    staging__JG3_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    staging__JG3_hugeit_slider_slide: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    staging__JG3_hugeit_slider_slider: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    staging__JG3_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    staging__JG3_options: Data: 6.27MB + Index: 0.13MB + Engine MyISAM
    staging__JG3_postmeta: Data: 0.67MB + Index: 0.23MB + Engine MyISAM
    staging__JG3_posts: Data: 0.74MB + Index: 0.06MB + Engine MyISAM
    staging__JG3_sbi_instagram_feeds_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    staging__JG3_sbi_instagram_posts: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
    staging__JG3_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    staging__JG3_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    staging__JG3_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    staging__JG3_term_relationships: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    staging__JG3_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    staging__JG3_usermeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    staging__JG3_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    staging__JG3_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    staging__JG3_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    staging__JG3_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    staging__JG3_wc_customer_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    staging__JG3_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    staging__JG3_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    staging__JG3_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    staging__JG3_wc_order_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    staging__JG3_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    staging__JG3_wc_product_meta_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    staging__JG3_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    staging__JG3_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    staging__JG3_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    staging__JG3_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    staging__JG3_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    staging__JG3_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    staging__JG3_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    staging__JG3_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    staging__JG3_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    staging__JG3_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    staging__JG3_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    staging__JG3_woocommerce_sessions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    staging__JG3_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    staging__JG3_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    staging__JG3_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    staging__JG3_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    staging__JG3_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    staging__JG3_wpforms_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    staging__JG3_yoast_indexable: Data: 0.09MB + Index: 0.03MB + Engine MyISAM
    staging__JG3_yoast_indexable_hierarchy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    staging__JG3_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    staging__JG3_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    staging__JG3_yoast_seo_links: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
    staging__JG3_yoast_seo_meta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    _JG3_actionscheduler_actions: Data: 0.04MB + Index: 0.03MB + Engine MyISAM
    _JG3_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _JG3_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    _JG3_actionscheduler_logs: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
    _JG3_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _JG3_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    _JG3_hugeit_slider_slide: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _JG3_hugeit_slider_slider: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _JG3_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _JG3_options: Data: 2.20MB + Index: 0.14MB + Engine MyISAM
    _JG3_postmeta: Data: 0.68MB + Index: 0.26MB + Engine MyISAM
    _JG3_posts: Data: 0.78MB + Index: 0.07MB + Engine MyISAM
    _JG3_sbi_instagram_feeds_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _JG3_sbi_instagram_posts: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
    _JG3_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _JG3_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    _JG3_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    _JG3_term_relationships: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    _JG3_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _JG3_usermeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    _JG3_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    _JG3_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _JG3_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _JG3_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _JG3_wc_customer_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _JG3_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _JG3_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _JG3_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _JG3_wc_order_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _JG3_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _JG3_wc_product_meta_lookup: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    _JG3_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _JG3_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    _JG3_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _JG3_wpforms_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _JG3_yoast_indexable: Data: 0.09MB + Index: 0.03MB + Engine MyISAM
    _JG3_yoast_indexable_hierarchy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _JG3_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    _JG3_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _JG3_yoast_seo_links: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
    _JG3_yoast_seo_meta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM

    ### Post Type Counts ###

    amn_wpforms-lite: 1
    attachment: 63
    feedback: 99
    jetpack_migration: 2
    jp_img_sitemap: 3
    jp_sitemap: 3
    jp_sitemap_master: 3
    nav_menu_item: 46
    oembed_cache: 13
    page: 17
    post: 8
    product: 23
    product_variation: 102
    revision: 66
    robo_gallery_table: 1
    shop_order: 1

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (15) ###

    Autoptimize: by Frank Goossens (futtta) – 2.7.7
    Far Future Expiration Plugin: by Tips and Tricks HQ – 1.4
    Smash Balloon Instagram Feed: by Smash Balloon – 2.4.6
    Jetpack by WordPress.com: by Automattic – 8.9.1
    Robo Gallery: by RoboSoft – 2.8.34
    Huge IT Slider: by Huge-IT – 4.0.6
    W3 Total Cache: by BoldGrid – 0.14.4
    Braintree for WooCommerce Payment Gateway: by WooCommerce – 2.4.0 – Installed version not tested with active version of WooCommerce 4.5.2
    WooCommerce Stripe Gateway: by WooCommerce – 4.5.2 – Installed version not tested with active version of WooCommerce 4.5.2
    WooCommerce Services: by Automattic – 1.24.3 – Installed version not tested with active version of WooCommerce 4.5.2
    WooCommerce: by Automattic – 4.5.2
    Yoast SEO: by Team Yoast – 14.9 – Installed version not tested with active version of WooCommerce 4.5.2
    WP Content Copy Protection & No Right Click: by wp-buy – 2.6
    Smush: by WPMU DEV – 3.7.0
    WPForms Lite: by WPForms – 1.6.2.3

    ### Inactive Plugins (0) ###

    ### Dropin Plugins (1) ###

    advanced-cache.php: advanced-cache.php

    ### Must Use Plugins (4) ###

    Endurance Browser Cache: by Mike Hansen – 0.4
    Endurance Page Cache: by Mike Hansen – 2.0.2
    Endurance PHP Edge: by Mike Hansen – 0.2
    SSO: by Garth Mortensen
    Mike Hansen – 0.3

    ### Settings ###

    API Enabled: ✔
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Shop base: #69 – /shop/
    Cart: #99 – /cart/
    Checkout: #100 – /checkout/
    My account: #101 – /my-account/
    Terms and conditions: ❌ Page not set

    ### Theme ###

    Name: Storefront
    Version: 2.7.0
    Author URL: https://woocommerce.com/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: –

    ### Braintree (Credit Card) ###

    Environment: Production
    Tokenization Enabled: –
    Debug Mode: Off

    ### Braintree (PayPal) ###

    Environment: Production
    Tokenization Enabled: –
    Debug Mode: Off

    ### Action Scheduler ###

    Canceled: 1
    Oldest: 2020-09-18 02:15:41 +0000
    Newest: 2020-09-18 02:15:41 +0000

    Complete: 109
    Oldest: 2020-09-13 23:43:23 +0000
    Newest: 2020-09-18 03:13:07 +0000

    Pending: 3
    Oldest: 2020-09-19 00:00:00 +0000
    Newest: 2020-09-23 19:17:44 +0000

    `

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Try only WoCommers enabled (disabling all plugins) and be sure to test with the classic editor (with gutenberg disabled).

    Thread Starter camillerene

    (@camillerene)

    That did the trick! Thanks!

    Thread Starter camillerene

    (@camillerene)

    As a follow-up, is there any way to use WooCommerce’s product blocks with Guttenberg disabled?

    Thread Starter camillerene

    (@camillerene)

    Actually, with Guttenberg disabled I can edit pages fine, but I’m still getting the 500 Internal Server Error when I try to load the site itself. The site loads normally when I disable WooCommerce.

    I can advise you to write to those hosting support. Highly, the error is server side and not code related. Something is wrong with the server configuration.

    Most likely woocommers creates a load for which your server is not ready (configuration). Faced with this. Again, if your server is running NGINX, there is a possibility that the configuration is not optimal for WordPress + Woocommers. I constantly communicate with support on the side of the hosting operator. For a long time everything worked poorly and slowly, until I bombarded them with requests and appeals.

    • This reply was modified 1 year, 10 months ago by r939.

    And lastly.
    It so happens that the configuration is suitable, but since the project is located on a physical server, where there are other domains that create a much larger load, less processor time is allocated to your needs, as a result, your site works badly or errors 500 and 503 appear.
    But before abuse, you need to set limits or ask technical specialists to help you do this.

    in .htaccess
    php_value upload_max_filesize 128M
    php_value post_max_size 128M
    php_value max_execution_time 300
    php_value max_input_time 300
    php_value memory_limit 256M

    OR

    contact support with a request to set up php limits
    post_max_size 128М
    memory_limit 256Мб
    max_execution_time 180
    upload_max_filesize 256Мб
    max_input_time 600
    max_input_vars 5000

    • This reply was modified 1 year, 10 months ago by r939.

    The last error, which may not be due to the configuration, is an old, not updated template.

    Thread Starter camillerene

    (@camillerene)

    That is so helpful, thank you!

    Plugin Support Missy a11n

    (@m155y5)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please feel free to start a new thread.

Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘WooCommerce slowing down WordPress’ is closed to new replies.