Support » Plugin: WooCommerce Services » Woocommerce Services Print Label Popup on Firefox

  • Resolved alacritous

    (@alacritous)


    Hi,

    I’m having trouble with the Woocommerce services plugin. Specifically, I’m having trouble seeing the popup that should appear when I click “print label”. It works when I try on Chrome. I’ve whitelisted my site from the popup blocker in the Firefox preferences. My Woocommerce Services is version 1.19.0, and my woocommerce is version 5.1.1.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Radoslav Georgiev

    (@radogeorgiev)

    Hi @alacritous,

    I am also using your setup (the particular versions) and printing works well for me in Firefox.

    In the past I was experiencing a similar issue and it turned out to be caused by the Avira Browser Safety add-on, which was automatically installed for me and I was not even aware of it. Could you please try to disable all Firefox add-ons and try again?

    Note: You can open the ellipsis menu next to a label and choose to “Reprint” a label. This way you can check all extensions without having to purchase new labels.

    Hi,

    Disabled all my add-ons and this seems to have resolved the issue. I’ll re-enable them one by one to see which one was causing the issue. I will have a chance to do this in the next few days, so I’ll update this post then to share which add-on was causing the issue.

    Thanks, @radogeorgiev!

    Plugin Support EtienneP

    (@etiennep)

    Hi @alacritous,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)
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