WooCommerce Services Plugin Not Loading
-
I’ve been using the WooCommerce Services plugin for shipping labels for a while without incident.
Suddenly, however, I am getting a message that says: Section not loading? Visit the status page for troubleshooting steps. This message appears on an individual order in WooCommerce where the shipping label would typically appear. When I visit the WooCommerce Services Status page (WooCommerce > Status > WooCommerce Services) for troubleshooting steps, I just get the same message.
The WooCommerce System Status page says: Installed version not tested with active version of WooCommerce 4.3.3. But I rolled back our version of WooCommerce and WooCommerce Services still doesn’t work.
I’m not sure what to do next. Here are screenshots:
https://fitforartpatterns.com/wp-content/uploads/2020/08/Screen-Shot-2020-08-17-at-1.36.02-PM.png
https://fitforartpatterns.com/wp-content/uploads/2020/08/Screen-Shot-2020-08-17-at-1.36.14-PM.png
-
Hey there!
Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.Also, your screenshots links lead me to a 403 error. Can you upload them to a service like http://snipboard.io/ ?
Sure! Screenshots are here:
https://snipboard.io/lOiIVc.jpg
https://snipboard.io/miDFd1.jpgAnd here is the system report: `
### WordPress Environment ###WordPress address (URL): https://fitforartpatterns.com
Site address (URL): https://fitforartpatterns.com
WC Version: 4.3.3
REST API Version: ✔ 1.0.10
WC Blocks Version: ✔ 2.7.3
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 1.3.2
Log Directory Writable: ✔
WP Version: 5.5
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –### Server Environment ###
Server Info: Apache
PHP Version: 7.3.21
PHP Post Max Size: 260 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.71.1
OpenSSL/1.1.1gSUHOSIN Installed: –
MySQL Version: 5.7.23-23
Max Upload Size: 256 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔### Database ###
WC Database Version: 4.3.3
WC Database Prefix: wrdp_
Total Database Size: 102.84MB
Database Data Size: 85.14MB
Database Index Size: 17.70MB
wrdp_woocommerce_sessions: Data: 1.27MB + Index: 0.05MB + Engine MyISAM
wrdp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wrdp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wrdp_woocommerce_downloadable_product_permissions: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wrdp_woocommerce_order_items: Data: 0.48MB + Index: 0.26MB + Engine MyISAM
wrdp_woocommerce_order_itemmeta: Data: 3.15MB + Index: 2.11MB + Engine MyISAM
wrdp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wrdp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wrdp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wrdp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wrdp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wrdp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wrdp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wrdp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wrdp_actionscheduler_actions: Data: 0.64MB + Index: 0.19MB + Engine MyISAM
wrdp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wrdp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wrdp_actionscheduler_logs: Data: 0.31MB + Index: 0.23MB + Engine MyISAM
wrdp_commentmeta: Data: 0.33MB + Index: 0.17MB + Engine MyISAM
wrdp_comments: Data: 1.67MB + Index: 0.60MB + Engine MyISAM
wrdp_et_social_stats: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wrdp_gf_draft_submissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wrdp_gf_entry: Data: 0.22MB + Index: 0.03MB + Engine MyISAM
wrdp_gf_entry_meta: Data: 0.70MB + Index: 0.37MB + Engine MyISAM
wrdp_gf_entry_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wrdp_gf_form: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wrdp_gf_form_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wrdp_gf_form_revisions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wrdp_gf_form_view: Data: 0.25MB + Index: 0.11MB + Engine MyISAM
wrdp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wrdp_media_file_manager_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wrdp_options: Data: 7.67MB + Index: 0.21MB + Engine MyISAM
wrdp_postmeta: Data: 27.26MB + Index: 6.32MB + Engine MyISAM
wrdp_posts: Data: 20.07MB + Index: 0.92MB + Engine MyISAM
wrdp_redirection_404: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wrdp_redirection_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wrdp_redirection_items: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
wrdp_redirection_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wrdp_rg_form: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wrdp_rg_form_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wrdp_rg_form_view: Data: 0.19MB + Index: 0.10MB + Engine MyISAM
wrdp_rg_incomplete_submissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wrdp_rg_lead: Data: 0.14MB + Index: 0.02MB + Engine MyISAM
wrdp_rg_lead_detail: Data: 0.44MB + Index: 0.30MB + Engine MyISAM
wrdp_rg_lead_detail_long: Data: 0.13MB + Index: 0.01MB + Engine MyISAM
wrdp_rg_lead_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wrdp_rg_lead_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wrdp_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wrdp_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wrdp_terms: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
wrdp_term_relationships: Data: 0.06MB + Index: 0.14MB + Engine MyISAM
wrdp_term_taxonomy: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wrdp_usermeta: Data: 1.72MB + Index: 1.12MB + Engine MyISAM
wrdp_users: Data: 0.08MB + Index: 0.09MB + Engine MyISAM
wrdp_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wrdp_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wrdp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wrdp_wc_customer_lookup: Data: 0.12MB + Index: 0.12MB + Engine MyISAM
wrdp_wc_download_log: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wrdp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wrdp_wc_order_product_lookup: Data: 0.31MB + Index: 0.25MB + Engine MyISAM
wrdp_wc_order_stats: Data: 0.11MB + Index: 0.07MB + Engine MyISAM
wrdp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wrdp_wc_product_meta_lookup: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wrdp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wrdp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wrdp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wrdp_wfBlockedIPLog: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wrdp_wfBlocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wrdp_wfConfig: Data: 2.94MB + Index: 0.01MB + Engine MyISAM
wrdp_wfCrawlers: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wrdp_wfFileChanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wrdp_wfFileMods: Data: 2.70MB + Index: 0.55MB + Engine MyISAM
wrdp_wfHits: Data: 4.88MB + Index: 1.09MB + Engine MyISAM
wrdp_wfHoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wrdp_wfIssues: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wrdp_wfKnownFileList: Data: 1.43MB + Index: 0.17MB + Engine MyISAM
wrdp_wfLiveTrafficHuman: Data: 0.03MB + Index: 0.05MB + Engine MyISAM
wrdp_wfLocs: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wrdp_wfLogins: Data: 0.39MB + Index: 0.08MB + Engine MyISAM
wrdp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wrdp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wrdp_wfNotifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wrdp_wfPendingIssues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wrdp_wfReverseCache: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wrdp_wfSNIPCache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wrdp_wfStatus: Data: 0.61MB + Index: 0.24MB + Engine MyISAM
wrdp_wfTrafficRates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wrdp_woocommerce_bundled_itemmeta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wrdp_woocommerce_bundled_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wrdp_woocommerce_exported_csv_items: Data: 0.45MB + Index: 0.03MB + Engine MyISAM
wrdp_woocommerce_shipping_table_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wrdp_woocommerce_shipping_zone_shipping_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wrdp_wpfm_backup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wrdp_wsal_metadata: Data: 0.70MB + Index: 0.61MB + Engine MyISAM
wrdp_wsal_occurrences: Data: 0.03MB + Index: 0.05MB + Engine MyISAM
wrdp_wsal_options: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wrdp_yoast_indexable: Data: 3.11MB + Index: 0.49MB + Engine MyISAM
wrdp_yoast_indexable_hierarchy: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wrdp_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wrdp_yoast_primary_term: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wrdp_yoast_seo_links: Data: 0.18MB + Index: 0.05MB + Engine MyISAM
wrdp_yoast_seo_meta: Data: 0.17MB + Index: 0.18MB + Engine MyISAM### Post Type Counts ###
attachment: 3467
feedback: 213
jp_img_sitemap: 6
jp_img_sitemap_index: 3
jp_sitemap: 3
jp_sitemap_master: 3
nav_menu_item: 45
oembed_cache: 1
page: 46
popup: 1
popup_theme: 6
post: 331
product: 54
product_variation: 62
project: 169
revision: 2238
shop_coupon: 14
shop_order: 2439
shop_order_refund: 20
sidebar: 2
simple_link: 29
slide: 82
tribe_events: 160
tribe_organizer: 36
tribe_venue: 55
wooframework: 393### Security ###
Secure connection (HTTPS): ✔
Hide errors from visitors: ✔### Active Plugins (28) ###
VaultPress: by Automattic – 2.1.4
Advanced noCaptcha & invisible Captcha: by Shamim Hasan – 5.7.1 – Installed version not tested with active version of WooCommerce 4.3.3
Akismet Anti-Spam: by Automattic – 4.1.6
Block Bad Queries (BBQ): by Jeff Starr – 20200811
Classic Editor: by WordPress Contributors – 1.6
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 3.2.5
Email Address Encoder: by Till Krüss – 1.0.21
FFA Portfolio: by Tim Gelles – 1.0
Homepage Control: by WooThemes – 2.0.3
Jetpack by WordPress.com: by Automattic – 8.8.2
Monarch Plugin: by Elegant Themes – 1.4.12
No Right Click Images Plugin: by Keith P. Graham – 3.5
Projects: by WooThemes – 1.5.0
Recent Posts Widget Extended: by Satrya – 0.9.9.7
Redirection: by John Godley – 4.8
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.3
Simple Links: by OnPoint Plugins – 4.7.1
The Events Calendar: by Modern Tribe
Inc. – 5.1.5WooCommerce Admin: by WooCommerce – 1.3.2 – Installed version not tested with active version of WooCommerce 4.3.3
WooCommerce Intuit Payments Gateway: by SkyVerge – 2.8.0
WooCommerce Google Analytics Integration: by WooCommerce – 1.4.22 – Installed version not tested with active version of WooCommerce 4.3.3
WooCommerce Product Bundles: by SomewhereWarm – 6.3.3
WooCommerce Services: by Automattic – 1.24.0 – Installed version not tested with active version of WooCommerce 4.3.3
WooCommerce USPS Shipping: by WooCommerce – 4.4.46 – Installed version not tested with active version of WooCommerce 4.3.3
WooCommerce: by Automattic – 4.3.3
Wordfence Security: by Wordfence – 7.4.10
Yoast SEO: by Team Yoast – 14.7
WP Fastest Cache: by Emre Vona – 0.9.0.9### Inactive Plugins (13) ###
Antispam Bee: by pluginkollektiv – 2.9.2
ManageWP – Worker: by GoDaddy – 4.9.7
Popup Maker: by Popup Maker – 1.11.1
Smush Pro: by WPMU DEV – 3.6.3
WooCommerce Print Invoices/Packing Lists: by SkyVerge – 3.6.3 (update to version 3.8.7 is available) – Installed version not tested with active version of WooCommerce 4.3.3
WooCommerce Table Rate Shipping: by WooCommerce – 3.0.15 (update to version 3.0.28 is available) – Installed version not tested with active version of WooCommerce 4.3.3
Woo Copyright Info: by Opus Media LLC – 1.0
WooDojo: by WooThemes – 1.5.4
WooSidebars: by WooCommerce – 1.4.5
WooSlider: by WooThemes – 2.4.2
WooThemes Helper: by WooThemes – 1.4.1 – Network enabled
WP Activity Log: by WP White Security – 4.1.3.2
WPMU DEV Dashboard: by WPMU DEV – 4.9.4### Dropin Plugins (1) ###
advanced-cache.php: advanced-cache.php
### Must Use Plugins (2) ###
Endurance PHP Edge: by Mike Hansen – 0.2
SSO: by Garth Mortensen
Mike Hansen – 0.3### Settings ###
API Enabled: ✔
Force SSL: ✔
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: bundle (bundle)
external (external)
grouped (grouped)
simple (simple)
variable (variable)Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-catalog (exclude-from-catalog-2)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
outofstock (outofstock-2)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-4 (rated-4-2)
rated-5 (rated-5)Connected to WooCommerce.com: ✔
### WC Pages ###
Shop base: #59 – /shop/
Cart: #60 – /cart/
Checkout: #61 – /checkout/
My account: #62 – /my-account/
Terms and conditions: #7736 – /privacy-policy-copyright/### Theme ###
Name: Fit For Art Patterns (2019)
Version: 1.0.0
Author URL:
Child Theme: ✔
Parent Theme Name: Storefront
Parent Theme Version: 2.5.8
Parent Theme Author URL: https://woocommerce.com/
WooCommerce Support: ✔### Templates ###
Overrides: –
### Product Bundles ###
Database Version: ❌ 6.3.1 – Database version mismatch.
Loopback Test: ❌ Loopback test failed.
Template Overrides: –### Intuit Payments Credit Card ###
Environment: Production
Tokenization Enabled: ✔
Debug Mode: Off### Action Scheduler ###
Complete: 1,629
Oldest: 2020-07-17 16:57:41 -0400
Newest: 2020-08-17 16:17:33 -0400Pending: 2
Oldest: 2020-08-17 16:46:26 -0400
Newest: 2020-08-17 17:17:33 -0400`
Thank you for that! This kind of problem is usually caused by either a conflict with your theme or with another plugin.
The best way to determine this is to:- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce
- Repeat the action that is causing the problem
If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread. Thanks!
@adamkheckler Having the same issue here. I’m getting that message of section not loading at wp-admin/admin.php?page=wc-settings&tab=shipping§ion=woocommerce-services-settings and also on all orders.
@partsbreaker Please start a new thread and we can help there. 🙂
@partsbreaker for what it’s worth, our problem was not caused by a conflict. Loopback requests had been disabled by our host. Once our hosting service re-enabled loopback requests, WooCommerce Services started working again.
- The topic ‘WooCommerce Services Plugin Not Loading’ is closed to new replies.
