Support » Plugin: WooCommerce Services » WooCommerce Services Now Requires Product Dimension to Calculate Shipping

  • Resolved turboedge

    (@turboedge)


    Since the last update (1.18.0) WCS requires item dimensions to calculate shipping. None of my items have dimensions. I only have one box size listed. Why is this requirement now enforced? Is there some way of turning it off?

    Thanks!

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support ryanr14

    (@ryanr14)

    Hi there,

    As far as I can remember using USPS from within WooCommerce Services has always required you have product dimensions and weight setup for your store. That is what is sent over to USPS for it to calculate the shipping rates offered to your customers.

    Maybe I’m wrong and it was possible in the past, or maybe you are just now noticing the admin notice (added in a recent version), but at this point it is required and there’s not a way to turn it off. πŸ™‚

    Erich

    (@erichboileau)

    Same problem.

    ryanr14, you are almost correct. The plugin has always required “weight” for USPS services, but not all of the dimensions. It now fails if you missing any of the dimensions.

    This is wreaking serious havoc on my site as we don’t have product dimensions besides weight entered for most of our products.

    The beginning of December is literally worse-case scenario for this kind of bug.

    Plugin Support ryanr14

    (@ryanr14)

    Hi @erichboileau,

    Thanks for the clarification, I tried looking through the changelog but didn’t necessarily see a specific version where the requirement was added.

    The best I could see was this update back at version 1.0.0, but it was only related to a notification. I’m not sure what, if any version, you can roll back to to solve the current issue.


    Link to image: http://cld.wthms.co/f1uQrI

    • This reply was modified 11 months, 1 week ago by  ryanr14.
    Erich

    (@erichboileau)

    Hello @ryanr14,

    Thank you for getting back to me so quickly!

    I searched the changelog as well, but I didn’t notice anything that would have tipped us off to this kind of update.

    About 2.5/3 days ago, all of our customers mysteriously started selecting the “flat rate” fallback we had in place instead of Priority Mail, which indicates to me that is when the trouble started.

    If it’s a WooCommerce Services bug, it had to have been in 1.18.0. I’m not sure where the requests are made in this plugin–could it be something on the USPS side of things?

    Plugin Support ryanr14

    (@ryanr14)

    Hi @erichboileau,

    Do you mind sharing your URL and your system status? You can find it via WooCommerce > Status. Select β€œGet system report” and then β€œCopy for support”. Once you’ve done that, you can paste it here.

    Erich

    (@erichboileau)

    Can’t share the URL for client privacy reasons, but I’d be happy to share the system status:

    
    ### WordPress Environment ###
    
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    Site URL: ---
    WC Version: 3.5.2
    Log Directory Writable: βœ”
    WP Version: ❌ 5.0 - There is a newer version of WordPress available (5.0.1)
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    WP Cron: βœ”
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
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    WC Database Prefix: wptfl_
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    Database Data Size: 15.35MB
    Database Index Size: 14.63MB
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    ### Security ###
    
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    ### Templates ###
    
    Overrides: –
    
    pdwetz

    (@pdwetz)

    This is logic that was added as part of 1.8. You can see the source change here:

    https://github.com/Automattic/woocommerce-services/commit/6e0a20bc9902bf2fa0490b2d888bdb5339ec9e69?diff=split

    I had to manually revert the logic to get the shop I support up and running. Fairly ridiculous to include something like this during the holidays. It completely breaks the cart with no obvious benefit. Manually updating dimensions on hundreds of products wasn’t something a shop owner should have to do to keep the lights on.

    Suzzie526

    (@suzzie526)

    I had the exact same problem. I use weight based shipping. I don’t care what the dimensions are for my particular products. At 5500 products and each having at least a dozen variations – no, just no.

    I used this workaround – https://www.pluginhive.com/knowledge-base/setting-default-product-weight-dimensions-ship-products-using-woocommerce-shipping-plugins/

    Plugin Support ryanr14

    (@ryanr14)

    Hi @turboedge & @erichboileau,

    It looks like there are some options here as a workaround from adding dimensions to your products. That’d be my recommended solution. πŸ™‚

    Otherwise you could use a version before 1.8 as @pdwetz noted that’s when the dimensions requirement came into play, or check out the post @suzzie526 found.

    Plugin Author Automattic

    (@automattic)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 10 replies - 1 through 10 (of 10 total)
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