WooCommerce responsive problem
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If you try to leave a rating on some of my WooCommerce products, it does not show the 5 stars when you visit the web with a mobile. It seems like the 5 stars have too much space between them, they don’t fit on the vertical mobile version of the web. This is a problem because the users only gibe 3 stars because that’s what they see, it’s the maximum shown on the mobile.
Thanks to anybody who can help.
The page I need help with: [log in to see the link]
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Hi @nidittopiu,
I can see on your site that the reviews star overlap and create layout issues on mobile screens: https://d.pr/i/oEZeOp
It seems there is an issue with the theme you are using.
I checked the reviews section on my site and it does not have any issues: https://d.pr/i/U4Io71
You can also check the same on my test site here: https://uswoo.mystagingwebsite.com/product/dark-coffee
Can you please let us know the name of the theme you are using and could you share a copy of your site’s System Status Report with us? You’ll find it at the top of the page under WooCommerce > Status > Get system report > Copy for support (after you scroll down a bit). Paste the result here in your reply.
Looking forward to your reply!
Hi, thanks a tone for your quick answer.
I am using BeTheme (https://muffingroup.com/betheme/), and here is the System Status Report:
### WordPress Environment ### WordPress address (URL): https://www.nidittopiu.com Site address (URL): https://www.nidittopiu.com WC Version: 6.8.0 REST API Version: ✔ 6.8.0 WC Blocks Version: ✔ 8.0.0 Action Scheduler Version: ✔ 3.4.0 Log Directory Writable: ✔ WP Version: 6.0.1 WP Multisite: – WP Memory Limit: 320 MB WP Debug Mode: – WP Cron: ✔ Language: es_ES External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.30 PHP Post Max Size: 35 MB PHP Time Limit: 120 PHP Max Input Vars: 5000 cURL Version: 7.52.1 OpenSSL/1.0.2u SUHOSIN Installed: – MySQL Version: 5.5.5-10.5.16-MariaDB-1:10.5.16+maria~stretch-log Max Upload Size: 35 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 6.8.0 WC Database Prefix: wp_ Tamaño total de la base de datos: 86.91MB Tamaño de los datos de la base de datos: 75.86MB Tamaño del índice de la base de datos: 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wp_aiowps_global_meta: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_aiowps_login_activity: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_aiowps_login_lockdown: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_aiowps_permanent_block: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_booking: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_bookingdates: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_bookly_appointments: Datos: 0.11MB + Índice: 0.03MB + Motor InnoDB wp_bookly_categories: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_bookly_coupons: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_bookly_coupon_customers: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_bookly_coupon_services: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_bookly_coupon_staff: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_bookly_customers: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_bookly_customer_appointments: Datos: 0.02MB + Índice: 0.08MB + Motor InnoDB wp_bookly_email_log: Datos: 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wp_cli_scripts: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_commentmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_comments: Datos: 0.33MB + Índice: 0.33MB + Motor InnoDB wp_ewwwio_images: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_ewwwio_queue: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_ezoic_endpoints: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_failed_jobs: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_gla_budget_recommendations: Datos: 0.22MB + Índice: 0.14MB + Motor InnoDB wp_gla_merchant_issues: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_gla_shipping_rates: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB wp_gla_shipping_times: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_layerslider: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_layerslider_revisions: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_links: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_lmcachewpr: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_mailchimp_carts: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_ms_snippets: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_options: Datos: 6.48MB + Índice: 0.25MB + Motor InnoDB wp_postmeta: Datos: 6.52MB + Índice: 5.03MB + Motor InnoDB wp_posts: Datos: 16.52MB + Índice: 0.69MB + Motor InnoDB wp_queue: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_rank_math_404_logs: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_rank_math_internal_links: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_rank_math_internal_meta: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_rank_math_redirections: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_rank_math_redirections_cache: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_revslider_css: Datos: 0.13MB + Índice: 0.00MB + Motor InnoDB wp_revslider_css_bkp: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_revslider_layer_animations: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_revslider_layer_animations_bkp: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB 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wp_termmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_terms: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_term_relationships: Datos: 0.08MB + Índice: 0.05MB + Motor InnoDB wp_term_taxonomy: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_uap_affiliates: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM wp_uap_affiliate_referral_users_relations: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM wp_uap_banners: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM wp_uap_campaigns: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM wp_uap_coupons_code_affiliates: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM wp_uap_cpm: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM wp_uap_dashboard_notifications: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM wp_uap_generated_affiliate_links: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM wp_uap_landing_commissions: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM wp_uap_mlm_relations: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM wp_uap_notifications: Datos: 0.00MB 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Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_xoo_wl_list: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_xoo_wl_list_meta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_yith_wcaf_affiliates: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_yith_wcaf_clicks: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_yith_wcaf_commissions: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_yith_wcaf_commission_notes: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_yith_wcaf_payments: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_yith_wcaf_payment_commission: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_yith_wcaf_payment_notes: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_yoast_indexable: Datos: 0.31MB + Índice: 0.28MB + Motor InnoDB wp_yoast_indexable_hierarchy: Datos: 0.05MB + Índice: 0.05MB + Motor InnoDB wp_yoast_migrations: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_yoast_primary_term: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_yoast_seo_links: Datos: 0.13MB + Índice: 0.09MB + Motor InnoDB wp_yoast_seo_meta: Datos: 0.09MB + Índice: 0.00MB + Motor InnoDB ### Post Type Counts ### attachment: 230 flamingo_contact: 691 flamingo_inbound: 884 jetpack_migration: 2 nav_menu_item: 14 oembed_cache: 12 page: 40 post: 13 product: 6 product_variation: 34 revision: 770 shop_coupon: 12 shop_order: 507 shop_order_refund: 1 vc_settings_preset: 1 wp_block: 6 wp_global_styles: 1 wpdmpro: 5 wpforms: 11 wphb_minify_group: 51 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (31) ### Antispam Bee: por pluginkollektiv – 2.11.1 Bookly Coupons (Add-on): por Bookly – 3.8 Bookly Pro (Add-on): por Bookly – 5.2 Bookly: por Bookly – 21.0.1 CMB2: por El equipo de CMB2 – 2.10.1 Code Snippets: por Code Snippets Pro – 3.2.0 GDPR Cookie Consent: por WebToffee – 2.1.2 Download Manager: por W3 Eden Inc. – 3.2.53 Enable Media Replace: por ShortPixel – 3.6.3 Site Kit by Google: por Google – 1.80.0 Health Check & Troubleshooting: por La comunidad de WordPress.org – 1.4.5 Integración con Holded: por Holded – 3.3.5 Indeed Ultimate Affiliate Pro: por WPIndeed Development – 7.8 Jetpack: por Automattic – 11.2 WPBakery Page Builder: por Michael M - WPBakery.com – 6.9.0 Mega Addons For WPBakery Page Builder: por Topdigitaltrends – 4.2.7 Printful Integration for WooCommerce: por Printful – 2.1.34 Ultimate Affiliate Pro Addon - Payout Request By Affiliate: por WPIndeed – 1.9 UpdraftPlus - Backup/Restore: por UpdraftPlus.Com DavidAnderson – 1.22.14 WaterMark PDF for WooCommerce: por Sagehen Studio – 3.1.2 Checkout Field Editor for WooCommerce (Pro): por ThemeHigh – 3.3.0 WooCommerce Stripe Gateway: por WooCommerce – 6.5.1 WooCommerce PayPal Payments: por WooCommerce – 1.9.2 WooCommerce: por Automattic – 6.8.0 Wordfence Security: por Wordfence – 7.6.0 Yoast SEO: por Equipo Yoast – 19.5.1 WP Mail SMTP Pro: por WPForms – 3.5.1 WP Super Cache: por Automattic – 1.7.9 WPForms Custom Captcha: por WPForms – 1.4.0 WPForms: por WPForms – 1.7.5.5 WPS Hide Login: por WPServeur NicolasKulka wpformation – 1.9.6 ### Inactive Plugins (1) ### Escape Facebook/Instagram In-App Browsers: por WPForms – 1.0.2 ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Must Use Plugins (1) ### Health Check Troubleshooting Mode: por – 1.7.2 ### Settings ### API Enabled: ✔ Force SSL: – Currency: EUR (€) Currency Position: right Thousand Separator: , Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ Enforce Approved Product Download Directories: – ### WC Pages ### Base de la tienda: #83 - /tienda/ Carrito: #87 - /carrito/ Finalizar compra: #88 - /checkout/ Mi cuenta: #89 - /my-account/ Términos y condiciones: #3 - /politica-privacidad/ ### Theme ### Name: Betheme Version: 26.4.0.6 Author URL: https://muffingroup.com/ Child Theme: ❌ – Si estás modificando WooCommerce en un tema padre que no has creado personalmente te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo WooCommerce Support: ✔ ### Templates ### Archive Template: Tu tema tiene un archivo woocommerce.php no podrás sobreescribir la plantilla personalizada woocommerce/archive-product.php ya que woocommerce.php tiene prioridad sobre archive-product.php. Esto es intencionado para prevenir problemas de visualización. Overrides: betheme/woocommerce/archive-product.php betheme/woocommerce/cart/cart-totals.php betheme/woocommerce/cart/cart.php betheme/woocommerce/cart/cross-sells.php betheme/woocommerce/cart/mini-cart.php betheme/woocommerce/checkout/form-checkout.php betheme/woocommerce/content-product.php betheme/woocommerce/content-single-product.php betheme/woocommerce/loop/loop-end.php betheme/woocommerce/loop/loop-start.php betheme/woocommerce/loop/no-products-found.php betheme/woocommerce/loop/pagination.php betheme/woocommerce/myaccount/downloads.php betheme/woocommerce/notices/error.php betheme/woocommerce/notices/success.php betheme/woocommerce/single-product/add-to-cart/external.php betheme/woocommerce/single-product/meta.php betheme/woocommerce/single-product/product-image.php betheme/woocommerce/single-product/product-thumbnails.php betheme/woocommerce/single-product/related.php betheme/woocommerce/single-product/sale-flash.php betheme/woocommerce/single-product/tabs/description.php betheme/woocommerce/single-product/tabs/tabs.php betheme/woocommerce/single-product/title.php betheme/woocommerce/single-product/up-sells.php betheme/woocommerce/single-product-reviews.php ### WooCommerce PayPal Payments ### Onboarded: ✔ Shop country code: ES WooCommerce currency supported: ✔ PayPal card processing available in country: ✔ Pay Later messaging available in country: ✔ Webhook status: ✔ Vault enabled: ✔ Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: ✔ ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products experimental-product-tour shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page wc-pay-subscriptions-page Disabled Features: minified-js settings Daily Cron: ✔ Next scheduled: 2022-08-10 09:36:01 +02:00 Options: ✔ Notes: 22 Onboarding: completed ### Action Scheduler ### Completo: 578 Oldest: 2022-07-10 15:42:01 +0200 Newest: 2022-08-10 07:26:30 +0200 Fallida: 19 Oldest: 2021-03-25 18:56:10 +0100 Newest: 2021-03-25 20:01:16 +0100 Pendiente: 11 Oldest: 2022-08-10 09:18:02 +0200 Newest: 2022-08-16 17:51:00 +0200 ### Status report information ### Generated at: 2022-08-10 08:18:30 +02:00
Hi @nidittopiu,
Thanks for sending over your system status report.
It sounds like it’s a mobile responsiveness issue associated with the BeTheme theme you’re using. You can try switching to one of the default themes like Storefront or Twenty Twenty Two and if it does not appear the same problem then it’s traceable to your specific theme.
If confirmed, please reach out to your theme author to report what you see on your mobile screen. Here’s the BeTheme help center: https://muffingroup.com/betheme/#support.
Kind regards.
Thanks a tone for your time, unfortunately, I have no longer aces to the Support advantages from BeTheme… That’s why I hope someone here could help.
Again, thanks for your time and your answers.
Hi @nidittopiu,
I understand the situation but this forum is specific for WooCommerce core and this falls a bit out of scope for us. I’m going to leave the thread open to see if any theme developer can assist you further here.
If you need help with somebody doing this task for you, please consider looking at our certified experts where you’re able to hire from a curated list of experts who can help you.
Cheers.
Thanks a tone.
I am happy to hear this has helped. If you don’t mind, would you please consider taking 2 minutes to leave your review here: http://wordpress.org/support/view/plugin-reviews/woocommerce#postform – so that others can see the positive experience you’ve had? We would certainly appreciate it!
Thanks!
what is wp_lmcachewpr and why is it taking 194.72 MB of my database size?
Hi @hjgt
I understand you are experiencing the same issue here and since every site is different and you’re not the person who originally started this topic then, per the forum guidelines, would you please start your own topic?
We’ll be more than happy to help there 🙂
- The topic ‘WooCommerce responsive problem’ is closed to new replies.