WooCommerce Refund Issue

  • Resolved elqualeb

    (@elqualeb)


    1 year, 10 months ago

    A refund was marked “Refund” instead of using the Payment Gateway. I have switched it back to “Pending Payment” so that I can edit the order. When attempting to actually issue the refund (Manual and Automatic), I’m shown an error message for “Invalid Amount” and that the return has already been issued. The order notes show that this is not the case and the funds have not been deposited into the proper account.

    WooCommerce is up to date. The original status change happened on 5/12/22.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Mirko P.

    (@rainfallnixfig)

    1 year, 10 months ago

    Hi @elqualeb!

    Did you hit the manual refund button? When you process a manual refund before confirming you get a warning that the action cannot be undone.

    But once the manual refund is done, you can actually cancel it by clicking the X button.

    It’s not clear if the refund was already processed on your payment gateway. If not, you can access the dashboard and do a manual refund on your payment gateway.

    If there are more details we should know, kindly clarify so we’ll have more context to assist you.

    Best.

    Mirko P.

    (@rainfallnixfig)

    1 year, 10 months ago

    Hi there,

    It’s been a while since we last heard back from you. I’m going to mark this thread as resolved.

    Hopefully, the above info was helpful. We’ll be here if and/or when you are ready to continue or have any further questions.

    Cheers.

    Thread Starter elqualeb

    (@elqualeb)

    1 year, 10 months ago

    The payment was not processed through the payment gateway, it is not allowing me to do so. I did receive the warning that the action can’t be undone.

    Here are a few screenshots:

    https://ibb.co/KNvT4Wh
    https://ibb.co/GQJw2vk
    https://ibb.co/rmMKzhZ

    Thanks

    MayKato

    (@maykato)

    1 year, 10 months ago

    Hi @elqualeb

    I understand you received the payment via the WooCommerce Payments plugin, and then changed the order status manually to Refunded without actually issuing a refund.

    If that’s the case, can you please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page. Also, include a link to this forum thread, so that we can keep track of what’s already been done.

    MayKato

    (@maykato)

    1 year, 10 months ago

    Hi @elqualeb

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to solve the problem! If you have other questions regarding core WooCommerce, please feel free to open a new topic.

Viewing 5 replies - 1 through 5 (of 5 total)
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