Support » Plugin: Redis Object Cache » Woocommerce Product Variations bug

  • Resolved vekikive

    (@vekikive)


    Redis is configured correctly and working. When creating product variations, they do not get saved; e.g. chosen product variations attribute goes back to “Any …”

    If I disable the cache, actions regarding product variations are back to normal.
    I have the latest version of Woocommerce 4.3.1 as well as the latest version of Redis.

    This can be tested the easiest if you use option Create variations from all attributes on the Variations tab of Woocommerce product admin page (previously create one variations attribute and few attribute values). The normal behavioral of this activity is creation of variations with already assigned attribute values. With Redis turned on, this is not the case.

    Also, as mentioned, adding variables, assigning attribute values and saving them resets those attribute values back to “Any …”.

    • This topic was modified 2 weeks, 1 day ago by vekikive.
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  • Plugin Author Till Krüss

    (@tillkruess)

    Hi @vekikive!

    If you can create a screen recording of the issues I can try to replicate it, to make sure it’s not your local setup.

    However you need to report this to the WooCommerce team, not this plugin, since we don’t have control over their caching API.

    Hi Till,

    I made a screen recording here:

    The thing is that when Redis is disabled, the actions on variations are preforming normally. If you believe the problem is within WooCommerce and not your plugin, I will report this bug on WooCommerce.
    Thanks for feedback!

    Plugin Author Till Krüss

    (@tillkruess)

    I can’t reproduce that with a fresh WP install. Must be a plugin conflict or maybe an outdated WC version? I’d report this to the WC team.

    There conflict between the plugin and woocommerce!
    I have another problem with productspecifications.
    https://wordpress.org/support/topic/disable-plugin-lost-content-from-woocommerce/

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