Support » Plugin: WooCommerce » Woocommerce product image not correct since 3.3.2

  • Resolved dreubens81



    This issue came out of no where and no recent additions to the site have been made.
    The product image size is set to 300 with a 1:1 ratio, but since the update the images are not sized that way. They are not being cropped at all it seems .

    I think this issue occurred after the 3.3.2 woocommerce update, as this is about when the problem started and the change log mentions

    ” * Tweak – Gallery thumbnail image size to handle small, square cropped images. ”

    help would be appreciated.

    ### WordPress Environment ###
    Home URL:
    Site URL:
    WC Version: 3.3.3
    Log Directory Writable: ✔
    WP Version: 4.9.4
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_AU
    ### Server Environment ###
    Server Info: nginx/1.10.3
    PHP Version:
    PHP Post Max Size: 256 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.35.0
    SUHOSIN Installed: –
    MySQL Version: 5.6.33
    Max Upload Size: 256 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    ### Database ###
    WC Database Version: 3.2.6
    WC Database Prefix: wp_
    MaxMind GeoIP Database: ✔
    Total Database Size: 65.80MB
    Database Data Size: 56.19MB
    Database Index Size: 9.61MB
    wp_woocommerce_sessions: Data: 0.14MB + Index: 0.02MB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB
    wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB
    wp_comments: Data: 0.02MB + Index: 0.09MB
    wp_enquiry_detail_new: Data: 0.02MB + Index: 0.02MB
    wp_enquiry_history: Data: 0.02MB + Index: 0.02MB
    wp_enquiry_meta: Data: 0.02MB + Index: 0.03MB
    wp_enquiry_products: Data: 0.02MB + Index: 0.00MB
    wp_enquiry_quotation: Data: 0.02MB + Index: 0.00MB
    wp_enquiry_quotation_version: Data: 0.02MB + Index: 0.00MB
    wp_enquiry_thread: Data: 0.02MB + Index: 0.00MB
    wp_feedmanager_channel: Data: 0.02MB + Index: 0.03MB
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    wp_feedmanager_feed_status: Data: 0.02MB + Index: 0.06MB
    wp_feedmanager_field_categories: Data: 0.02MB + Index: 0.00MB
    wp_feedmanager_product_feed: Data: 0.02MB + Index: 0.02MB
    wp_feedmanager_product_feedmeta: Data: 0.02MB + Index: 0.03MB
    wp_feedmanager_source: Data: 0.02MB + Index: 0.05MB
    wp_itsec_lockouts: Data: 0.02MB + Index: 0.08MB
    wp_itsec_log: Data: 0.06MB + Index: 0.03MB
    wp_itsec_temp: Data: 0.02MB + Index: 0.06MB
    wp_layerslider: Data: 0.02MB + Index: 0.00MB
    wp_links: Data: 0.02MB + Index: 0.02MB
    wp_options: Data: 3.52MB + Index: 0.17MB
    wp_pmxi_files: Data: 0.02MB + Index: 0.00MB
    wp_pmxi_history: Data: 0.02MB + Index: 0.00MB
    wp_pmxi_imports: Data: 0.02MB + Index: 0.00MB
    wp_pmxi_posts: Data: 0.02MB + Index: 0.00MB
    wp_pmxi_templates: Data: 0.02MB + Index: 0.00MB
    wp_postmeta: Data: 41.56MB + Index: 6.03MB
    wp_posts: Data: 5.52MB + Index: 1.39MB
    wp_revslider_css: Data: 0.13MB + Index: 0.00MB
    wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB
    wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB
    wp_revslider_sliders: Data: 0.05MB + Index: 0.00MB
    wp_revslider_slides: Data: 1.52MB + Index: 0.00MB
    wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB
    wp_termmeta: Data: 0.19MB + Index: 0.11MB
    wp_terms: Data: 0.11MB + Index: 0.09MB
    wp_term_relationships: Data: 0.41MB + Index: 0.45MB
    wp_term_taxonomy: Data: 0.14MB + Index: 0.11MB
    wp_usermeta: Data: 0.13MB + Index: 0.06MB
    wp_users: Data: 0.02MB + Index: 0.05MB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB
    wp_wc_gpf_render_cache: Data: 0.02MB + Index: 0.02MB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_gpf_google_taxonomy: Data: 1.52MB + Index: 0.00MB
    wp_woof_query_cache: Data: 0.02MB + Index: 0.00MB
    wp_yoast_seo_links: Data: 0.17MB + Index: 0.06MB
    wp_yoast_seo_meta: Data: 0.06MB + Index: 0.00MB
    wp_ywsfl_list: Data: 0.02MB + Index: 0.02MB
    ### Post Type Counts ###
    acf-field: 7
    acf-field-group: 3
    attachment: 6223
    custom_css: 1
    customize_changeset: 14
    envira: 2
    fl-builder-template: 12
    fl-theme-layout: 19
    form: 1
    fw_careers: 14
    fw_team: 52
    fw-event: 1
    fw-event-search: 1
    fw-slider: 1
    gema75_wc_badge_sold: 1
    machines: 1
    nav_menu_item: 216
    oembed_cache: 1
    page: 83
    post: 20
    product: 334
    revision: 666
    tablepress_table: 6
    testimonial: 6
    woocommerce_offer: 4
    ### Security ###
    Secure connection (HTTPS): ❌Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: ✔
    ### Active Plugins (33) ###
    ManageWP - Worker: by ManageWP – 4.4.0
    Advanced Custom Fields PRO: by Elliot Condon – 5.6.8
    Antispam Bee: by pluginkollektiv – 2.7.1
    Beaver Builder Plugin (Pro Version): by The Beaver Builder Team – 2.0.5
    Beaver Themer: by The Beaver Builder Team –
    CallRail Phone Call Tracking: by Last Mile Metrics
    LLC. – 0.3.9
    Custom Post Type UI: by WebDevStudios – 1.5.6
    Custom Related Products for WooCommerce: by Scott Nelle – 1.3 – Not tested with the active version of WooCommerce
    Enhanced E-commerce for Woocommerce store: by Tatvic – 1.2.2 – Not tested with the active version of WooCommerce
    Envira Gallery - Fullscreen Addon: by Envira Gallery Team – 1.1.0
    Envira Gallery - Gallery Themes Addon: by Envira Gallery Team – 1.3.1
    Envira Gallery: by Envira Gallery Team – 1.7.2
    Envira Gallery - Slideshow Addon: by Envira Gallery Team – 1.2.2
    Envira Gallery - Videos Addon: by Envira Gallery Team – 1.3.2
    Imsanity: by Shane Bishop – 2.3.10
    Less & scss PHP Compilers: by Aristeides Stathopoulos – 2.0.1
    List Subpages Widget: by Rachel McCollin – 0.5
    WooCommerce Product Filter: by Mihajlovic Nenad – 6.5.4 – Not tested with the active version of WooCommerce
    Product Enquiry Pro for WooCommerce (A.K.A QuoteUp): by WisdmLabs – 6.0.6
    Slider Revolution: by ThemePunch –
    Share, Print and PDF Products for WooCommerce: by Mihajlovic Nenad – 1.4.0 – Not tested with the active version of WooCommerce
    Simple 301 Redirects: by Scott Nellé – 1.07
    SSL Insecure Content Fixer: by WebAware – 2.5.0
    Surbma - Yoast Breadcrumb Shortcode: by Surbma – 1.0.3
    TablePress: by Tobias Bäthge – 1.9
    WooCommerce Search by Product SKU: by Clayton Kriesel [Three Remain Production] – 1.0 – Not tested with the active version of WooCommerce
    WooCommerce Google Product Feed: by Lee Willis – 7.2 – 7.4.3 is available – Not tested with the active version of WooCommerce
    WooCommerce: by Automattic – 3.3.3
    WooSwipe: by Website Design –
    Yoast SEO: by Team Yoast – 6.3.1
    WP Media folder: by Joomunited – 4.4.3
    WP Sitemap Page: by Tony Archambeau – 1.6.1
    WPBase-Cache: by Vikrant Datta – 5.4
    ### Settings ###
    API Enabled: ✔
    Force SSL: –
    Currency: AUD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 0
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    ### WC Pages ###
    Shop base: #7077 - /our-products/
    Cart: ❌ Page not set
    Checkout: ❌ Page not set
    My account: ❌ Page not set
    Terms and conditions: ❌ Page not set
    ### Theme ###
    Name: Beaver Builder Child Theme
    Version: 1.0
    Author URL:
    Child Theme: ✔
    Parent Theme Name: Beaver Builder Theme
    Parent Theme Version:
    Parent Theme Author URL:
    WooCommerce Support: ✔
    ### Templates ###
    Overrides: bb-theme-child/woocommerce/single-product/related.php version 1.6.4 is out of date. The core version is 3.0.0
    Outdated Templates: ❌Learn how to update
    ### WooCommerce Google Product Feed fields ###
    Availability: Defaults to "available for order".
    Condition: Defaults to "used".
    Brand: Pre-populates from "pa_make taxonomy".
    Product Type: Pre-populates from "product_cat taxonomy".
    Google Product Category: 
    Size system: 
    Adwords labels: Pre-populates from "product_cat taxonomy".
    ### WooCommerce Google Product Feed options ###
    Include variations in feed: Enabled
    Send item_group_id: No

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter dreubens81


    I managed to temporarily fix this with some custom CSS

    /*forces WC product images to all be 200px in height */
    .woocommerce ul.products li.product a img {
    width: 100%;

    But it would be good to know why the problem occurred in the first place and if i can fix it with out the band aid solution

    Plugin Support Shaun Kuschel a11n


    Automattic Happiness Engineer

    Hey @dreubens81,

    There were some changes/fixes to gallery thumbnail images but I haven’t seen any new issues since 3.3.2.

    If you temporarily switch to a default theme and remove the CSS you added (on a staging site, preferably), are the thumbnail sizes/ratios incorrect?

Viewing 2 replies - 1 through 2 (of 2 total)
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