Support » Plugin: WooCommerce » WooCommerce plugin update froze corrupted

  • Resolved shawnmandel

    (@shawnmandel)


    Hello;

    My client had tried to update her WooCommerce plugin v3.7.1 to the latest and it froze sending the WordPress site into maintenance mode. After deleting the .maintenance file, I am still getting the following message trying to access the Home Page which doesn’t appear correctly anymore:

    My client had attempted to update her WooCommerce plugin in WordPress and it froze on her. From then on, the message when attempting to access the site was, “The site is experiencing technical difficulties.” I had to temporarily disable the WooCommerce plugin in order to access the WordPress Admin console. However, the web site appears to be partially up and functional, but it still gives the message: “The site is experiencing technical difficulties.” at the bottom of the home page. At the same time, the Home Page appears different in terms of scaling and fonts from the rest of the pages. I believe it’s all related to the WooCommerce failed plug-in update.

    We would urgently require help in getting WooCommerce up and running. The WooCommerce plugin version is now at 3.7.1. All WooCommerce dependent plug-ins have been disabled and consequently we’re getting the following message, which I guess is normal due to the main plug-in being disabled:

    “YITH WooCommerce Affiliates is enabled but not effective. It requires WooCommerce in order to work.”

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Remi Corson

    (@corsonr)

    Automattic Happiness Engineer

    Hi there,

    I’d suggest that you disable all addons using WP-CLI if you have access to it and then re-install WooCommerce.

    If you can’t access WP-CLI, there’s another solution via FTP, but in all cases, you need to **make a backup first**:

    – access your server via FTP
    – go to wp-content/plugins
    – rename /plugins/ to /plugins-old/
    – create a new folder called /plugins
    – try to re-access your dashboard, that *should* work
    – go the plugins sections, that will deactivate all addons because WordPress won’t able to find them
    – in the FTP, delete the /plugins/ folder
    – rename /plugins-old/ to /plugins/
    – refresh the plugins page and update WooCommerce (either manually or via the FTP)
    – reactivate your addons

    I hope that will work as expected, just make sure you have a saved version of the site first!

    Plugin Support EtienneP

    (@etiennep)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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