Support » Plugin: WooCommerce » Woocommerce plugin 6.7.0 not compatible with godaddy platform

  • Resolved kapilkoujalagi

    (@kapilkoujalagi)


    Woocommerce plugin 6.7.0 not compatible with godaddy platform, this Login throws
    There has been a critical error on this website.

    Learn more about troubleshooting WordPress.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support Kaushik S. a11n

    (@kaushiksomaiya)

    Hi there!

    Thank you for contacting us! πŸ™‚

    I understand WooCommerce 6.7 is crashing your site which is on GoDaddy.

    Could you share PHP error logs from the hosting file manager? These are typically under public_html folder in error_logs file.

    Thread Starter kapilkoujalagi

    (@kapilkoujalagi)

    2022-08-06T10:18:52+00:00 CRITICAL Uncaught TypeError: GoDaddy\WordPress\MWC\Core\Features\CartRecoveryEmails\DataStores\WooCommerce\CheckoutDataStore::readFromCustomTable(): Argument #1 ($checkout) must be of type GoDaddy\WordPress\MWC\Core\Features\CartRecoveryEmails\Models\Checkout, null given, called in /var/www/wp-content/mu-plugins/gd-system-plugin/plugins/mwc-core/src/Features/CartRecoveryEmails/DataStores/WooCommerce/CheckoutDataStore.php on line 85 and defined in /var/www/wp-content/mu-plugins/gd-system-plugin/plugins/mwc-core/src/Features/CartRecoveryEmails/DataStores/WooCommerce/CheckoutDataStore.php:140
    Stack trace:
    #0 /var/www/wp-content/mu-plugins/gd-system-plugin/plugins/mwc-core/src/Features/CartRecoveryEmails/DataStores/WooCommerce/CheckoutDataStore.php(85): GoDaddy\WordPress\MWC\Core\Features\CartRecoveryEmails\DataStores\WooCommerce\CheckoutDataStore->readFromCustomTable(NULL, Array)
    #1 /var/www/wp-content/mu-plugins/gd-system-plugin/plugins/mwc-core/src/Features/CartRecoveryEmails/Interceptors/CartUpdatedInterceptor.php(49): GoDaddy\WordPress\MWC\Core\Features\CartRecoveryEmails\DataStores\WooCommerce\CheckoutDataStore->read(43)
    #2 /var/www/wp-includes/class-wp-hook.php(307): GoDaddy\WordPress\MWC\Core\Features\CartRecoveryEmails\Interceptors\CartUpdatedInterceptor->saveCheckout(”)
    #3 /var/www/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(”, Array)
    #4 /var/www/wp-includes/plugin.php(476): WP_Hook->do_action(Array)
    #5 /var/www/wp-content/plugins/woocommerce/includes/class-wc-cart-session.php(234): do_action(‘woocommerce_car…’)
    #6 /var/www/wp-includes/class-wp-hook.php(307): WC_Cart_Session->set_session(Object(WC_Cart))
    #7 /var/www/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(”, Array)
    #8 /var/www/wp-includes/plugin.php(476): WP_Hook->do_action(Array)
    #9 /var/www/wp-content/plugins/woocommerce/includes/class-wc-cart-session.php(175): do_action(‘woocommerce_car…’, Object(WC_Cart))
    #10 /var/www/wp-includes/class-wp-hook.php(307): WC_Cart_Session->get_cart_from_session(”)
    #11 /var/www/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array)
    #12 /var/www/wp-includes/plugin.php(476): WP_Hook->do_action(Array)
    #13 /var/www/wp-settings.php(620): do_action(‘wp_loaded’)
    #14 /var/www/wp-config.php(103): require_once(‘/var/www/wp-set…’)
    #15 /var/www/wp-load.php(50): require_once(‘/var/www/wp-con…’)
    #16 /var/www/wp-blog-header.php(13): require_once(‘/var/www/wp-loa…’)
    #17 /var/www/index.php(17): require(‘/var/www/wp-blo…’)
    #18 {main}
    thrown in /var/www/wp-content/mu-plugins/gd-system-plugin/plugins/mwc-core/src/Features/CartRecoveryEmails/DataStores/WooCommerce/CheckoutDataStore.php on line 140
    ———————————————————————————————————–

    Thread Starter kapilkoujalagi

    (@kapilkoujalagi)

    after rollbacking to previos versions to Version 6.6.0
    Fatal error: Uncaught TypeError: GoDaddy\WordPress\MWC\Core\Features\CartRecoveryEmails\DataStores\WooCommerce\CheckoutDataStore::readFromCustomTable(): Argument #1 ($checkout) must be of type GoDaddy\WordPress\MWC\Core\Features\CartRecoveryEmails\Models\Checkout, null given, called in /var/www/wp-content/mu-plugins/gd-system-plugin/plugins/mwc-core/src/Features/CartRecoveryEmails/DataStores/WooCommerce/CheckoutDataStore.php on line 85 and defined in /var/www/wp-content/mu-plugins/gd-system-plugin/plugins/mwc-core/src/Features/CartRecoveryEmails/DataStores/WooCommerce/CheckoutDataStore.php:140 Stack trace: #0 /var/www/wp-content/mu-plugins/gd-system-plugin/plugins/mwc-core/src/Features/CartRecoveryEmails/DataStores/WooCommerce/CheckoutDataStore.php(85): GoDaddy\WordPress\MWC\Core\Features\CartRecoveryEmails\DataStores\WooCommerce\CheckoutDataStore->readFromCustomTable(NULL, Array) #1 /var/www/wp-content/mu-plugins/gd-system-plugin/plugins/mwc-core/src/Features/CartRecoveryEmails/Interceptors/CartUpdatedInterceptor.php(49): GoDaddy\WordPress\MWC\Core\Features\CartRecoveryEmails\DataStores\WooCommerce\CheckoutDataStore->read(89) #2 /var/www/wp-includes/class-wp-hook.php(307): GoDaddy\WordPress\MWC\Core\Features\CartRecoveryEmails\Interceptors\CartUpdatedInterceptor->saveCheckout('') #3 /var/www/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters('', Array) #4 /var/www/wp-includes/plugin.php(476): WP_Hook->do_action(Array) #5 /var/www/wp-content/plugins/woocommerce/includes/class-wc-cart-session.php(234): do_action('woocommerce_car...') #6 /var/www/wp-includes/class-wp-hook.php(307): WC_Cart_Session->set_session(Object(WC_Cart)) #7 /var/www/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters('', Array) #8 /var/www/wp-includes/plugin.php(476): WP_Hook->do_action(Array) #9 /var/www/wp-content/plugins/woocommerce/includes/class-wc-cart-session.php(175): do_action('woocommerce_car...', Object(WC_Cart)) #10 /var/www/wp-includes/class-wp-hook.php(307): WC_Cart_Session->get_cart_from_session('') #11 /var/www/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array) #12 /var/www/wp-includes/plugin.php(476): WP_Hook->do_action(Array) #13 /var/www/wp-settings.php(620): do_action('wp_loaded') #14 /var/www/wp-config.php(102): require_once('/var/www/wp-set...') #15 /var/www/wp-load.php(50): require_once('/var/www/wp-con...') #16 /var/www/wp-blog-header.php(13): require_once('/var/www/wp-loa...') #17 /var/www/index.php(17): require('/var/www/wp-blo...') #18 {main} thrown in /var/www/wp-content/mu-plugins/gd-system-plugin/plugins/mwc-core/src/Features/CartRecoveryEmails/DataStores/WooCommerce/CheckoutDataStore.php on line 140

    Plugin Support Margaret S. woo-hc

    (@margaretwporg)

    Hi @kapilkoujalagi

    Thanks for sharing the error logs.

    A lot of errors are seem to be coming from mu-plugins/gd-system-plugin, even after the rollback. In order for us to get a better idea of your setup, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select β€œGet system report” and then β€œCopy for support”. Once you’ve done that, paste it here in your response.

    Thread Starter kapilkoujalagi

    (@kapilkoujalagi)

    can I share the report in this public forum? or can you suggest me share it in 1-2-1 email ?

    Thread Starter kapilkoujalagi

    (@kapilkoujalagi)

    i think this may help further

    
    ### WordPress Environment ###
    
    WC Version: 6.7.0
    REST API Version: βœ” 6.7.0
    WC Blocks Version: βœ” 7.8.3
    Action Scheduler Version: βœ” 3.4.0
    Log Directory Writable: βœ”
    WP Version: 6.0.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: βœ”
    Language: en_GB
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 8.0.19
    PHP Post Max Size: 100 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 1000
    cURL Version: 7.80.0
    OpenSSL/1.1.1o
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.26-29-log
    Max Upload Size: 100 MB
    Default Timezone is UTC: βœ”
    fsockopen/cURL: βœ”
    SoapClient: βœ”
    DOMDocument: βœ”
    GZip: βœ”
    Multibyte String: βœ”
    Remote Post: βœ”
    Remote Get: βœ”
    
    ### Database ###
    
    WC Database Version: 6.7.0
    WC Database Prefix: wp_vfv898pddf_
    Total Database Size: 4.93MB
    Database Data Size: 3.41MB
    Database Index Size: 1.52MB
    wp_vfv898pddf_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_vfv898pddf_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_vfv898pddf_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_vfv898pddf_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_vfv898pddf_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_vfv898pddf_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_vfv898pddf_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_vfv898pddf_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_vfv898pddf_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_vfv898pddf_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_vfv898pddf_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_vfv898pddf_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_vfv898pddf_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_vfv898pddf_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    godaddy_mwc_cart_recovery_emails_opt_outs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    godaddy_mwc_checkout: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_vfv898pddf_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    wp_vfv898pddf_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_vfv898pddf_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_vfv898pddf_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_vfv898pddf_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_vfv898pddf_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_vfv898pddf_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_vfv898pddf_options: Data: 2.44MB + Index: 0.06MB + Engine InnoDB
    wp_vfv898pddf_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_vfv898pddf_posts: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
    wp_vfv898pddf_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_vfv898pddf_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_vfv898pddf_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_vfv898pddf_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_vfv898pddf_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_vfv898pddf_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_vfv898pddf_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_vfv898pddf_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_vfv898pddf_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_vfv898pddf_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_vfv898pddf_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_vfv898pddf_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_vfv898pddf_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_vfv898pddf_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_vfv898pddf_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_vfv898pddf_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_vfv898pddf_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_vfv898pddf_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_vfv898pddf_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_vfv898pddf_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_vfv898pddf_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_vfv898pddf_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 7
    page: 7
    post: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ❌
    					Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: βœ”
    
    ### Active Plugins (2) ###
    
    WooCommerce: by Automattic – 6.7.0
    WP Reset: by WebFactory Ltd – 1.95
    
    ### Inactive Plugins (1) ###
    
    WP Rollback: by GiveWP.com – 1.7.1
    
    ### Dropin Plugins (1) ###
    
    db-error.php: db-error.php
    
    ### Must Use Plugins (1) ###
    
    System Plugin: by  – 4.35.0
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: βœ”
    Currency: INR (β‚Ή)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: βœ”
    
    ### WC Pages ###
    
    Shop base: #6 - /shop/
    Basket: #7 - /basket/
    Checkout: #8 - /checkout/
    My account: #9 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Bistro
    Version: 1.0.15
    Author URL: https://woocommerce.com
    Child Theme: βœ”
    Parent Theme Name: Storefront
    Parent Theme Version: 4.1.2
    Parent Theme Author URL: https://woocommerce.com/
    WooCommerce Support: βœ”
    
    ### Templates ###
    
    Overrides: –
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    experimental-product-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    wc-pay-promotion
    wc-pay-welcome-page
    wc-pay-subscriptions-page
    
    Disabled Features: minified-js
    settings
    
    Daily Cron: βœ” Next scheduled: 2022-08-08 12:41:19 +01:00
    Options: βœ”
    Notes: 4
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Complete: 3
    Oldest: 2022-08-08 13:43:08 +0100
    Newest: 2022-08-08 13:47:15 +0100
    
    Pending: 2
    Oldest: 2022-08-09 13:43:08 +0100
    Newest: 2022-08-09 13:47:15 +0100
    
    ### Status report information ###
    
    Generated at: 2022-08-08 13:50:22 +01:00
    
    Plugin Support Daniyal Ahmed (a11n)

    (@daniyalahmedk)

    Hi there,

    Thanks for getting back to us.

    I can see these fatal errors are triggering from the Godaddy Must Use plugin; I think this plugin manages the emails/notifications going out from WooCommerce.

    As this issue is coming from Godaddy plugin, you need to reach out to Godaddy support for that, to see if they have any solution for this.

    Best,

    Thread Starter kapilkoujalagi

    (@kapilkoujalagi)

    Is it possible to identify from the report what actually can be triggering this issue? So that I can highlight them

    Hello,

    The plugin below seems to be triggering the errors.

    ### Must Use Plugins (1) ###
    System Plugin: by – 4.35.0

    I hope it helps!

    Thread Starter kapilkoujalagi

    (@kapilkoujalagi)

    thanks for the help

    Plugin Support Daniyal Ahmed (a11n)

    (@daniyalahmedk)

    Hi there,

    I am glad this has been sorted out. I’ll go ahead and mark this thread as solved now. If you have any questions, please open a new support request at

    https://wordpress.org/support/plugin/woocommerce/

    Have a wonderful day.

    Best,

Viewing 11 replies - 1 through 11 (of 11 total)
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