Support » Plugin: WooCommerce » WooCommerce & PayPal Subscriptions

  • Hello,

    I have been trying for days to figure this out and I am unable to. I am using woocommerce for subscriptions to sell digital goods. Everything is working from the time someone subscribes (it places the order in processing) … even when I cancel a subscription in PayPal it will cancel in the store and when I refund something it shows refunded in the orders.

    The problem I am having is when a customer cancels a subscription in the My Account page or I cancel a subscription in the store, it does not work. Nothing happens on the paypal side.

    Here is what the log is spitting out:

    07-07-2014 @ 12:23:36 – Calling PayPal to change_subscription_status has Failed: The profile ID is invalid
    07-07-2014 @ 12:26:24 – Checking IPN response is valid via…
    07-07-2014 @ 12:26:24 – IPN Request: Array

    I have submitted a ticket to woocommerce over two days ago but no response there yet. Any ideas?

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