woocommerce-paypal-payments Advanced Credit and Debit Card Payments -Fail

Hello @borunmetal

Thanks for the message.

I’m not 100% sure if what PayPal labels as “Premium Payments” refers specifically to payments inside the iframe (Smart Buttons with debit/credit card), or if it actually means Advanced Card Processing is enabled on your account. I think it prefers to that second option, as its also enabled on your checkout page.

The error you’re seeing:

There was an error processing your order. Please check for any charges in your payment method and review your order history before placing the order again.

This happens after the customer clicks the PayPal button and the iframe opens. At that point, everything is handled by PayPal, not the plugin. So if the card gets declined, or something fails in their flow, it’s PayPal refusing to authorize the payment, not an issue caused by the plugin itself. Our plugin’s role ends when the customer clicks “Proceed to PayPal” and the Smart Buttons render.

Unless your customer is using Advanced Card Processing (screenshot above) in that case, the card form is embedded directly into your site, not in the iframe. If that’s what they’re using, then yes, it might be a plugin-level issue, and we can look into that.

Please confirm whether Advanced Card Processing is the flow where the issue occurs, that’s my assumption for now, but it would help to be sure.

Kind Regards,
Krystian

Hello @borunmetal

To properly identify the root cause, we will need to review the plugin logs. Please follow these steps:

1. Go to WooCommerce → Settings → Payments → PayPal and scroll down to the Troubleshooting section.
2. Enable the Logging option and click Save changes.

Please note: if logging was not previously enabled, there will be no logs for earlier failed attempts. You will need to reproduce the issue again after enabling logging.

Once reproduced:

3. Go to WooCommerce → Status → Logs.
4. In the dropdown, select the latest log file starting with woocommerce-paypal-payments and matching the date of the failed attempt.
5. Copy the log contents and upload them to PrivateBin.
6. Send us the PrivateBin link so we can analyze the logs in detail.

If you do not wish to share logs publicly, we suggest you contact us directly for further assistance. We may need to examine your system report or logs to better understand what’s happening. You can open a ticket with our service desk. Here’s how you can request support: Request Support. Please make sure to include the URL of this thread in your ticket for reference.

Kind Regards,
Krystian

Hello @borunmetal

I was also able to reproduce it on your site just right now with the same outcome.

Please go to WooCommerce > Settings > Payments > PayPal > Settings → click “Disconnect” → tick “Start over” when prompted. Then onboard the plugin. Enable Advanced Card Processing and try again.

If still fails then we’d like to take a close look on this. Please ticket with our service desk. Here’s how you can request support: Request Support. Please make sure to include the URL of this thread in your ticket for reference.

Kind regards,
Krystian

Hello @borunmetal

We would like to analyze this a bit further, but on a private board. Please also include your system report there. Just in case:

1. Navigate to the WooCommerce / Status section in your site’s admin panel.
2. Click on the Get system report button and then click Copy for support.
3. Paste the report into our PrivateBin.
4. After uploading, please share the link here so we can review the details thoroughly.

Thanks in advance!

Kind regards,
Krystian