Support » Plugin: WooCommerce » Woocommerce Payments horrible experience – angry customers – locked funds

  • Resolved mlynch1107

    (@mlynch1107)


    I signed up for woocommerce payments in early may switching from my old payment processor. After setup we accepted payments for just shy of 48 hours and my account was suspended for being “high risk”. We sell sanitizer and during covid everyone got weird about it. So after screwing us right in the middle of a pandemic we were left scrambling to accept payments again. So, the funds in my account at the time were supposed to be locked for 120 days. we had an issue where some customers placed duplicate orders (another issue with woocommerce payments) and we were unable to process any refunds on the orders taken for those 48 hours. They just wouldnt work. It would say refunded in dashboard but the customer never got refunds. Opened multiple tickets and no help there. If i try to contact stripe directly they say “This account is linked to a business that works with Stripe. To view details, sign in to their website or app directly.” Oh and by the way you cant contact stripe customer service if you cant log in. When I was opening tickets with woocommerce they directed me to stripe. So at that point money locked and pissed off customers.

    I have now waited significantly longer than the 120 days (going on 6 months) and they dont seem to want to give me the 4000 dollars locked in my woocommerce payments account. Again i cant login directly with stripe. My woocommerce payments plugin says payments disabled and deposits are set to manual. If i click on change account settings it says my account is disabled. This is just an endless cycle of open tickets an no one wanting to help. If you are even THINKING of using woocommerce or stripe… DONT! They could care less about you and once they have your money they dont help. I did nothing wrong to get my account suspended in the first place.

    I would love to tell woocommerce and stripe what i think of them but i dont want to get banned on my first post.

    • This topic was modified 4 months, 3 weeks ago by mlynch1107.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Missy a11n

    (@m155y5)

    Automattic Happiness Engineer

    Hi @mlynch1107

    Do you happen to have your ticket number for the WooCommerce ticket(s)? I would be happy to look into this for you if so.

    Thread Starter mlynch1107

    (@mlynch1107)

    Hi m155y5,

    Perfect timing. I started ANOTHER ticket when I made this post. (This is maybe my 5th try) As predicted woocommerce support directed me to stripe. As mentioned stripe doesn’t help. I cant log into a stripe account… Its an endless cycle.

    Tciket number (#3393357)

    Plugin Support Missy a11n

    (@m155y5)

    Automattic Happiness Engineer

    Hi @mlynch1107

    I reviewed the ticket you mentioned and I do understand now why our team is referring you to Stripe for assistance.

    Did you try accessing your account per the instructions on our documentation here?

    If you’re still having trouble, please respond to that ticket and let us know.

    Thread Starter mlynch1107

    (@mlynch1107)

    Yes, I get a generic message saying my account is disabled when i click the link from within the plugin.

    actual verbiage is “this account is no longer active”.

    This message also redirects me to support at stripe… who dont help.

    • This reply was modified 4 months, 2 weeks ago by mlynch1107.
    • This reply was modified 4 months, 2 weeks ago by mlynch1107.
    Plugin Support thenbrent

    (@thenbrent)

    Hi @mlynch1107

    As you know, we have now resolved this issue via our support system and the balance of your account is now in your bank account. Thank you for your patience while we resolved this issue.

    As also mentioned via our support system, I’m terribly sorry for the bad experience you had here. The trouble this situation caused you and your customers is not something we want any merchant to experience with WooCommerce.

    Now that the remainder of your account balance is in your account, I hope your business will continue to be successful and I’m glad to see you’ve been able to continue to operate with alternative payment methods on WooCommerce.

    • This reply was modified 4 months ago by thenbrent.
Viewing 5 replies - 1 through 5 (of 5 total)
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