Support » Plugin: WooCommerce » WooCommerce Payments Currency Conversion

  • Resolved kateharris

    (@kateharris)


    Hey guys,

    I am building a WooCommerce site. It’s more or less done, but it does have a couple of errors to look at before going live.

    The site’s store is aimed worldwide and a few people were able to make some test purchases from other countries. When they were making said test transactions an error popped up for them (which I’m currently working on). They sent over a screenshot of this error and I noticed something else that I hadn’t even thought of.

    The store is based in the UK. When this person went to buy something that costs £7, it simply showed as $7. The same amount but in the wrong currency. I can only assume that this would be the case store wide, regardless of the customer’s local currency. This is the first time I’m building a WooCommerce site, so I am learning as I go.

    I wanted to ask if anyone maybe knows if there is an option somewhere in WooCommerce to change this so that the currency will automatically be applied and the amount adjusted in the correct currency for where the customer is based? Or is it a case to simply add a plugin for this fix?

    Any guidance or help with this would be massively appreciated!

    Thank you,

    Kate

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Margaret S. woo-hc

    (@margaretwporg)

    Hi @kateharris

    Normally, when you change your store currency in WooCommerce → Settings → Currency options, customers are supposed to be charged in that currency.

    I understand that in your case the currency symbol is changing but not the amount! May I know if you are using any additional plugins related to currency conversion? Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    Just checking – are you using WooCommerce Payments plugin? Please note that WooCommerce Payments is a separate plugin, it’s not part of WooCommerce core. You can get in touch with the WooCommerce Payments support team at https://wordpress.org/support/plugin/woocommerce-payments/

    Thread Starter kateharris

    (@kateharris)

    Hey @margaretwporg

    Thank you so much for coming back to me.

    I don’t think I’m using additional plugins related to currency conversion.

    Sure, here’s the System Status

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://mamadeeproducts.co.uk
    Site address (URL): https://mamadeeproducts.co.uk
    WC Version: 6.5.1
    REST API Version: ✔ 6.5.1
    WC Blocks Version: ✔ 7.4.3
    Action Scheduler Version: ✔ 3.4.0
    Log Directory Writable: ✔
    WP Version: 6.0
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_GB
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.3.33
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.36-cll-lve
    Max Upload Size: 8 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 6.5.1
    WC Database Prefix: wp8w_
    Total Database Size: 105.89MB
    Database Data Size: 100.75MB
    Database Index Size: 5.14MB
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    ### Post Type Counts ###
    
    attachment: 84
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    revision: 964
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    wp_global_styles: 2
    wpforms: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (25) ###
    
    Autocomplete WooCommerce Orders: by QuadLayers – 1.5.1
    BackWPup: by Inpsyde GmbH – 3.10.0
    Checkout Plugins - Stripe for WooCommerce: by Checkout Plugins – 1.4.5
    Complianz | GDPR/CCPA Cookie Consent: by Really Simple Plugins – 6.1.6.1
    Complianz - Terms and Conditions: by Really Simple Plugins – 1.0.16
    Creative Mail by Constant Contact: by Constant Contact – 1.5.3
    Elementor Pro: by Elementor.com – 3.7.1
    Elementor: by Elementor.com – 3.6.5
    Embed Calendly: by Embed Calendly
    Shycoder – 3.0
    
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    Site Kit by Google: by Google – 1.75.0
    Jetpack Boost: by Automattic – 1.4.2
    Jetpack: by Automattic – 10.9.1
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    DavidAnderson – 1.22.12
    
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    WooCommerce Shipping & Tax: by WooCommerce – 1.26.0
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    ### Inactive Plugins (1) ###
    
    WooCommerce PayPal Payments: by WooCommerce – 1.8.1
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
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    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
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    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Shop base: #2889 - /store/
    Basket: ❌ Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
    Checkout: ❌ Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
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    Terms and conditions: #3795 - /terms-conditions/
    
    ### Theme ###
    
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    Version: 3.8.2
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    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
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    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### WooCommerce Payments ###
    
    Version: 4.2.0
    Connected to WPCOM: Yes
    Blog ID: 203434058
    Account ID: acct_1KZfNd2EWuHQpEko
    
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    Complete: 194
    Oldest: 2022-05-06 23:43:52 +0000
    Newest: 2022-06-06 12:19:32 +0000
    
    Failed: 8
    Oldest: 2022-06-01 14:07:37 +0000
    Newest: 2022-06-01 14:07:39 +0000
    
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    Generated at: 2022-06-06 12:44:23 +00:00
    

    Yes, I am using the WooCommerce Payments plugin. Should I direct this question to the WooCommerce Payments team instead?

    Plugin Support Sérgio.woo-hc

    (@csnlima)

    Hi @kateharris,

    Thanks for sending the status.

    Yes, I am using the WooCommerce Payments plugin. Should I direct this question to the WooCommerce Payments team instead?

    WooCommerce Payments allows for “multi-currency”. You can check if this is enabled in
    WooCommerce > Settings > Multi-currency (Check this image)

    If it is, please delete the currencies you don’t want by clicking the trash bin.

    If the option is not enable, then, you can get in touch with the WooCommerce Payments support team at https://wordpress.org/support/plugin/woocommerce-payments/

    I hope this information helps.

    Best,

    Plugin Support Margaret S. woo-hc

    (@margaretwporg)

    This thread has been inactive for a bit, so I’m going to mark it closed. Hopefully, you were able to proceed as advised.

    Please feel free to open a new thread if you have any other questions.

    Thread Starter kateharris

    (@kateharris)

    Hey @margaretwporg & @csnlima

    I do apologise for coming back to you so late.

    I have been working with other parties involved to help me with this.

    I have now created accounts with both Open exchange rates and API Layer. I wanted to add their API’s into the site to pull in the most accurate currency conversion amounts. I couldn’t see how to do this with either platform, so I asked them for a hand. Open exchange rates told me to ask in a woo commerce or WordPress forum for help as they can only help if there’s an issue with a particular exchange rate and API Layer haven’t responded to me at all.

    I know this is a bit off topic, but would either of you know where I actually place their API keys into the site. They provided a couple of lines of code too and I don’t know where to add those or if I need to add them anywhere at all?

    I have created a live staging environment of this site to have a play around. If it helps, here is the URL

    https://mamadeeproducts.co.uk/mamadee1/

    Thank you again for all your help with this. It really is appreciated.

    Thank you,

    Kate

    Plugin Support Mirko P. woo-hc

    (@rainfallnixfig)

    Hi Kate,

    Thanks for getting back to us.

    Can I ask you to copy your last message and paste it into a new thread on this forum, so we can take a look and respond to your inquiry? I’m asking this because the thread is already closed and you’re needing help with a different topic. We generally like to stick to one topic per thread so it’s easier to search for other users having a similar issue.

    Cheers.

    Thread Starter kateharris

    (@kateharris)

    Hey @rainfallnixfig

    No worries. I’ll do that now

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