Woocommerce payments Account restricted

Resolved carolinesianholder
(@carolinesianholder)

1 year, 10 months ago

Hi there,

I’ve seen that others have had this issue and were told to create a support ticket. I have done so, twice actually, the first time 10 days ago, and still haven’t had any answer.

I have set up woocommerce payments in one of our sites with no issue. We now want to set it up in our US version of the site, but if I attempt to access the settings on that site I’m told the account is restricted and get this message “There was a problem redirecting you to the account dashboard. Please try again.”

When others have said they have experienced the same issue they were directed to create a support ticket.

Does anyone have any ideas please?

Viewing 6 replies - 1 through 6 (of 6 total)

Igor H
(@ihereira)

1 year, 10 months ago

Hello,

For better assistance, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread.

Best.

Thread Starter carolinesianholder
(@carolinesianholder)

1 year, 10 months ago

Hi @ihereira

thanks for coming back to me. I have done as you suggested, although this is now my third ticket for the same matter with no response to the first two.

Hoping this one will result in a response and a solution.

Best regards
Caroline

Plugin Support Leo a11n
(@leoa11n)

1 year, 10 months ago

Hi @carolinesianholder

We have responded to your ticket (one last Thursday, and your most recent one a few minutes ago). Please check your spam folder if you do not see it in your inbox.

Thread Starter carolinesianholder
(@carolinesianholder)

1 year, 10 months ago

HI @leoa11n

thanks so much for your answer. This is a bit embarrassing but I can see the old email address in the woocommerce profile, which is why I haven’t received it. I can’t see a way to change that in our account, is it possible to correct it please?

So sorry!

Caroline

xue28 (woo-hc)
(@xue28)

1 year, 10 months ago

Hi @carolinesianholder

Are you referring to changing the email address associated with your WooCommerce profile?

If so, then please refer to this support documentation about Switching WooCommerce.com Accounts .

Hope this helps!

Thread Starter carolinesianholder
(@carolinesianholder)

1 year, 10 months ago

Hi @xue28

we sorted it, thanks very much for your response.

Viewing 6 replies - 1 through 6 (of 6 total)

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