Support » Plugin: WooCommerce Payments » WooCommerce Payments

  • Resolved bekemarket

    (@bekemarket)


    I have received a notification that WooCommerce Payments needs to be updated, from 2.4.0 to 2.5.0 however whenever I try to update it keeps saying that the update failed. All my other apps have updated but this one keeps failing. It keeps saying “Update package not available” Please help!

    • This topic was modified 1 month, 3 weeks ago by bekemarket.
    • This topic was modified 1 month, 3 weeks ago by bekemarket.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Hi there!

    This does sound frustrating. For this issue, do you mind downloading a fresh copy of WooCommerce Payments from the marketplace? Then, you can install the extension again (Plugins -> Add New -> Upload Plugin) which should allow a forced update.

    Please let us know if you have any other trouble with this.

    Thread Starter bekemarket

    (@bekemarket)

    I tried that and it did not work

    Hi @bekemarket,

    Looks like a few other users have reported this as well.

    I found that our team is working on fixing this issue.

    Meanwhile a temporary solution would be updating the plugin manually with the plugin files not from the WooCommerce.com Product Page but from this link: https://downloads.wordpress.org/plugin/woocommerce-payments.2.5.0.zip

    Try it out, but if you need more help, please let me know!

    @bekemarket – I had the same problem. Per @rahul020691’s suggestion, I manually updated the plugin, and the issue seems to be resolved.

    Good luck!

    (@rahul020691 seems like you answer worked for me. The plugin update the way you suggested. I looked thru my woocom setup seems ok nothing changed. I’m wondering if affects the payments? Should I put in test mode to verify still accept payments?

    Thank you

    Plugin Support Thu P. a11n

    (@thup90)

    Hi @breaie ,

    I’m wondering if affects the payments? Should I put in test mode to verify still accept payments?

    Sure, I’d recommend testing on a staging site and putting WooCommerce Payments to test mode on there.

    If your host doesn’t offer that option, I’d recommend WP Staging for quickly copying your site to a staging environment.

    In the documentation below, you’ll find instruction for testing WooCommerce Payments:

    https://docs.woocommerce.com/document/payments/testing/

    Plugin Support Nico – a11n

    (@nicolamustone)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 7 replies - 1 through 7 (of 7 total)
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