Title: Woocommerce order Failed Bug Last modified: May 28, 2021 --- # Woocommerce order Failed Bug * Resolved [Anzi](https://wordpress.org/support/users/ansarul121/) * (@ansarul121) * [4 years, 11 months ago](https://wordpress.org/support/topic/woocommerce-payment-failed-bug/) * Hi Guys * I am facing woocommerce transaction issue with some message coming in between the transaction: There was an error in this transaction: Oops! We had a problem processing your order. Error code 403 occurred. * All paid order status getting failed order, we are using , Paypal, secure pay, afterpay, all gateways having the same issue * Please have a look at snapshot with order status: [https://snipboard.io/ImAziK.jpg](https://snipboard.io/ImAziK.jpg) the snapshot with the same order with notes: [https://snipboard.io/aIhiNm.jpg](https://snipboard.io/aIhiNm.jpg) * Thanks! - This topic was modified 4 years, 11 months ago by [Anzi](https://wordpress.org/support/users/ansarul121/). * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwoocommerce-payment-failed-bug%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 10 replies - 1 through 10 (of 10 total) * Plugin Support [Cara](https://wordpress.org/support/users/dcka/) * (@dcka) * [4 years, 11 months ago](https://wordpress.org/support/topic/woocommerce-payment-failed-bug/#post-14493898) * Hi, [@ansarul121](https://wordpress.org/support/users/ansarul121/)! * The 403 error is often indicative of issues with your site’s server environment. Can you please see if any of the solutions in this guide help with your issue? * [https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-403-forbidden-error-in-wordpress/](https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-403-forbidden-error-in-wordpress/) * Thread Starter [Anzi](https://wordpress.org/support/users/ansarul121/) * (@ansarul121) * [4 years, 11 months ago](https://wordpress.org/support/topic/woocommerce-payment-failed-bug/#post-14495635) * Hi [@dcka](https://wordpress.org/support/users/dcka/) Thanks for sharing the article I have identified the error 403 it’s getting from another plugin I have integrated MYOB integration when woocomerce unable to create myob getting error 403 * I have reported order failed its something issue in the woocommece , when the payment status paid it should be updated Processing, unfortunately getting failed * Thread Starter [Anzi](https://wordpress.org/support/users/ansarul121/) * (@ansarul121) * [4 years, 11 months ago](https://wordpress.org/support/topic/woocommerce-payment-failed-bug/#post-14496603) * Hi Guys I have disabled the MYOB plugin * Now the having error transaction failed ( error: There was an error in this transaction: Customer UID Not Found) all payment gateway please look the snapshot: [https://paste.pics/58bbcdaaa3b392954fb9d8fac7ed0f16](https://paste.pics/58bbcdaaa3b392954fb9d8fac7ed0f16) * Show the error orders getting failed but I am receiving the payment successfully paid and getting payment in the Paypal * Something strange , please help - This reply was modified 4 years, 11 months ago by [Anzi](https://wordpress.org/support/users/ansarul121/). * Thread Starter [Anzi](https://wordpress.org/support/users/ansarul121/) * (@ansarul121) * [4 years, 11 months ago](https://wordpress.org/support/topic/woocommerce-payment-failed-bug/#post-14496604) * This is my system report: * ``` ### WordPress Environment ### WordPress address (URL): https://www.optislim.com.au Site address (URL): 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wp_woocommerce_bundled_items: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpzc_pincodes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_yith_wcwl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_yith_wcwl_lists: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_yoast_indexable: Data: 2.52MB + Index: 2.20MB + Engine InnoDB wp_yoast_indexable_hierarchy: Data: 0.14MB + Index: 0.20MB + Engine InnoDB wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_yoast_seo_links: Data: 0.13MB + Index: 0.09MB + Engine InnoDB ### Post Type Counts ### acf-field: 90 acf-field-group: 7 afterpay_quote: 60 attachment: 621 block: 15 br_labels: 5 custom_css: 2 custom-css-js: 19 extra_product_tab: 3 gotmls_quarantine: 3 lshowcase: 5 mc4wp-form: 1 nav_menu_item: 57 oembed_cache: 16 page: 40 polylang_mo: 3 post: 17 product: 102 program: 3 review: 7 revision: 733 ris_gallery: 1 seedprod: 1 shop_coupon: 12 shop_order: 7427 shop_order_refund: 419 shortcoder: 3 tm_global_cp: 8 vc_settings_preset: 3 wacv_email_template: 3 wpcf7_contact_form: 3 wpcf7r_action: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (51) ### PW Advanced Woo Reporting: by Proword – 5.7 Add Admin CSS: by Scott Reilly – 2.0 Advanced Custom Fields PRO: by Elliot Condon – 5.9.6 WooCommerce Advanced Product Labels: by BeRocket – 1.2.2.3 Afterpay Gateway for WooCommerce: by Afterpay – 3.1.0 Ajax Cart AutoUpdate for WooCommerce: by taisho – 1.5.5 All-in-One WP Migration Multisite Extension: by ServMask – 4.10 All-in-One WP Migration: by ServMask – 7.43 Autoptimize: by Frank Goossens (futtta) – 2.8.4 Checkout Countdown for WooCommerce Pro: by Puri.io – 3.1.4 Child Theme Configurator: by Lilaea Media – 2.5.8 Coming Soon Page, Maintenance Mode & Landing Pages by 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WooCommerce: by WebToffee – 1.3.0 ### Inactive Plugins (1) ### Header Footer Code Manager: by 99robots – 1.1.10 ### Settings ### API Enabled: – Force SSL: – Currency: AUD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: bundle (bundle) composite (composite) external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #17 - /shop/ Cart: #18 - /cart/ Checkout: #19 - /checkout/ My account: #20 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: optislim-child Version: 1.3.4.1598162246 Author URL: # Child Theme: ✔ Parent Theme Name: Kapee Parent Theme Version: 1.3.11 Parent Theme Author URL: https://presslayouts.com/ WooCommerce Support: ✔ ### Templates ### Overrides: optislim-child/woocommerce/archive-product.php optislim-child/woocommerce/cart/cart-shipping.php optislim-child/woocommerce/cart/cart-totals.php optislim-child/woocommerce/cart/cart.php kapee/woocommerce/cart/cross-sells.php optislim-child/woocommerce/cart/mini-cart.php version 3.7.0 is out of date. The core version is 5.2.0 optislim-child/woocommerce/checkout/form-checkout.php optislim-child/woocommerce/content-product.php optislim-child/woocommerce/content-single-product.php optislim-child/woocommerce/content-widget-product.php optislim-child/woocommerce/global/quantity-input.php optislim-child/woocommerce/loop/loop-end.php optislim-child/woocommerce/loop/loop-start.php optislim-child/woocommerce/loop/pagination.php optislim-child/woocommerce/loop/result-count.php optislim-child/woocommerce/myaccount/form-login.php version 3.6.0 is out of date. The core version is 4.1.0 optislim-child/woocommerce/single-product/add-to-cart/variable.php optislim-child/woocommerce/single-product/product-image.php optislim-child/woocommerce/single-product/product-thumbnails.php optislim-child/woocommerce/single-product/related.php optislim-child/woocommerce/single-product/short-description.php optislim-child/woocommerce/single-product/tabs/tabs.php optislim-child/woocommerce/single-product/title.php optislim-child/woocommerce/single-product/up-sells.php optislim-child/woocommerce/single-product-reviews.php version 3.6.0 is out of date. The core version is 4.3.0 optislim-child/woocommerce/content-product_cat.php version 2.6.1 is out of date. The core version is 4.7.0 Outdated Templates: ❌ Learn how to update ### Composite Products ### Database Version: 8.0.2 Loopback Test: ✔ Template Overrides: – ### Product Bundles ### Database Version: 6.8.0 Loopback Test: ✔ Template Overrides: optislim-child/woocommerce/composited-product/bundle-product.php optislim-child/woocommerce/single-product/bundled-item-optional.php optislim-child/woocommerce/single-product/bundled-product-simple.php ### Action Scheduler ### Complete: 1,886 Oldest: 2021-05-29 10:30:15 +1000 Newest: 2021-05-29 10:33:00 +1000 ### Status report information ### Generated at: 2021-05-29 10:50:03 +10:00 ``` * Plugin Support [slash1andy](https://wordpress.org/support/users/slash1andy/) * (@slash1andy) * Automattic Happiness Engineer * [4 years, 11 months ago](https://wordpress.org/support/topic/woocommerce-payment-failed-bug/#post-14496809) * Hey again! * The error you are seeing is not coming from WooCommerce: There was an error in this transaction: Customer UID Not Found * That is definitely not coming from WooCommerce. * This kind of problem is usually caused by a conflict with your theme or with another plugin.   The best way to determine this is to: - Temporarily switch your theme to [Storefront](https://www.woocommerce.com/storefront/) - Disable all plugins except for WooCommerce - Repeat the action that is causing the problem * If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. [You can find a more detailed explanation on how to do a conflict test here.](https://docs.woocommerce.com/document/how-to-test-for-conflicts/) * Thread Starter [Anzi](https://wordpress.org/support/users/ansarul121/) * (@ansarul121) * [4 years, 11 months ago](https://wordpress.org/support/topic/woocommerce-payment-failed-bug/#post-14501733) * Hi Guys * I can see some error in the woocommerce JS file please have a look below the log * ``` Mon May 31 05:46:52.847356 2021] [pagespeed:warn] [pid 32431:tid 140410936489728] [mod_pagespeed 1.13.35.2-0 @32431] Fetch timed out for https://www.optislim.com.au/wp-content/plugins/woocommerce/assets/js/frontend/cart-fragments.min.js,qver=5.3.0.pagespeed.ce.Ua9ddn8DAP.js [Mon May 31 05:46:52.847430 2021] [pagespeed:warn] [pid 32431:tid 140410936489728] [mod_pagespeed 1.13.35.2-0 @32431] https://www.optislim.com.au/wp-content/plugins/woocommerce/assets/js/frontend/cart-fragments.min.js,qver=5.3.0.pagespeed.ce.Ua9ddn8DAP.js resource_404_count: not found (404) ``` * Thread Starter [Anzi](https://wordpress.org/support/users/ansarul121/) * (@ansarul121) * [4 years, 11 months ago](https://wordpress.org/support/topic/woocommerce-payment-failed-bug/#post-14501849) * Here the error snapshot: [https://prnt.sc/13mes51](https://prnt.sc/13mes51) * Error message : There was an error in this transaction : Customer UID Not Found * All payment gateway having the same error message * Can you please help me how can I resolve the issue * Thanks! * [Sunday Ukafia](https://wordpress.org/support/users/sukafia/) * (@sukafia) * [4 years, 11 months ago](https://wordpress.org/support/topic/woocommerce-payment-failed-bug/#post-14502946) * Hi [@ansarul121](https://wordpress.org/support/users/ansarul121/), * Could you please confirm if you attempted the conflict test we recommended earlier? * > Can you please help me how can I resolve the issue * We highly recommend doing a conflict test to help your narrow down where that error is coming from. You’ll find the steps here: [https://docs.woocommerce.com/document/how-to-test-for-conflicts/](https://docs.woocommerce.com/document/how-to-test-for-conflicts/) * Plugin Support [abwaita a11n](https://wordpress.org/support/users/abwaita/) * (@abwaita) * [4 years, 11 months ago](https://wordpress.org/support/topic/woocommerce-payment-failed-bug/#post-14527191) * Hi [@ansarul121](https://wordpress.org/support/users/ansarul121/), * It’s been a while since we last heard from you and we might mark this thread as resolved soon for the health of the forum. * Just checking, were you able to carry out the conflict test above? * We’ll be happy to get an update. Thanks. * Plugin Support [abwaita a11n](https://wordpress.org/support/users/abwaita/) * (@abwaita) * [4 years, 11 months ago](https://wordpress.org/support/topic/woocommerce-payment-failed-bug/#post-14553944) * Hi, * We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! * If you have further questions, please feel free to open a new topic. * Thanks. Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Woocommerce order Failed Bug’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [WooCommerce Bug](https://wordpress.org/support/topic-tag/woocommerce-bug/) * 10 replies * 5 participants * Last reply from: [abwaita a11n](https://wordpress.org/support/users/abwaita/) * Last activity: [4 years, 11 months ago](https://wordpress.org/support/topic/woocommerce-payment-failed-bug/#post-14553944) * Status: resolved