Woocommerce payment confirmation time out

  • sometimeska

    (@sometimeska)


    2 years, 7 months ago

    Hi,
    this is an intermittent error. the merchant who accepts payment says they have contacted woocommerce with no luck, but that it happens on many other websites that they supply their services to, who also use woocommerce . Payment goes through successfully but then there is an error communicating with my website and so the invoice is not generated and the item is not marked as sold. I have removed the customer’s name and email address.

    Here is the log:

    
09-13-2021 @ 18:07:23 - 
----------
PayFast ITN call received
----------
09-13-2021 @ 18:07:23 - Get posted data
09-13-2021 @ 18:07:23 - PayFast Data: Array
(
    [m_payment_id] => 422013
    [pf_payment_id] => 60374074
    [payment_status] => COMPLETE
    [item_name] => Moving On - 422013
    [item_description] => New order from Moving On
    [amount_gross] => 45.00
    [amount_fee] => -2.30
    [amount_net] => 42.70
    [custom_str1] => wc_order_aMs7hhsYqzPhv
    [custom_str2] => WooCommerce/5.6.0; https://movingon.co.za
    [custom_str3] => 422013
    [custom_str4] => 
    [custom_str5] => 
    [custom_int1] => 
    [custom_int2] => 
    [custom_int3] => 
    [custom_int4] => 
    [custom_int5] => 
    [name_first] => xxxx
    [name_last] => xxxxxxxxxx
    [email_address] => xxxxxxxxxxxxxx
    [merchant_id] => 13495734
    [signature] => e19e16612a8eb7c5d8426f4522509d1e
)

09-13-2021 @ 18:07:23 - Verify security signature
09-13-2021 @ 18:07:23 - Signature = valid
09-13-2021 @ 18:07:23 - Verify source IP
09-13-2021 @ 18:07:23 - Valid IPs:
Array
(
    [0] => 34.107.176.71
    [1] => 41.74.179.211
    [2] => 41.74.179.203
    [3] => 41.74.179.201
    [4] => 41.74.179.218
    [5] => 41.74.179.200
    [6] => 41.74.179.212
    [7] => 197.97.145.156
    [9] => 41.74.179.217
    [10] => 41.74.179.204
    [11] => 41.74.179.194
    [12] => 41.74.179.196
    [13] => 41.74.179.210
    [14] => 41.74.179.195
    [15] => 41.74.179.193
    [16] => 41.74.179.197
    [17] => 197.97.145.149
    [18] => 197.97.145.148
    [19] => 197.97.145.150
    [20] => 197.97.145.145
)

09-13-2021 @ 18:07:23 - Verify data received
09-13-2021 @ 18:07:23 - Host = https://www.payfast.co.za/eng/query/validate
09-13-2021 @ 18:07:23 - Params = Array
(
    [m_payment_id] => 422013
    [pf_payment_id] => 60374074
    [payment_status] => COMPLETE
    [item_name] => Moving On - 422013
    [item_description] => New order from Moving On
    [amount_gross] => 45.00
    [amount_fee] => -2.30
    [amount_net] => 42.70
    [custom_str1] => wc_order_aMs7hhsYqzPhv
    [custom_str2] => WooCommerce/5.6.0; https://movingon.co.za
    [custom_str3] => 422013
    [custom_str4] => 
    [custom_str5] => 
    [custom_int1] => 
    [custom_int2] => 
    [custom_int3] => 
    [custom_int4] => 
    [custom_int5] => 
    [name_first] => xxxxxx
    [name_last] => xxxxxxxxxxxxx
    [email_address] => xxxxxxxxxxxx
    [merchant_id] => 13495734
)

09-13-2021 @ 18:08:33 - Response error:
WP_Error Object
(
    [errors] => Array
        (
            [http_request_failed] => Array
                (
                    [0] => cURL error 28: Operation timed out after 70001 milliseconds with 0 bytes received
                )

        )

    [error_data] => Array
        (
        )

    [additional_data:protected] => Array
        (
        )

)

09-13-2021 @ 18:08:33 - Error occurred: Bad access of page
09-13-2021 @ 18:08:33 - 
----------
End ITN call
    • This topic was modified 2 years, 7 months ago by Yui.
    • This topic was modified 2 years, 7 months ago by Yui. Reason: formatting
Viewing 4 replies - 1 through 4 (of 4 total)
  • 3 Sons Development – a11n

    (@3sonsdevelopment)

    2 years, 7 months ago

    Hi @sometimeska,

    Have you tried disabling any server firewalls or security plugins? Often with “off-site” payments like PayFast or PayPal, the server blocks updates unintentionally. That can cause orders to remain “pending payment” even though they have been paid for.

    Let us know what you find out.

    Thanks

    Thread Starter sometimeska

    (@sometimeska)

    2 years, 7 months ago

    Thanks for the reply. What setting do I make in order to allow for security firewalls to operate but to let these updates through? I can’t turn off my firewall completely for something that only happens every now and then.

    Joey – a11n

    (@jricketts4)

    2 years, 6 months ago

    Hi @sometimeska – turning off the firewall will only be intermittent, to see if that actually fixes the problem. As for the correct settings, that’s going to highly depend on which plugin you’re using to create that firewall.

    Can you send us a copy of your site’s system status report so that we can check over a few things? You can find that at: WP Dashboard > WooCommerce > Status > ‘Get system report’

    Thread Starter sometimeska

    (@sometimeska)

    2 years, 6 months ago

    Sorry for the slow reply !!!

    
### WordPress Environment ###

WordPress address (URL): https://movingon.co.za
Site address (URL): https://movingon.co.za
WC Version: 5.7.1
REST API Version: ✔ 5.7.1
WC Blocks Version: ✔ 5.7.2
Action Scheduler Version: ✔ 3.2.1
WC Admin Version: ✔ 2.6.5
Log Directory Writable: ✔
WP Version: 5.8.1
WP Multisite: ✔
WP Memory Limit: 512 MB
WP Debug Mode: ✔
WP Cron: ✔
Language: en_ZA
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.24
PHP Post Max Size: 32 MB
PHP Time Limit: 120
PHP Max Input Vars: 3500
cURL Version: 7.52.1
OpenSSL/1.0.2u

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.21-MariaDB-1:10.4.21+maria~stretch
Max Upload Size: 250 KB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

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WC Database Prefix: wp_
Total Database Size: 5534.35MB
Database Data Size: 3759.96MB
Database Index Size: 1774.39MB
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wp_wc_customer_lookup: Data: 0.42MB + Index: 0.27MB + Engine InnoDB
wp_wc_deposits_payment_plans: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_deposits_payment_plans_schedule: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 2.52MB + Index: 2.39MB + Engine InnoDB
wp_wc_order_stats: Data: 1.52MB + Index: 1.11MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 6.52MB + Index: 12.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_zapier_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfblockediplog: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfconfig: Data: 1.39MB + Index: 0.00MB + Engine InnoDB
wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilemods: Data: 10.52MB + Index: 0.00MB + Engine InnoDB
wp_wfhits: Data: 1.25MB + Index: 0.23MB + Engine InnoDB
wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfknownfilelist: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wflogins: Data: 0.33MB + Index: 0.13MB + Engine InnoDB
wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woodmart_wishlists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woodmart_wishlist_products: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpaie_file_manager: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpr_rucss_resources: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wpr_rucss_used_css: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_indexable: Data: 17.55MB + Index: 6.55MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.22MB + Index: 0.36MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_yoast_seo_meta: Data: 7.52MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 8001
blocks: 1
cms_block: 5
cred-form: 3
custom_css: 2
dd_layouts: 3
mc-events: 1
nav_menu_item: 19
oembed_cache: 92
page: 30
post: 4
product: 6331
revision: 6
sales-event: 2
seedprod: 3
shop_coupon: 1
shop_order: 12506
shop_order_refund: 283
sidebar: 1
tribe_events: 57
tribe_organizer: 20
tribe_venue: 18
tribe-ea-record: 2
view: 13
view-template: 22
waef: 75
wcfm_memberships: 1
woodmart_slide: 7
wp_router_page: 1
wp-types-group: 6

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ❌Error messages should not be shown to visitors.

### Active Plugins (25) ###

Code Snippets: by Code Snippets Pro – 2.14.2
Google Tag Manager for WordPress: by Thomas Geiger – 1.13.1
The Events Calendar PRO: by The Events Calendar – 5.9.0
WPBakery Page Builder: by Michael M - WPBakery.com – 6.7.0
Toolset Layouts: by OnTheGoSystems – 2.6.10
WordPress Meta Data & Taxonomies Filter (MDTF): by realmag777 – 2.2.7.2
The Events Calendar: by The Events Calendar – 5.9.0
Toolset Blocks: by OnTheGoSystems – 1.6.1
Toolset Types: by OnTheGoSystems – 3.4.14
WCFM - WooCommerce Frontend Manager - Groups & Staffs: by WC Lovers – 3.4.6
WCFM - WooCommerce Frontend Manager - Ultimate: by WC Lovers – 6.5.7
WCFM - WooCommerce Frontend Manager: by WC Lovers – 6.5.11
WCFM - WooCommerce Multivendor Marketplace: by WC Lovers – 3.4.10
WCFM - WooCommerce Multivendor Membership: by WC Lovers – 2.9.10
WooCommerce Advanced Extra Fees: by idomit – 1.0.8
WooCommerce Cart Stock Reducer: by James Golovich – 3.75
WooCommerce Deposits: by WooCommerce – 1.5.7
WooCommerce Min/Max Quantities: by WooCommerce – 2.4.24
WooCommerce PayFast Gateway: by WooCommerce – 1.4.19
WooCommerce Automatic Payment Status: by WP Desk – 1.6.6
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.9.3
Toolset WooCommerce Blocks: by OnTheGoSystems – 3.1.2
WooCommerce: by Automattic – 5.7.1
WP Rocket: by WP Media – 3.9.4
WP Desk Helper: by WP Desk – 1.7.0

### Inactive Plugins (23) ###

Classic Editor: by WordPress Contributors – 1.6.2
Contact Form 7: by Takayuki Miyoshi – 5.4.2
Debug Bar: by wordpressdotorg – 1.1.2
Envato Market: by Envato – 2.0.6
Health Check & Troubleshooting: by The WordPress.org community – 1.4.5
Insert Headers and Footers: by WPBeginner – 1.6.0
Nextend Social Login: by Nextendweb – 3.0.29
Order Hours Scheduler Branding: by BizSwoop a CPF Concepts
LLC Brand – 1.0.1

Query Monitor: by John Blackbourn – 3.7.1
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
SeedProd Pro: by SeedProd – 6.3.1
Temporary Login Without Password: by StoreApps – 1.6.15
Toolset Forms: by OnTheGoSystems – 2.6.12
Toolset Forms Commerce: by OnTheGoSystems – 1.8.4
WC Custom Add to Cart labels: by Rynaldo Stoltz – 1.3
WooCommerce PDF Invoice: by RightPress – 3.2.1
WooSidebars: by WooCommerce – 1.4.5
Wordfence Security: by Wordfence – 7.5.5
WordPress Importer: by wordpressdotorg – 0.7
WP Debugging: by Andy Fragen – 2.11.1
WPForce Logout: by Sanjeev Aryal – 1.4.5
WP Mail Logging: by Wysija – 1.9.9
WPMU DEV Dashboard: by WPMU DEV – 4.10.6

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

Health Check Troubleshooting Mode: by  – 1.7.2

### Settings ###

API Enabled: ✔
Force SSL: –
Currency: ZAR (R)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔

### WC Pages ###

Shop base: #10 - /second-hand-household-goods/shop/
Basket: #11 - /basket/
Checkout: #12 - /checkout/
My account: #13 - /my-account/
Terms and conditions: #6383 - /second-hand-household-goods/shop/terms-and-conditions/

### Theme ###

Name: Flatsome Child
Version: 3.0
Author URL: 
Child Theme: ✔
Parent Theme Name: Flatsome
Parent Theme Version: 3.14.2
Parent Theme Author URL: http://www.uxthemes.com/
WooCommerce Support: ✔

### Templates ###

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/terms.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product-cat.php
flatsome/woocommerce/content-product.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/content-widget-product.php
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/add-to-cart/variable.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php
flatsome/woocommerce/single-product.php
flatsome/woocommerce/content-product_cat.php

### Action Scheduler ###

Canceled: 6,808,984
Oldest: -0001-11-30 01:52:00 +0152
Newest: -0001-11-30 01:52:00 +0152

Complete: 6,325
Oldest: 2021-09-04 15:25:57 +0200
Newest: 2021-10-05 09:15:36 +0200

Failed: 75,614
Oldest: 2020-10-21 11:07:39 +0200
Newest: 2021-09-08 13:08:10 +0200

In-progress: 1
Oldest: –
Newest: –

Pending: 4
Oldest: 2021-10-05 14:35:43 +0200
Newest: 2021-10-08 13:10:52 +0200

### Status report information ###

Generated at: 2021-10-05 14:36:34 +02:00
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