Support » Fixing WordPress » WooCommerce Password Reset Issue: RESOLVED

  • Resolved joekarns


    There’s been a few posts about this issue and I’d like to share my solution with others so you may benefit from it.

    Issue: Users are experiencing an endless loop of password reset; continually being sent back to the initial reset screen after clicking the reset link provided in the auto-reset email.


    I found the issue and resolved this. It didn’t have anything to do with the woocommerce settings. It had to do with caching at the server/hosting level in some way.

    For future reference, here’s what the support rep from WPEngine (hosting) said he did to set up a rule so the “my account” and “lost password” pages never get cached on the server side:

    “I did a Varnish exclusion for everything along the path of ^/my-account”


Viewing 4 replies - 1 through 4 (of 4 total)
  • Joe! Thank you for posting this. We’re having the same issue and it saved a ton of time (we host with WP Engine too).

    Thank you. Also with WP Engine. This tip-off saved a lot of time.

    • This reply was modified 3 years, 10 months ago by wambrose.

    OMG! I was having the same issue… also with WP Engine. At first they told me to set up a staging site and selectively test with plugin removal/deactivation.

    Your way sounds a whole lot better


    I am having the same issue with WP Engine. Now all are working fine for me.
    I have contacted wp-engine supporter and they have fixed that issue!.

    !!It’s cache problem

Viewing 4 replies - 1 through 4 (of 4 total)
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