Hi there,
Thanks for reaching out.
The Customer Invoice / Order details email is only available as a manual order action inside the order details screen.
Customers should receive New order emails automatically, which contain the details of the order, including the amount.
Best,
Ok, new order email for customer automatically does not work, I think it is this : ‘Processing order’
All other emails work.
Hi there,
This kind of problem is usually caused by a conflict with your theme or with another plugin.
The best way to determine this is to:
- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce
- Repeat the action that is causing the problem
If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.
Best,
And if I see problem after completing the conflict test ?
Hi @milicis
Firstly, you’ll want to see if the emails are being correctly generated and sent. You can do this by installing a plugin like WP Mail Logging (https://wordpress.org/plugins/wp-mail-logging/), and placing a test order.
If they are being generated, then there is a good possibility that the server is blocking them from being sent. I will recommend you search for a dedicated SMTP Provider as documented here:
https://docs.woocommerce.com/document/email-faq/#section-5
Also, here is a great guide from MailPoet that will be super helpful for you in which talks about this issue:
https://www.mailpoet.com/blog/woocommerce-email-not-sending/
Let us know how it goes!
