Support » Plugin: WooCommerce » Woocommerce Orders Not Displayed In Dashboard

  • Hi I recently set up a new site for an existing client so they can sell liquid lipsticks at the moment there are only 3 products, but the problem is that none of the orders are displayed in the dashboard.
    When I navigate to the orders page all I see is an empty list and the details for each order are not displayed, when I click any of the links marked Bin, Pending Payment, Processing, Completed or Cancelled tthe list is empty and no details for the orders are displayed.
    Fortunately my client receives all the relevant details in an email so they are able to fulfill each order.
    here is the system status report

    ### WordPress Environment ###
    
    Home URL: http://www.jordanaticia.co.uk
    Site URL: http://www.jordanaticia.co.uk
    WC Version: 2.6.4
    Log Directory Writable: 
    WP Version: 4.6.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: 
    Language: en_GB
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 5.6.25
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.36.0
    OpenSSL/1.0.1e
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.31
    Max Upload Size: 2 MB
    Default Timezone is UTC: 
    fsockopen/cURL: 
    SoapClient: 
    DOMDocument: 
    GZip: 
    Multibyte String: 
    Remote Post: 
    Remote Get:  wp_remote_get() failed. The WooCommerce plugin updater won't work with your server. Contact your hosting provider. Error: cURL error 28: Resolving timed out after 5515 milliseconds
    
    ### Database ###
    
    WC Database Version: 2.6.4
    : 
    woocommerce_sessions: 
    woocommerce_api_keys: 
    woocommerce_attribute_taxonomies: 
    woocommerce_downloadable_product_permissions: 
    woocommerce_order_items: 
    woocommerce_order_itemmeta: 
    woocommerce_tax_rates: 
    woocommerce_tax_rate_locations: 
    woocommerce_shipping_zones: 
    woocommerce_shipping_zone_locations: 
    woocommerce_shipping_zone_methods: 
    woocommerce_payment_tokens: 
    woocommerce_payment_tokenmeta: 
    
    ### Active Plugins (7) ###
    
    Meta Slider: by Matcha Labs – 3.3.7
    Sitemap Generator for Webmasters: by Iwebslog – 1.5
    Page Builder by SiteOrigin: by SiteOrigin – 2.4.15
    SiteOrigin Widgets Bundle: by SiteOrigin – 1.7.1
    Super Simple Contact Form: by bitacre – 1.6.1
    TinyMCE Advanced: by Andrew Ozz – 4.4.1
    WooCommerce: by WooThemes – 2.6.4
    
    ### Settings ###
    
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    
    ### API ###
    
    API Enabled: 
    
    ### WC Pages ###
    
    Shop Base: #11 - /shop/
    Basket: #12 - /basket/
    Checkout: #13 - /checkout/
    My Account: #14 - /my-account/
    
    ### Taxonomies ###
    
    Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    ### Theme ###
    
    Name: SiteOrigin North
    Version: 1.2.5
    Author URL: http://siteorigin.com/
    Child Theme:  – If you're modifying WooCommerce on a parent theme you didn't build personally
    then we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: 
    
    ### Templates ###
    
    Overrides: Your theme has a woocommerce.php file. You will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
    Overrides: siteorigin-north/woocommerce/cart/cart.php
    siteorigin-north/woocommerce/cart/mini-cart.php
    siteorigin-north/woocommerce/checkout/form-checkout.php
    siteorigin-north/woocommerce/loop/add-to-cart.php
    siteorigin-north/woocommerce/loop/pagination.php
    siteorigin-north/woocommerce/product-searchform.php
    siteorigin-north/woocommerce/single-product/add-to-cart/simple.php
    siteorigin-north/woocommerce/single-product/meta.php
    siteorigin-north/woocommerce/single-product-reviews.php
    
    

    Any help or advice to resolve this problem will be much appreciated this is the first time I have used Woocommerce.
    Pete
    Likkle more

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Con Schneider

    (@conschneider)

    Automattic Happiness Engineer

    Hi there,

    I would check for conflict first.
    I wrote a help article on how to do so here: http://conschneider.de/how-to-check-and-resolve-conflict-in-wordpress-and-woocommerce/ – it includes a checklist which you might find helpful.

    Hi Con, thanks for the reply and link to the article that will be very useful this is the first time I have used Woocommerce.
    Pete
    Likkle more

    I have finally resolved the issue with details for orders not being displayed o the Orders page.
    The active theme is the North theme by Siteorigin which provides Woocommerce support is up to date and the WordPress core is also up to date, all the plugins are also up to date, so I knew there was no issue with the WordPress, the theme or any plugins needing updating.
    So I disabled all the none Siteorigin plugins one by one and I had the Orders page open in a separate tab, after disabling a plugin I switched tabs and refreshed the page to see if there was any change, unfortunately each time the details for the orders were not displayed.
    On the Woocommerce system status page everything was cook and curry green ticks everywhere, but the day after I checked for a plugin conflict there was an error for remote GET so I created a support ticket with my host and they disabled something in the firewall and this fixed the issue.
    When I looked at the source code for the Orders page I could see the details for orders was visible, but it was not being rendered by the browser because each element had the css class hidden applied to them.
    I then spent time checking the plugin files to see where and why the .hidden class was being applied and could not find anything that looked amiss.
    Then a couple of days ago I noticed a remote POST error regarding PayPals IPN, so I created a new support ticket with my host and gave them a login for the site, after one of the support guys checked the site he suggested reinstalling the Woocommerce plugin.
    SO after doing some research about the best way to achieve this without losing all the data, I decided to check for a plugin conflict again and found there was no conflict.
    Before I logged out of the dashboard I decided to click on the Screen Options tab and low and behold all the checkboxes were empty, so I clicked on one and checked it and immediately some details for each order were displayed in the page.
    I did not think to check the screen options simply because these are usually checked by default, so I spent time looking at it from a technical perspective.
    Unfortunately my clients granddaughter had been in the dashboard making changes and she had obviously unchecked them, why anyone would wish to hide the details for orders is another matter, only an imbecile would do this.
    Thanks again for your help and advice it is much appreciated.
    Pete
    Likkle more

    • This reply was modified 3 years, 1 month ago by  DevPete.

    DevPete.

    thanks for sharing your experience it just helped me out. I had a same issue with orders, except a kid.

    cheers

    Thank you so much Pete for sharing your experience.

    I attach the image how to solve this issue

    http://take.ms/qont1

    Cheer

    • This reply was modified 2 years, 3 months ago by  JanStudio.
    • This reply was modified 2 years, 3 months ago by  JanStudio.
Viewing 5 replies - 1 through 5 (of 5 total)
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