Support » Plugin: Status and Order Tracking » WooCommerce orders are missing

  • I had this plugin active for a week and now all the orders during that week are missing from my orders page, they are just gone like they never happened. This plugin is not ready for use. Luckily my data is backed up, but I will need to do a lot of manual intervention to get our products shipped.

    This plugin is worthless even if it were free. I highly discourage even trying it for yourself.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Rustaurius

    (@rustaurius)

    Hi @cogburnarsenal,

    Sorry to hear about your missing orders, and glad to hear that you were able to restore them. I double checked before replying, and this plugin doesn’t use the wp_delete_post function or run any queries on the wp_posts table other than one that updates a post’s status:

    $wpdb->query($wpdb->prepare(“UPDATE $wpdb->posts SET post_status=%s WHERE post_status=%s”, $OTP_Status, $WC_Status));

    You can check for yourself by doing a text search of the plugin files for “wp_delete_post” and “posts”.

    Based on the above as well as the fact that we haven’t heard of anyone else experiencing a similar issue in the 5 years the plugin has been available, I think you might be looking in the wrong place for a culprit for your missing orders. Please let us know if we can help you figure it out in any way.

    Well, The only orders missing are the ones we received for the seven days that this plugin was active during the free trial. The orders were there for the entire duration. When the plugin was deactivated the orders disappeared. No other plugins were modified during this time. Orders processed after the plugin was deactivated are just fine so it seems isolated to only the time frame this plugin was used and hasn’t been repeated for nearly a full week after the plugin was deactivated. I don’t care enough to go sifting through code to figure out why, it’s not really my job as the end user. The orders were there, and then they weren’t. I suspect they may not be deleted, but hidden or suppressed somehow, but either way without the plugin, the problem is not present. I don’t trust this plugin, and will certainly not spend money to activate it again.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘WooCommerce orders are missing’ is closed to new replies.